Having travelled last evening from Venice, we were booked for 3 nights at the Hotel Art Resort. I had received confirmation three days ago that all was well with the booking, but upon arrival the look on the receptionist face was all that it took to get me worried. The manager then came out and quite bluntly said that they were fully booked and I was going to be transferred elsewhere. I did ask if any rooms were still awaiting other arrivals and was, once again, bluntly told that this wasn't the case and all rooms were occupied. This was a blatent lie as I was on an organised trip to Pompeii today and met four people who had arrived late last night and were checked in. We actually picked them up from outside the hotel.
Very bad behaviour and I would not recommend this hotel to anyone. Getting it wrong is one thing, blatently lying in another!!