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“Another warning...”

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Holiday Inn Rome - Eur Parco Dei Medici
Ranked #401 of 1,290 Hotels in Rome
Brussels, Belgium
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Another warning...”
2 of 5 bubbles Reviewed 24 November 2011

And here comes another disappointed traveler, lured by a free shuttle at the front page of the hotel website. The same story: complained to Priority Club, directed to the hotel manager, who sends their useless web-page address which has “FREE SHUTTLE” in the middle of it. Who would go and check out what exactly this free shuttle means unless you don’t really arrive at midnight (our flight got to Rome at 20:30). The last bus leaves at 21:00 from the airport and the first one from the hotel (I think) at 7:00 am. Which basically means that if you flight arrives after 20:00 and leaves before 8:30 am, you have to add 40+40 euros to your hotel bill. It is just mindboggling…can’t they just add “limited” to “free shuttle service” (got 8 trips per day)? It does not help if they are hiding the schedule somewhere a few clicks away (try to find the schedule!). And it’s true that with 60 euros for a taxi one can get easily to Rome (have never figured it out why as the center is still some way from the hotel). By the way, the distance of 12 km from the airport is wrongly advertised – had to take taxi twice (hence, adding 80 euros to my hotel bill because of all this) and both times got 15 km.

Otherwise, it is a big hotel-factory, without any personal touch and with below average staff. Paper walls. Big and noisy tourist groups. Literally nothing around the hotel. A big mistake.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hetman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Holiday Inn Rome - Eur Parco Dei Medici, responded to this review, 26 November 2011
Dear Hetman,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,
Brenda J.
IHGCare
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1,082 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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chelsjc
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 21 November 2011

I have to agree with a number of reviews I read of this hotel, and am deeply disappointed that after filing a complaint with Priority Club and the ICHotel Group to find out that a number of people over a considerable period of time have been complaining on TripAdvisor about the same issues.
For those lured in by the promise of an airport shuttle, be warned: It runs sporadically or sometimes not at all. If you don't catch the shuttle at the appointed time, which runs less than half a dozen times a day from the airport, you will have to shell out anywhere from 30 to 40 euros for a taxi one way. The hotel will offer NO assistance in the shuttle service, saying it is an contractor. It also says it advertises on the holidayinn Web site that it is a limited service. This is not true, and for folks expecting a certain level of service from a Holiday Inn/ICHG property ... well, check your expectations at the door at this hotel.
Also, please note that the bus to and from Rome's city center is oversold and runs on a first come, first serve basis. Even if you have purchased a roundtrip ticket for 5 euro, you can be turned away. Again, the hotel takes no responsibility.
The hotel staff was dismissive about issues with the shuttle, and refused to allow us out of our reservation to find a more convient, better located hotel that did not falsely advertise an airport shuttle... telling me that it noted the shuttle service was timed, etc., on its Web site. As you can see from the number of complaints, that's false.
It also lacks the basic room amenities that one expects with a Holiday Inn overseas, such as a kettle, etc.
I would suggest that you look elsewhere for a hotel if you are planning to use the hotel as a jumping off point to tour Rome. There are better options in the city center, and the taxi rate is about the same.

Room Tip: If you are staying during the still warm fall months, select a room on the side of the building that...
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chelsjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rome hotels

Mumbai, India
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 13 November 2011

The hotel is old property and since it is in a business district travellers can expect less service from the front desk. Breakfast is great with so many staff helping you. Rooms are old and bathrooms need repairs. Location is ok. Nothing really nearby to eat or go out.

Room Tip: Facing the pool are better.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sachin-The-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Epone, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 November 2011

The very first thing I expect from an hotel is to be quiet so that I can sleep..
And my room was all but quiet.

First, you can hear what is going on in the corridor: the door of the room is not sound proof.

Second, the sliding window frames are in aluminium as usually installed back in the 70's.

You have the impression that there is no window when you hear some outside noise.

When the garbage trucks are in the street along the hotel, you feel like if the window was open and you were standing close to the trucks.

I could not get a wink of sleep.

When I registered (8th of nov 2011), the receptionist asked me whether it was my first time in the hotel.
I said yes.
I guess he gave me a noisy room because I was not a regular customer.
But he can be sure, I will never become one.
An hotel to avoid.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thierry m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Holiday Inn Rome - Eur Parco Dei Medici, responded to this review, 17 November 2011
Dear Thierrym649,

Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced with your room. I would greatly appreciate further information regarding your stay in order that I can investigate further. I have sent you a private message to obtain additional information.

Sincerely,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Hedland, Australia
Level Contributor
417 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 bubbles Reviewed 11 November 2011

This hotel is a basic Holiday Inn. It is out of the city on the other side of the airport but they have very cheap shuttle in and out of the city. This allows you to hire a car and get around because they also have parking onsite. Brilliant family hotel with the garden and pool area as the kids can run free and burn off some energy.
Because it is out of town you are not paying the expensive prices for a hotel.
It is in a business area but the gardens around the pool with fences you don't really notice make up for it.
The restaurant is basic and the menu items are simple. This is great for families as the meals are not over done or too way out for the kids to enjoy. The breakfast is a very good smorgesboard as per usual in Europe so it is a good start to the day. The staff are very courteous and caring in the restuarant trying hard to assist you in any way possible.
A good conference hotels for business as they seem to have the conference rooms, break out rooms and special little places near the poolside for morning tea and lunchs.
Generally the rooms are of a good size and are clean. Some aspects may seem a little dated but all seem to be in working order as well as clean.
The gym is tiny but it doesn't seem too many people use it so it is adequate. The sauna is also small but work very well, is well lit and is clean.
You actually lay out of the hotel is large spaces that are kept neat and tidy.
The little gift shop is very well stock with a lot of items at a range of prices. It also does the little snacks, newspapers and bathroom items you may have forgotten.
The staff are friendly and are very lay back in their manner so it calms the mood of the whole hotel.
Overall, a brilliant hotel if you do not want to stay in the heart of the city or want to pay the very expensive prices.
Week stayed for a week travelling in and out of the city.

Room Tip: Try and ask for a lift over looking the pool area. This would be much nicer than the front rooms ov...
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  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobby1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Rome - Eur Parco Dei Medici

Property: Holiday Inn Rome - Eur Parco Dei Medici
Address: Viale Castello della Magliana 65, 00148 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#214 Luxury Hotel in Rome
Price range (per night): ₹ 5,715 - ₹ 9,503
Hotel Class:4 star — Holiday Inn Rome - Eur Parco Dei Medici 4*
Number of rooms: 317
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rome Eur Parco dei Medici,a 4 star Hotel in Rome that combines the high standards of the famous brand with the hotel s elegant style.A stones throw away from the Eur District, next to the Grande Raccordo Anulare, exit Eur Magliana, and close to the new Rome s exibition centre, the hotel is within easy reach of Fiumicino International Apt and city centre to which is directly connected by a free scheduled shuttle service.All the wonders of Rome are only a few minutes away. The 317 Guest Rooms, all with two Queen Size beds, are equally appealing to both business and leisure travellers. The hotel offers the best of Mediterranean and International cuisine and a wide selection of wines.Gala dinners and banquets can be arranged along side the pool or in the garden for up to 600 guests. Cocktail Lounge Incontro is the ideal place to unwind with a drink or an Espresso. The Holiday Inn Rome Eur Parco dei Medici is the best choice for all kinds of events with 17 meeting rooms from 10 to 800 people, well equipped and supported by our experienced staff. Relax & Meditation room,Fitness Centre, Sauna, outdoor pools and parking areas are available to guests, free of charge. The hotel is popular with families offering special children menus and Family Rooms . Hi speed Internet connection and WIFI are available in all hotel areas. ... more   less 
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Also Known As:
Holiday Inn Rome - Eur Parco Dei Medici Hotel Rome
Rome Holiday Inn

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