My wife and I stayed here from 16-23 Sept 2011. It was our first visit to Rome. Location very good and easy to get around Rome. It was our Silver Wedding on the 19 Sept and we were so looking forward to our stay. How disappointed we were in our room. Small and very dark. It faced the front of the hotel on the 1st floor but was on the corner with no view. We were led to believe that the room would be much larger. The room safe did not work. When I mentioned all this to the hotel reception, regarding the size, all I got was a shrug of the shoulders and told that was what was allocated and nothing could be done. I was told the room safe would be attended to that day. There were plenty people around asking questions, checking in etc,so maybe the gentleman was having a bad day.Needless to say when we left a week later the safe had not been repaired. Considering this is part of what we paid for it could be argued that the hotel did not fulfil its obligation. No mention was made of our anniversary, in spite of email&cards delivered to our room, which I would have expected as part of customer service. I would have thought a 4 star hotel would have been more friendly but then again maybe the idea was to be efficient rather than friendly but it wasn't even that. What a difference when we moved on to Florence to the Alba. Smiling, friendly staff, welcoming and so helpful. A bottle of wine and local sweets, with an anniversay congratulations note, in our room on arrival. We'll go back there but not to the Savoy in Rome. The hotel looked good from the outside and had an amazing reception. A great pity our stay did not live up to this.
- Official Description (provided by the hotel):
- The Hotel Savoy is a traditional, historical hotel with elegant decors and modern facilities with a superb location, just off legendary Via Veneto in the heart of town, a few minutes walk to the Spanish Steps, the Borghese Gardens and Gallery and the most famous Italian Fashion shopping district, at walking distance to Fontana di Trevi . Each of the 124 guestrooms are classical in style and extremely comfortable, with a/c, hairdryer, safe and free wifi. The hotel has a Bar, a pc corner with printing facilities and a neighborhood with plenty of restaurants theaters and shops. There are 4 meeting rooms to accommodate up to 120 people for conventions meetings banquets exhibits; audiovisual equipment available. ... more less
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- Also Known As:
- Savoy Hotel Rome