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“Great hotel” 4 of 5 bubbles
Review of The St. Regis Rome

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The St. Regis Rome
Ranked #84 of 1,291 Hotels in Rome
Certificate of Excellence
New York City, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great hotel”
4 of 5 bubbles Reviewed 7 June 2012

We stayed at the St Regis in Rome for 4 nights. It is a very grand hotel and the rooms are decorated very nicely - much as one would expect for a St Regis. Our room was on the smaller side but this is a major city and we expected this. The concierge was very helpful in providing restaurant recommendations and they were usually spot on for what we were looking for. The hotel has a decent gym - not great - but has the basics.

We had drinks at the hotel bar a few nights and the service was great. They always provided an extra treat - cookies, pastries, etc - every time we ordered a drink.

The only negative of this hotel would be the location. While it is located near a subway stop, it is quiet a commute to get to most of the tourist attractions. Since we were visiting a number of the sites, we probably would have preferred a location more central (i.e. we may have actually stayed at the Westin which seemed a bit more convienient). However, we would certainly stay at this hotel again in the future.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nYcCritic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The St. Regis Rome, responded to this review, 5 July 2012
Dear Guest,
The entire team at the St. Regis Rome would like to thank you for sharing the details of your recent visit with the TripAdvisor comunity. We are glad that you enjoyed the bespoke service and tradition of the first luxury hotel in Rome and we appreciate you highlighting our Le Grand Bar, the heart of the St. Regis. Named the best bar in Rome by Newsweek, it offers elegance, sweet pianoforte and impeccable service. Allow us also to mention that the St. Regis is equidistant to the most attractive sites, all easily reachable by the nearby metro station. We are thrilled that our team made it beyond your expectations and we hope you will keep a pleasant recall of your stay with us until we have the pleasure of welcoming you back for a new memorable experience.
Kindest Regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
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English first
Chapel Hill, North Carolina
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

We stayed at the St Regis Grand for 4 nights and were lucky to receive an upgrade to a Junior Suite. Staying in the Junior Suite, with only one other suite in our wing, was like having our own apartment in Rome. The room wasn't ready in time for normal check-in (2pm local time) but the associate handing our check in showed us to the dining area where we received free drinks and snacks for our troubles. The rooms and overall property were great - it is a St Regis after all. The location is within a 15 to 20 minute walk of a lot of sites but it's not centrally located - you're kind on the edge of where things are happening. The only thing continental about the continental breakfast buffet was that you had enough food options to serve the continent. This put American hotel breakfast buffets to shame. Room service was also exceptional and quality of the food at the hotel was on par or even better than some of the best restaurants we ate at. We'd stay here again if we ever come to Rome again and, this being the second St Regis we've stayed at, we will look to stay at a St Regis again next time we visit Europe (hopefully the one in Florence!).

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank schultzchr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 7 June 2012
Dear Guest,
We truly appreciate you taking the time to detail your experience. We are so pleased that you had a wonderful visit at The St. Regis Rome and that you could benefit from an upgraded accommodation to enjoy your stay at the highest level. Thank you for recognizing our mission to provide the best service to each of our valued Guests. We highly appreciate your complimentary and rewarding comments on our Food and Beverage team. Our Chefs thoughtfully craft menus from seasonal ingredients so our Guests can experience flavors at their optimal freshness both at the buffet breakfast and in the privacy of their accommodations. Thank you again for your loyalty towards the St. Regis; we look forward to welcoming you back to the Eternal City; after all Rome is just 90 minutes ride by train from Florence!
Kindest Regards,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thomasville, Georgia
Level Contributor
565 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 407 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

What a beautiful hotel! Lovely flowers and chandeliers everywhere and all the public rooms seemed to glow. Our room was wonderfully appointed and the bed was extremely comfortable. The hotel is within walking distance to major tourist destinations and offered everything we wanted. The service was beyond expectation: my husband left his camera and the concierge made sure he forwarded it back to us in the states without delay. Everyone was very professional but also very friendly. I also thoroughly enjoyed sitting just outside the bar: the cocktails were expensive but delicious and the whole experience felt very glamorous.

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Smiles4miles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 7 June 2012
Dear Guest,
Thank you so much for staying at The St. Regis Rome during your recent visit to the Eternal City. We are so grateful for your feedback, and thank you for taking the time to review your experience on TripAdvisor.
Your complimentary and rewarding comments are greatly appreciated and please be assured that we will share them with all the team, especially with our Head Concierge and all his team. We hope that you had the time to enjoy one of our signature Bloody Mary or our Champagne Ritual during your relaxing time at Le Grand Bar and we invite you to not miss this true St. Regis tradition on your next stay.
We look forward to welcoming you back to the discreet hospitality of the St. Regis for another exceptional experience.
Sincerely,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 1 June 2012

The hotel has an old world charm of grandeur that makes you feel special from the moment you walk in. Location is perfect – 20 - 30 mins walk will get you all the major sites.

I would recommend the hotel car service for airport collection and return 95 Euros (each way). The driver met us at the airport and spoke excellent English and was happy to help with luggage. The car was spotlessly clean Mercedes S class with water provided and info about the hotel. The driver was happy to point out the sights on the way.

Check-in was quick and simple and as a Gold SPG member we received a complimentary up-grade (2 levels). Whilst this is always hope for, but never expected, it is always a nice treat when it happens.

The Butler service is a real treat, as was the complimentary glass of champagne. There is no tea or coffee making facilities in the room nor an iron – local legislation I believe. However a phone call to the butler service results 10mins later in a complimentary coffee/tea/juice served with some excellent treats. They will also press two items free of charge for you – small charge if you need more.

However what sets this hotel apart is the service. One thing I can’t stand in top end hotels is pretentious service! The hotel staff gauged there response to guests perfectly (noticed it was different for different people), for us that was friendly, fun yet professional.

I’d especially like to thank Elizabeth on the front desk. We’d just completed check out and bags were loaded in the car when I was taken ill. She very quickly and discreetly rearranged for us to return to our room and decide later should we need and extra night – which we did, offering to call a doctor if need.

This is a hotel where you can just be yourself – dress-up or be casual - we would without hesitation return here and indeed look forward to doing so soon.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ive-been-here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 7 June 2012
Dear Guest
Thank you for your well appreciated compliments to Elizabeth and the entire team. It is a true pleasure learning that you enjoyed the St. Regis Butler Service, a true legacy of our hotel, always seeking to anticipate our Guests’ requirements, with its signature services for Imperial Rooms and Suites. Whenever possible, we try to recognize our Starwood Preferred Guests loyalty by extending a special treatment and dedicated benefits and we are grateful that you have appreciated our efforts to create a memorable experience. Thank you as well for highlighting our driver service, a limousine company we work closely with to ensure a bespoke service from the moment you arrive in Rome. We trust that you now feel better and completely recovered and that you will keep all the positive memories alive till we have the pleasure of welcoming you back to your “roman home”.
Thank you again,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
syosset
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 30 May 2012

When In Rome one would think that they wanted to be really close to the spanish steps. The St. Regis is a five star hotel about ten minute walking distance. It didn't matter because the hotel is beautiful. It has charm and impeccable staff. When we arrived they couldn't do enough to make our stay most enjoyable. We will definitely return. The St. Regis is old world charm without feeling old.The.concierge is the most helpful in choosing attractions and making dinner reservation, spa and hair appointments. There is no salon in the hotel but they are helpful in suggesting where to go We had two really nice rooms.They were renovated,comfortable and clean Best bed in Rome!. Just to throw in the review of the hotel. Thought I would suggest our favorite restaurants with our new favorite hotel. We ate at really good restaurants that we return to on every trip to Rome. Bolognese is really good! It is a people watching restaurant will all Excellent food You can eat breakfast to lunch there.. From antipasto to macaroni and cheese, which isn't typical but delicious. San Padre which is a eating experience. When you sit down the food is brought out before you order main. The appetizers keep coming. food and service is excellent. By the time it is to order your main course you are pretty full! There is a restaurant in Trastevere called Tonys. It is famous family styled dining and it great for typical italian food which isn't expensive.

Room Tip: We had two rooms. A renovated suite, and deluxe room. They were both beautiful with charm. The beds...
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mervinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 7 June 2012
Dear Guest,
We are happy to learn that you found rest and relaxation in our iconic landmark and are very grateful for your praises. Please be assured that we will share your comments with the Head-Concierge and his team, as they represent a great encouragement for them in order to keep tracing the best restaurants’ selection, based on our Guests’ preferences. We truly appreciate you mentioning the comfort of our Guestrooms, highlighting the beds. We look forward to the pleasure of welcoming you back very soon on your next travel to the Eternal City.
Kind Regards,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Rome

Property: The St. Regis Rome
Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rome
#9 Spa Hotel in Rome
#43 Family Hotel in Rome
#48 Luxury Hotel in Rome
#57 Romantic Hotel in Rome
Price range (per night): ₹ 22,986 - ₹ 57,032
Hotel Class:5 star — The St. Regis Rome 5*
Number of rooms: 161
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
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Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

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