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“Good clean basic rooms in a good location”
Review of Grand Hotel Europa

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Grand Hotel Europa
Ranked #50 of 186 Hotels in Naples
Scotland, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good clean basic rooms in a good location”
Reviewed 8 July 2012

Staff are very friendly and really helpfull. The hotel is just outsiide the main train station and you can walk there safely and then on to the center historic in about 20 mins also just around the corner from the best pizza trattoria in the world, which you have to que to get into but well worth it and very resonable. Would definetly stay here again when returning to Naples which is a great city with friendly people definetly worth visiting.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisam445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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  • German first
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English first
UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2012

Like previous reviewers we were slightly worried about the area surrounding this hotel, but had no problems at all it is so convenient for the train which takes you to all the sights and ends at Sorrento. Our downside was that my husband had his pockegt picked, but that can happen anywhere. The hotel was very quirky and it seemed everyday we found something different. Very clean, water and shower excellent. Breakfast in the basement was excellent, on th whole good value for money and we would stay again

Room Tip: The lift goes to the second floor, we were on the third but it was good exercise we found we didnt u...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheMorgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 24 August 2012
Dear guest,

thank you for your kind review with reference to your stay in Naples.

We are really glad that you appreciated our hotel and our breakfast even if you had this bad experience with your husband's pockegt.
As you wrote, unfortunately it is a problem common to the big cities of the whole world...

Awaiting for your next visit to Grand Hotel Europa, we remain with our warmest regards from a sunny Naples!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 July 2012

Close to station, clean, friendly staff, reasonable sized rooms for city location and breakfast is standard.
We booked this last minute, paid a low price and got more then we expected so cant complain. Hotel is located close to the rail station, not the best area, but still close enough to feel safe walking there as it is just off the main road.
Room had all basics, comfortable bed, A/C, TV, fridge, bathroom supplies.
We asked to change rooms as the first room we were given smelt heavily off smoke, want a problem and done straight away.
Only negatives - Safe key wasn't available, breakfast restaurant was in basement and when we wanted a transfer to the airport, we booked through the hotel for 19 euros, but would have cost us 10 if we paid cab direct.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunitaLON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simona C, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 31 July 2012
Dear,

thank you for writing your review on Tripadvisor.We will take good note of all your comments and suggestions and we will do our best to improve our service.
With reference to the amount of the taxi, we assure you that 19 Euros (luggages included) is the predetermined fare to be paid from hotels located in the centre of the city to the airport.
The rate you mention, i.e. 10 Euros, is the one to reach the Central Station.
We do hope to see you soon again at the Grand Hotel Europa in Naples and meanwhile we remain with our warmest regards!
Simona
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Orange City, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2012

Do not be fooled by the facade of this hotel and it's location. From Croatia, to Slovenia, to Switzerland and now Italy, this is by far the best hotel we stayed at. Our room was spacious,very, very clean and the staff was fantastic and very helpful in all aspect of the hospitality industry
What we received is worth more than the price we paid.
I recommend this without question.

Room Tip: If you are into computers, the wifi is quite weak and can only be used in the reception area. I did...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Conniesciandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 25 June 2012
Dear, thank you for your comments we appreciate the time you have taken to write your review and we do hope you had a great stay with us. It is glad to read Grand Hotel Europa is excellent and the staff friendly.

I hope we will have the chance to exceed once again your expectations during your next visit to Naples!

With warm regards,
Lucio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 June 2012

Welcoming staff ( Alessandro and Alfonso), very clean room, comfortable beds, good bathroom with large walk-in shower. Perfect location. Bus to airport just across the street at the train station. Storage room for luggage if you want to tour the city before you leave for airport. Good breakfast. Be sure and try the sfogliatella pastries seen all over the city. 45 minute walk from hotel to Archiological Museum - we took the underground there and walked back along Via dei Tribunali.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandGonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lboccalatte, Responsabile relazioni con la clientela at Grand Hotel Europa, responded to this review, 14 June 2012
Dear,

Thank you for taking the time to share your feedback with us on TripAdvisor.

I’m delighted you enjoyed your stay at our property and I hope we will have the chance to exceed once again your expectations during your next visit to Naples!

With warm regards,
Lucio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Europa

Property: Grand Hotel Europa
Address: Corso meridionale 14, 80143, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Naples
Price range (per night): ₹ 3,693 - ₹ 9,487
Hotel Class:3 star — Grand Hotel Europa 3*
Number of rooms: 84
Official Description (provided by the hotel):
The Grand Hotel Europa is in an elegant nineteenth century building, just a few hundred metres from Garibaldi train station and Naples historical city center; ideal location from which to explore the city and reach all the major museums and monuments on foot in only a few minutes. Offers all the services of a superior three star hotel with 84 rooms and suites, a restaurant, a bar, a theater and several meeting rooms. The sandard or superior rooms are spacious and are equipped with thoughtful amenities to make your stay comfortable, including air conditioning and heating, satellite television, hairdryer, telephone, safe, Wi-Fi, non-smoking rooms. Are spacious and have those services necessary to make your stay comfortable, such as air conditioning and heating, satellite TV, hairdryer, telephone, safe, Wi-Fi, non-smoking rooms. Its central location is ideal for exploring the many attractions of one of the most beautiful Italian cities of art! ... more   less 
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Also Known As:
Grand Hotel Naples

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