Having travelled last evening from Venice, we were booked for 3 nights at the Hotel Art Resort. I had received confirmation three days ago that all was well with the booking, but upon arrival the look on the receptionist face was all that it took to get me worried. The manager then came out and quite bluntly said that they were fully booked and I was going to be transferred elsewhere. I did ask if any rooms were still awaiting other arrivals and was, once again, bluntly told that this wasn't the case and all rooms were occupied. This was a blatent lie as I was on an organised trip to Pompeii today and met four people who had arrived late last night and were checked in. We actually picked them up from outside the hotel.
Very bad behaviour and I would not recommend this hotel to anyone. Getting it wrong is one thing, blatently lying in another!!
- Official Description (provided by the hotel):
- Hotel Art Resort Galleria Umberto is a small jewel settled in a historical monument in the very Heart of Naples. A luxury 4 stars rated recently opened hotel in renowned Galleria Umberto I, nearby Piazza del Plebiscito, the Royal Palace, San Carlo theatre and Maschio Angioino, priceless places to visit for tourists coming from all over the world.Conceived and furnished in a XIXth century Patrician house style, Art Resort is a rarity to be unveiled, in a typical Baroque style ambience. L'Art Resort Galleria Umberto e un piccolo gioiello incastonato all'interno di un monumento storico nel cuore di Napoli. Un lussuoso hotel 4 stelle aperto di recente nella celebre Galleria Umberto I proprio accanto a piazza Del Plebiscito, al Palazzo Reale, al Teatro San Carlo e al Maschio Angioino, mete imprescindibili per i turisti di tutto il mondo.Concepito e arredato nello stile di una casa patrizia di meta Ottocento, l'Art Resort e insieme una rarita tutta da scoprire e un tipico ambiente barocco napoletano. ... more less
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- Also Known As:
- Art Hotel Galleria Umberto
- Art Hotel Naples