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All reviewsconcierge teamil giardinotop floorprestige roomrooftop barhouse carterrace overlooking romegorgeous marblehotel was recently renovatedmagical stayluxury experiencespanish stepsvilla medicibath productsmajor renovationrooms are fantasticgreat hotel and staff
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Reviewed 3 January 2018

Hotel Eden is the BEST hotel in Rome. Why you ask? Not only is this a gorgeous hotel, it has class, warmth and every amenity you can imagine. It sits on top of a hill so every room has a wonderful view. The rooms and spacious with high ceilings and are meticulously clean. As I mentioned, since it recently had a makeover I was astounded to the level of attention to detail. The beds were amazing, linens soft and crisp, the bathrooms were all marble, though classy, not ostentatious. Rooms had an amazing Bang and Olfson TV with a remote control that worked the TV, lights and room temperature. The rooftop restaurants have an amazing view of the city. Speaking of restaurants, the food was both amazing and health conscious. We have vegetarians in our family and the chef was extremely accommodating. Almond milk latte? Not a problem. Egg white omelette on a fresh unused pan? It really was "their pleasure". I can go on and on. The rooftop bar is elegant without being pretentious and the bartenders pour all the classic drinks and some inventive cocktails as well. My wife had the best facial she ever had at their spa, she loved the facialist and the product she used. The best feature of of this hotel is the staff. They were completely helpful and friendly. There is NOTHING they wouldn't do for us. Special shout out to Alessio and the team at the concierge desk, they made every arrangement we requested with amazing efficiency and grace. My entire family loved every minute we spent here. Having stayed at several other properties in Rome I can say without reservation that Hotel Eden is the absolute BEST!

  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank AniKatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementEden, Direttore at Hotel Eden - Dorchester Collection, responded to this reviewResponded 11 January 2018

Dear Guest,

Thank you ever so much for taking the time to post your comments on the Tripadvisor website, we really much appreciate it.

We are delighted to learn that you enjoy your stay with us and appreciated the gorgeous restored Hotel Eden. Thank you for your kind words towards the lovely rooms and all the little new details that Hotel Eden has. The satisfaction of our guests is our first concern and we are happy when we satisfy our guests needs and expectation.

Thank you for mentioning Alessio and the Team, we, all here at the Eden, do look forward to welcoming you back on your next visit , till then I remain and send kindest regards from the Eternal City.

Sincerely
Luca Virgilio

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Reviewed 28 December 2017 via mobile

We stayed here for 2 nights in October 2017 as part of our ten year anniversary trip to Italy. The hotel is absolutely gorgeous, and the service is top-notch and amazing. The concierge was very helpful in making recommendations for restaurants that were within walking distance from the hotel and made reservations for us also. Our room was beautifully decorated, and the bed was so comfortable after a busy day of tours! Would definitely stay here again and recommend Hotel Eden to any of our friends who will be visiting Rome.

Stayed: October 2017, travelled as a couple
1  Thank JeannieSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementEden, Direttore at Hotel Eden - Dorchester Collection, responded to this reviewResponded 11 January 2018

Dear Guest,

thank you very much for your lovely review and kind words towards the Hotel and the Team.
I'm Delighted to learn you enjoyed your ten anniversary with us and appreciated our location and service.

Naturally we do look forward to welcoming you back to the lovely jewel of the Eternal City,

Kind Regards

Luca Virgilio

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Reviewed 27 December 2017

I stayed here twice, I was meant to stay 1 night and join some colleagues at the St Regis for the second night but I rechecked back here for the second night after visiting the St Regis which is under going renovations, I bothered to do that as the Eden was faultless.

I stay in many hotels for business and pleasure and to be honest this hotel was amazing.

Reception staff provided a fantastic welcome and could not have been more helpful. The room was lovely clearly recently renovated but the quality of finish and attention to detail here was truly 5 star.

The location is about 5-10 walk from the main area of Rome but that's no bad thing, there is a hill to walk up though which isn't hugely steep but people who were elderly or had walking difficulties it may be a slight challenge. Personally I preferred the location as you are walk away from very busy areas of Rome.

So what was good about the hotel:

• Porters, excellent moved at speed, opening doors, helping with luggage, taxis etc.
• Look/finish of the lobby and rooms
• Bar, very friendly, excellent service and nice pianist playing which adds to the ambience
• Room service, faultless probably the best I’ve had anywhere the food was lovely
• Breakfast plenty of good choice, amazing views over Rome and seamless by an amazing breakfast team

There was a slight problem with the IT billing system as I was leaving but it was sorted and the GM was involved helping sort it out which so refreshing to see given most hotel managers are missing in action and I think this attitude is why this hotel is such an amazing and faultless standard from all departments, even shoeshine returned by shoes as if they had been fully renovated.

I'm back in Rome in the spring and can't wait to check back in it was that good for an international city centre hotel.

  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank RJB1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementEden, Direttore at Hotel Eden - Dorchester Collection, responded to this reviewResponded 11 January 2018

Dear Guest,
grazie mille for your lovely posting and the nice words towards the Hotel and the Team.

I’m delighted to learn that you appreciated the new Jewel of the Eternal City, the service and the quality that we offer to our valuable guests.
We are really happy that you enjoyed your experience with us and choosen Hotel Eden for the whole stay.

Naturally, we do look forward to welcoming you back in the spring time, till then we send you our very Best Regards.

Sincerely
Luca Virgilio

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Reviewed 26 December 2017 via mobile

Stayed with them from 15-21st Dec. great room, very spacious. Very helpful staff, always smiling and ever ready to give suggestions and tips

Really enjoyed our stay, for us this is the only place to stay in Rome
and will surely come back

Stayed: December 2017, travelled as a couple
Thank Ameverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementEden, Direttore at Hotel Eden - Dorchester Collection, responded to this reviewResponded 11 January 2018

Dear Guest,

thank you for your nice posting.


We are delighted to learn that you appreciated Hotel Eden, the new jewel of the Eternal City.

Thank you so much for your lovely words toward the Team and the Hotel .

We are happy that you appreciated our little personal touches and glad that you enjoyed your stay with us.

We do look forward to welcoming you again.

Sincerely
Luca Virgilio

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Reviewed 25 December 2017

We stayed at the Hotel Eden last week. Our stay was wonderful. The Hotel is beautiful having very recently just completed a complete make-over. The results are fantastic.The public areas are beautiful and the rooms are fantastic. We have stayed at many top hotels around the world--What really distinguished this property was the service and the people. Every single person---from the door people who welcomed us to the front desk people who checked us in and out to the concierges who assisted us to the bar servers to the all of the breakfast people and the bell staff and the private car driver who drove us ---everyone was warm, personable and genuinely seemed to car that our experience was just what we wanted. My wife was travelling with medications that required refrigeration--the staff made sure that a cold refrigerator was waiting in our room . We emailed a few times over a few items including the refrigerator---the concierges handled all of our request wonderfully. We felt as though we were at home when we were at the Eden. For a wonderful experience--stay at the HOTEL EDEN.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank OMeany99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementEden, Direttore at Hotel Eden - Dorchester Collection, responded to this reviewResponded 11 January 2018

Dear Guest,
thank you very much for your lovely review and kind words towards the Hotel and the Team.

I’m delighted to learn that you enjoyed your time with us and appreciated our beautiful public area and our rooms, The Eden is indeed the new jewel of the Eternal city.
Thank you for your lovely words toward the Team, we really much appreciated it. The satisfaction of our guest is our first concern.

Naturally we do look forward to welcoming you back in the near future.
Sincerely,
Luca Virgilio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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