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Palazzo Olivia
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Reviews (321)
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All reviewspiazza navonashort city tripadjacent restaurantliving areaclean and friendly hotelbig apartmentwalking distancetaxi standwell equipped kitchenvittorio emanuelecentral locationbed was comfortablethe main tourist attractionsstreet noisebus stopsuperb locationthree nights
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Reviewed 28 December 2016 via mobile

room - the room looks depressing. it reminds me of van gogh's painting of his own room, where he spent his last days. the furniture looks like they came out from a farm house. they cant even provide ample lighting, which makes it even more depressing. the shower area doesnt drain well, the water cant be consistently hot or cold. first time i.ever stayed in a "3 star hotel" that cant provide hair conditioner. wifi is only available near the door of the room. no wifi in the sleeping area. insulation is terrible. you can hear noises from the adjacent room.

location - good. the only positive thing with this hotel.

this cant be categorized as a three star hotel. maybe 2 star at most.

Stayed: December 2016, travelled with family
Thank sophiegrayy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2016 via mobile

We spent 4 nights in Palazzo Olivia for Christmas. The room was amazing, a huge apartment with a living room and a bedroom. The bathroom were a little bit small and we didn't have a huge variety of food for breakfast.

Stayed: December 2016, travelled as a couple
Thank Lior L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2016

Palazzo Olivia has a very convenient location, which is walking distance to all the major tourist sites in Rome. The owner, Francesco, is accommodating. The beds are comfortable. However, beyond that, the hotel has nothing to offer. It is dirty. My pillow smelled like the body odor of the previous guest. The maid service did not bother to wipe away the disgusting layer of grease on the windows to the "breakfast room." The breakfast was terrible- burned croissants every morning and the worst cappuccino I have ever tasted. The breakfast room was like a dungeon- there was no outside light. The stye aimed for "shabby-chic," but was truly just shabby, and the service was poor. The lights in our room sometimes worked, sometimes did not. The shower was acceptable, but had poor water pressure and hot/cold irregularity. There was noise from the upstairs rooms (which could easily be solved if only the owner would add some rugs or slides to the chairs) as other guests mentioned. The noise from the street was sufficiently blocked by closing the windows. This hotel offers a convenient location, and that is all.

Stayed: December 2016
2  Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2016 via mobile

We stayed at Palazzo Olivia because we knew it was owned by the same people as Cassiodoro19, which we'd also stayed at and loved. But there were no similarities between the two hotels which was unfortunate (and actually upsetting at times).

Francesco, who worked at Olivia, couldn't have been more different to Stefano and Juan from Cassiodoro19. The check in process sucked, but it wasn't the worst we'd endure from him. He was cold, grumpy, seemed inconvenienced by our presence, and kept speaking in Italian which he knew we weren't fluent in. When we asked for restaurant recommendations, he said, verbatim, "we don't recommend restaurants. We don't know what people's tastes are". Ahhhhhhh, ok then?

On our second day we went down to ask Francesco about a few things and couldn't have regretted it more. He was incensed by our request for slippers (sure, maybe a bit annoying but we'd seen them in photos and they were listed in the offerings on the booking website, so we just thought we'd ask), he was so affronted he started going on about the cost of our room and how he'd given us a discount and we shouldn't be complaining. For a start, we had no idea we'd gotten a discount (thank god because I'd be disgusted if we'd paid more), and we weren't complaining, just making standard requests. We were so frazzled and upset by his reaction that we told him we'd come back later because we needed to duck out to grab something. But we didn't go back, and we didn't dare ask where to do laundry, about getting the bathroom light fixed, nor bring up the issue of the bad wifi signal.

I'm not asking for someone to coddle me or go out of their way to help me, but I think it's fair to expect staff to maintain professionalism, remain polite and at the very least, not make me feel like crying. Right?

To move onto more general things that made this a unenjoyable stay:

- when breakfast items run out, they run out. They don't get replenished, and you don't get fed. Not acceptable if you're getting charged for it
- wifi worked only near the front door of our apartment. Didn't work in the bedroom
- very restricted reception hours (not that you'd want to ask for anything anyway!)
- there's a lot of noise from the Main Street which the hotel is next to
- flickering lights in bathroom and stair landing
- noise from upstairs neighbours might be a pain for some people
- under furnished and outdated decor
- poor value for money

Positives include:
- no doubt it's in a great location
- breakfast is good if it's not gone by the time you get there
- it was nice and clean and the cleaners were lovely
- comfortable bed
- apartments are large

Gets a poor rating because unfortunately, the bad interactions with Francesco outshone the positives of the hotel. If you are lucky enough to check in with someone else, then I'm sure this place is fine to stay.

If possible though, give this place a miss and stay at Cassiodoro19

Stayed: October 2016, travelled as a couple
1  Thank ruby t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2016 via mobile

Just returned from a lovely week in Rome, we stayed in Apt 304 which was very clean and had a separate sitting area. Couldn't fault the place apart from you can here every movement of the people above you due to the wooden ceilings and at 4am it can be annoying especially if your a light sleeper, that was the only negative from the whole week. The staff a courteous and helpful. The biggest selling point is the location, 2 min from Piazza Navona, 10 mins Pantheon, 20 mins Vatican, 20 mins Spanish Steps & 30 mins Colosseum, we walked everywhere and so much to see around every corner. The street around the corner were filled with restaurants and bars so your never short of somewhere to eat and if your on a budget there is a Co-op 5 mins away and a smaller shop just around the corner. Piazza Navona has plenty of bars & restaurants but your better off in the side streets as they can be expensive. Would stay there again without question but will ask for a top floor apartment next time.

Stayed: October 2016, travelled as a couple
1  Thank Margo1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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