Ibano picked us up the six of us at our hotel on time in his clean, very comfortable Mercedes van (all the windows sparkled even!) and gave us an amazing tour all OVER Rome, an hour over what we had paid for even, not a complaint from him. He was a historian, has an art degree and used his iPad to show us slides as we went to illustrate his talk. He took us to have "the best espresso in the world" and a wonderful market that is a "must see" as well as all the agreed upon places we had asked for. Enthusiastic and so knowledgeable. Patricia was his guide for us at the Vatican, and excellent also, so informed and personable. My husband has been to Rome several times before and read a lot about the history of it and still learned many new things from the both of them he said. Their guide service made our trip to Rome just perfect and we would highly recommend them. Our group also used the company for a Venice tour and also had a wonderful tour BTW.