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All reviews bay of naples sea view funicular railway best western hotel view from the dining room sun rising restaurant staff adequate size rooftop restaurant hotel offers public transport cleaning staff special thanks staying at this hotel mini bar mt vesuvius lounge area
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Reviewed 15 August 2018 via mobile

Stayed for four nights, when we first arrived we were given a small room with a view of a large wall. Great room if on a business trip, not so if like us on a special trip. We spoke to Daniela who was probably the most helpful person I have ever encountered on the front desk of a hotel. Next day new room with a view of the Bay. Room bigger and full of light. The hotel is very clean and friendly staff. Breakfast is plentiful, small detail the scrambled egg is served cold in Italy this is normal. Location of the hotel is on an elevated position overlooking the bay of Naples, and is a long walk down hill and even further coming back up. Bit out of the way so would suggest car hire as we did.
I can’t fault this place and would definitely come back . And again a big thank you to Daniela

Stayed: August 2018, travelled as a couple
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 18 August 2018

Dear Guest,

Thank you very much your wonderful review.

I appreciate your kind feedback and was happy to read that you appreciated our Home and our helpful and professional staff, in particular our Daniela

Hope to welcome you soon again at Hotel Paradiso, BW Signature Collection
Best Regards

Hotel Paradiso, BW Signature Collection di Napoli
Front Desk Agent
Angelo De Carlo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

I stayed @ paradisio hotel with my family and we all really loved the experience.
The reception staff was very friendly and helpful.
The view over Napoli marina was amazing and I highly recommend this hotel.

Stayed: August 2018, travelled with family
Thank Mohamed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 13 August 2018

Dear Mohamed,

sunny greetings from Naples , we hope that you had a good journey back home.


We are happy to read that you appreciate every detail that makes our Hotel a unique location to enjoy the beauty of Naples, our professional staff and the breathtaking view from our terrace.

We invite you to contact us directly for your next stay in Naples.

Kind regards,
Hotel Paradiso, BW Signature Collection di Napoli
Front desk agent
Silvia Marotta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

We visited this establishment on second last stop of our tour of Italy. This was by far the best service of our trip. We were truly blown away by our most favourite waiter Alessandro. If there was one word to describe him it would be “Amazing”! He is what everyone in the industry should aim to be like.He was informative, funny and just delightful. Because of his kind of service, my family and I would definitely come back to stay at this same hotel in naples. Grazie per tutti! Ciao Napoli!

Stayed: August 2018, travelled with family
Thank Cher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 13 August 2018

Dear Guest,

Thank you for your generous review regarding your stay at our property and most of all for sharing your experience at Hotel Paradiso on TripAdvisor.

We are glad to read that you appreciated our hotel, our helpful and professional staff, and the “Amazing” Alessandro!

For your next stay in Naples and at the BEST WESTERN Hotel Paradiso, please, contact us, our e-mail addreess is info@hotelparadisonapoli.it

Kind regards,
Hotel Paradiso, BW Signature Collection di Napoli
Front desk agent
Silvia Marotta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

Just back from a lovely 7 days holiday .This is a nice hotel to stay in it is a bit out of the way & usually means a taxi ride down to the city center about 10euro taxi point outside hotel the one negative point is do not use hotel taxi service it is very expensive eg hotel taxi to train station 30euro public taxi 15euro.
The hotel is very clean & bedrooms are immaculately clean maids do an excellent job.hotel offers various tours we booked to go to Capri this tour was excellent if not a bit expensive but glad we went as had private tour guide to take us round the island.
Town center is nice but be careful as there are lots of scruffy areas in the town with what I would call no go areas town overall needs a good clean & driving in the town is a nightmare as they are crazy drivers in the town a zebra crossing means nothing to the Italians.
Food in hotel is very nice Breakfast nice if a bit basic but was plenty for me Dinner at night was nice if a bit expesive would have eaten at hotel more if had been a bit cheaper.
Overall I would recommend this hotel for couples but perhaps not for family as there are no facilities for kids

Room Tip: book a room with a sea view the view is spectacular
  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kingsmuir42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 13 August 2018

Dear Guest,

We hope that you had a good journey back home.

On behalf of the whole team, we would like to thank you for sharing your experience at Hotel Paradiso BW Collection Signature on TripAdvisor.

We are glad to know that you enjoy your stay and also the Capri tour that we organize for you.

Hope to welcome you soon again at the Hotel Paradiso

Hotel Paradiso, BW Signature Collection di Napoli
Front desk agent
Silvia Marotta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

I cannot begin to say how happy I was staying at this hotel, but it all started with the excellent service from every level of service provided by this hotel . Special Thanks goes to Daniella, Silvia and Zio Domenico at the front desk !! I hope all can experience this hotel and deal with such good people who genuinely care . I will name a few more because they deserve to have their names mentioned . Salvatore , Francesco and Fabio were great in the restaurant . Marco and Paola were great having the rooms prepared as well as Pietro and Hugo and Marco at front desk were also fantastic!! Keep up the good work and look forward to seeing you all next year !!! The views from rooms are breathtaking!! Vincent

Stayed: August 2018, travelled with family
Thank vincent p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this reviewResponded 7 August 2018

Dear Guest,

we are always happy to receive compliments from a welcome guest and having so many for us is an honor and means that we are working well and we can still improve.

I thank you on behalf of all the staff, hoping to get back to you as soon as possible.

Thank you


Hotel Paradiso Napoli, BW Signature Collection
Front desk agent
Marco Ciotola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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