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“good value for money”

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Best Western Plus Hotel Universo
Ranked #237 of 1,261 Hotels in Rome
Certificate of Excellence
hertzlia israel
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“good value for money”
Reviewed 25 March 2012

we just returned from a 3 day's stay at the universo hotel, we found it to be good value for money,breakfast was only nice- no vegetables.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liranmalka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,683 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
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English first
Level 5 Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 March 2012

Room was bigger than expected for Rome (and Europe) hotels. Breakfast was fair, not outstanding. Service in the hotel was also average. Negative aspects: no internet on our room, because of the location of the room (in the end of the hotel), we should go downstairs to get wi-fi internet. Breakfast could also be improved, breads were hard, coffee was from a capuchino machine (around the world OK, but not in Italy).

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RafaelGrottoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, 30 March 2012
Dear RafaelGrottoli, thanks very much for your review.
We were glad to read that your stay with us was average comfortable, please accept our apologies for the inconviences with the wi-fi connection of which we are aware however we are glad to inform you that it's been finally fixed.
We apologize also if you did not enjoy our breakfast service in full, but, referring to the coffee machines, we would like to underline that, if one of our customers dislike them, it's absolutely possible to be served by our staff with every desired hot beverage (espresso coffee, capuccino, tea etc. etc. ) at the table.
Thank you once again for your precious comments, we are looking forward to another occasion to have you here.
Kind regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 March 2012

having just returned from a weeks stay at the universo hotel,i found it to be good value for money,on our arrival we did not have the room we booked and were disappointed,when we brought this to the hotels attention our room was changed the next day which we were more than happy with,breakfast was also very good with lots to choose from,don't understand the negative comments regarding breakfast on some reviews.i would definately return to this hotel.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2012

My husband and I booked this hotel and were a bit worried then when we read some reviews!!!! I am quite a fussy person so if I'm staying away from home I like it to be 2 things - reasonably priced and clean!!!! Arriving at the hotel I was pleasantly surprised - reception area and staff very welcoming - we were on the 7th floor and our room was very clean and comfortable - king size bed - tv - mini bar - desk - wardrobe - beautiful bathroom with bath and overhead shower - we had no problem accessing the free wifi either! Breakfast in the morning was ok - but that's not the hotels fault - I like my own cereal etc so that's not a criticism to the hotel - fresh fruit - which I did enjoy - along with various breads - cold meats - hot foods etc were all available at all times.
Location wise - we were only a few minutes walk from the Termini and maybe 10 minutes from the Trevi Fountain which was a perfect distance - close enough but far enough if you know what I mean!!!
Rome itself is very expensive but my stay at this hotel was not and would have no hesitation in booking this again!!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jasonalison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, 12 March 2012
Dear Jasonalison,
thank you very very much for your lovely comment. We are content for having accomplished to your requests by making your vacation in Rome comfortable, up to your expectations and, hopefully, one to remember for all times.
We certainly are looking forward to welcome you again at our hotel very soon.
Arrivederci, a presto.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level 5 Contributor
63 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 March 2012

Best Western Universo was recommended by our travel agent. When I first arrived in front of the hotel, the street was a bit narrow and the facade was unimpressive. I felt bad that I did not fully check with tripadvisor on this hotel. Upon entering, however, the receptionist were quite helpful. While the hotel looks old, it had undergone good renovation and upgrade. The rooms were OK and its restaurant and dining hall were very satisfactory.

From the outside, the hotel was not impressive but, pleasant surprise in the inside, its service and facilities as quite good for me. The staff is very helpful. I liked their breakfast serving. I enjoyed my stay in the hotel.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patersoneditha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, 2 March 2012
Dear Patersoneditha, congratulations for the beautiful picture and thank you for putting on line on TripAdvisor.
We are very pleased to read you enjoyed your stay with us and we thank you also for having shared your satisfaction with us and the community.
We are looking forward to another chance to host you.
A presto.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Universo

Property: Best Western Plus Hotel Universo
Address: Via Principe Amedeo 5/B, 00185 Rome, Italy (Formerly BEST WESTERN PLUS Hotel Universo)
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#135 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
Price range (per night): ₹ 7,539 - ₹ 17,113
Hotel Class:4 star — Best Western Plus Hotel Universo 4*
Number of rooms: 198
Official Description (provided by the hotel):
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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