WhwnI arrived to the hotel, the people at the reception informed me about the needs to make some maintainace works at my room, and for this reason was mandatory to leave it at 7:00 AM. I received paid 2 nights in advance and when I returned to the hotel for the 2nd night, they sent my luggage to other hotel of lower quality and they took some hours to find my luggage. My original room was asigned to a new customer and other guest commented me about a similar experience in the same day with him. The maintainance was just a lie and I did not receive any apologize from them. They are not serious.
- Official Description (provided by the hotel):
- We are sure that elegance and hospitality are the true luxury, so we’ve thought to the “Trevi Collection”.Next to ancient monuments and palaces of the past, rises this magnificent structure at only 200 metrs from Piazza di Spagna and Piazza Barberini.The modern and refined style gives character to the living environements, the play of lights and colors are its personality. ... more less
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