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“A waste for the money!”

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Hotel Raphael - Relais Chateaux
Ranked #132 of 1,267 Hotels in Rome
Certificate of Excellence
Reviewed 26 May 2012

We were to be in Rome for a week and decided to splurge and stay at a nice hotel. We made a mistake with Hotel Raphael. This is a very expensive place and is supposed to be decorated with antiques and beautiful throughout. The pros: The location is excellent and the hotel outside is pretty, and there are pretty antiques in the lobby area. The view from our large room was nice. The cons: the room was not as expected. The furniture was completely square, laminated particle board and beat up - like old IKEA furniture. The small sofa and bench were covered with dull brown, ugly fabric. The very heavy orange drapes had mold on the back side in some places. The tub didn't drain and the hair dryer left out by the hotel did not work in the bathroom wall socket. The bathroom had almost no horizontal space - only a few square inches around the sink and I ended up putting my things on the closed toilet seat while getting ready. The terrace restaurant is pretty but the much touted food only average. The staff at the desk was sometimes helpful and other times terse and even rude depending on who we talked to about arranging tours of sites, and our lost camera.

Overall, this hotel is only average or below average(the furniture in our room) and not worth the $400 a night we paid!

Room Tip: We were in room 512 - perhaps other rooms are better.
  • Stayed: May 2012, travelled as a couple
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7  Thank lynnkwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 9 June 2012

Dear Mrs. and Mr. White,
we thank you to have posted this comment on Tripadvisor regarding your last stay at the hotel.
We are really sprry that you had some inconvenient in your room. We will check all problems you talked about and we are pleased to let you know that in any case we have provided you a free upgrade in an higher room category than the one originally reserved.

We really hope that you next stay will be more pleasant and will do our best to assist you in any sistuation.Furthermore, we will be to offer you something special to drinkl on our Terrace or in the inside lobby bar.

We remain at your entire disposal for any further information

Best Regards

Roberto E. Vannoni and the Raphael Team

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Reviews (1,403)
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Reviewed 19 May 2012

Hotel Raphael has a lot going for it. Location can't be beat. . We stayed in one of The Richard Meier Junior Suites and it was very nice. Staff is courteous and professional. Breakfast is impressive and the little deserts left in the room are a nice touch. As was the bottle of wine. So why did't I rate this higher.? The hotel is located in a very lively area. The windows when closed do a good job of keeping the noise to a minimum. However, the conditioning had not been turned on and the room could get warm and stuffy. When we opened the windows, the noise was loud enough we needed ear plugs at night. I would encourage management to rethink their policy on when to turn on the air. I really enjoyed the hotel but that one drawback would have me thinking seriously about not returning.

  • Stayed: April 2012, travelled as a couple
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3  Thank BeenaroundRj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 1 June 2012

Dear Mr.-Mrs.
we thank you so mcuh to have had the time to write about your recent stay at the Raphael Hotel.
We are pleased for all your kind words about the room and the breakfast, and it is a pleasure to know that you have appraciated our services.
To the other hand, concerning the problem with air conditionning, we would liek to inform you that we are working about it and from November of this year, in all rooms will be provided the authomatic air controler, in order to have cold or hot air as guests prefer.

We really hope to have soon the chance to welcome you again and to offer you something special to drink you on our Terrace or in the lobby bar.

At your disposal for any kind of information

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2012

We stayed here this week for only one night at the end of a cruise. Wished we had stayed longer, but we were in Rome just 2 yrs. ago. It is in an excellent location - only 1 block from busy Piazza Navona, but you would never know it as it is so quiet and charming! Very friendly and helpful service. We were upgraded to a Richard Meier suite and it was very nice. We had drinks at the roof top terrace which was very romantic. We would definitely stay here again!!

  • Stayed: May 2012, travelled as a couple
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Thank Louise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 18 May 2012

Dear Mr. Andrews,
We thank you so much for you very kind and quickly comment on your very last stay with us.
We are pleased to know that you have appreciated your free upgrade into a Richard Meier Suite, and also the romantic atmosphere in our Roof Terrace.

We really hope to have soon the chance to welcome you again and offer you something special to drink on our Terrace or in the inside lobby bar.

At your disposal for everything

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2012

My wife and I are finishing up a trip through Italy. Our travel agent had booked us with solid good hotels in Milan, Como, Venice, and Florence. Our rooms in Como, Venice, and Florence were good-central locations to all points of interest. We found the review on hotel Raphael on tripadvisor and actually changed our reservation to this one. There were complaints that the rooms were small, but it's not bad. The rooms have excellent air conditioning, the rooms are quiet, and the beds and pillows are comfortable. The hotel staff are very accomodating and hospitable. The hotel is an oasis from the craziness of the scooters, taxis, and the crowds. The top floor restaurant has an amazing chef. I tend to be a foodie, so it was hands down the best meal I've had compared to some of high end ristaurants and osterias around the hotel; still trying to explore other eateries. If you eat at the restaurant on the roof--get a reservation, for an appetizer, first and second courses, desert, and bottle of wine; it was about 160 euro.

Room Tip: Very close to the river for a good morning run along the west bank; would only use the gym if you ar...
  • Stayed: April 2012, travelled as a couple
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1  Thank CWinabq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 18 May 2012

Dear Mr.-Mrs.,
we are so glad to know that you have chosen the Raphael after looking to comments on Tripadvisor.
It is a pleasure for us to know that you have appreciated your room and all comfort inside.
Furthermore we are happy to know that you have had the possibility to eat at our restaurant and that you liked it.

We really hope to welcome you again at the hotel or at our restaurant very soon, offering you something special to drink on our Terrace, during summertime or in the inside lobby bar.

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2012

This small gem exceeded our expectations. Check-in was quick and friendly. The location is perfect for walking to many of the top sights. There is an incredible view of the city from restaurant. Our room was beautiful with an amazing bathroom. The entire hotel was spotless. Our group of four women raved about the breakfast each morning. What I most appreciated was the staff's attention to our safety. One morning our guide whom we had never met came to pick us up. As soon as we were away from the hotel, he expressed dismay that the hotel staff had questioned him about his identity and where he was taking us. Though he appeared a little unhappy about this, we were delighted that the staff went the extra step to ensure our safety. Many thanks to the Hotel Raphael for helping to make our visit to Rome a dream come true!!

  • Stayed: April 2012, travelled with friends
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1  Thank HomerHarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 18 May 2012

Dear Mr- Mrs.,
thank you for your beautiful expression to describe the Raphael as a "little gem", you ahve used such as beautiful words.
We are pleased that you have enjoyed the view from our roof top terrace on the Eternal City, and also the attention of our staff to your safety.

We really hope to welcome you again in Rome very soon and in the meantime we are at your entire disposal for any request.

Best Regards

Roberto E. Vannoni and the Hotel Raphael Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Raphael - Relais Chateaux

Address: Piazza Navona Largo Febo 2 | Piazza Navona, 00186 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori , Ponte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#78 Luxury Hotel in Rome
#78 Family Hotel in Rome
#84 Romantic Hotel in Rome
#108 Business Hotel in Rome
Price Range: ₹ 17,333 - ₹ 41,784 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Raphael - Relais Chateaux 5*
Number of rooms: 50
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Also Known As:
Raphael Hotel Rome

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