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Reviewed 30 June 2022

Talk about bland. And inefficient. And larcenous in its in-room prices.

We stayed here one night and, believe me, it was an absolute pleasure to move to a BnB nearby after one night (and at half the price.) This hotel is something, alright. And it's not a good something.

How about a frosted window as your ONLY window? How about an internet which wouldn't connect, despite receiving a room visit and despite never having the problem on the rest of a three-week visit to all sorts of hotels in Italy? And how about bottled water in your room for your purchase but at about $3. Well, the Italians don't like their tap water, it seems. And so EVERY hotel we stayed at in Italy provided free water, often plenty of it.

We ran into someone having the most elevated Marriott status, in the elevator. She was carrying bottled water she had just purchased at a nearby store, as were we, because she refused to pay the hotel's 5-10X the outside rate. Fortunately, in terms of location, "outside" is really into the hear of upscale Napoli. To my eyes, it would seem to only attract cruise-goers who want an extra night in Napoli. They would do well to look elsewhere.

Date of stay: May 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Thomas M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Renaissance Naples Mediterraneo, Other at Renaissance Naples Hotel Mediterraneo, responded to this reviewResponded 1 July 2022

Dear Thomas M,

thank you for sharing your feedback regarding your experience at Renaissance Naples. it is really precious for us to receive our guests opinion in order to improve our service and increase their comfort and satisfaction.


We are joyful you enjoyed our location in the heart of our magnificent city rich of precious historical sites and art treasures and nearby shopping area, moreover it is only 5 minutes walk from the harbor that allows fast access to the beautiful islands of the Gulf of Naples.


With great sorrow we learned that your stay did not meet completely your expectations, we would like to take this opportunity to confirm you that prices of our items in minibar are in line with other 4-stars hotels. Our hotel provides 189 rooms with several different views, some roadside, other, located on the upper floors with views of the Gulf of Naples, and some, as your, in a very quiet yard. We really hope that in your future stay you may enjoy one of our high floor rooms, with a different view that may satisfy completely your needs.


We are deeply regret if our internet connection didn't work according your needs since we made a very important update to our system to turn it more efficient,we have usually appreciation of it, and we regret you had some difficulties with it, please be assured that this does not correspond to the usual standards of connectivity.


We hope you had a chance to try the breakfast service on the 11th floor, on our beautiful Roof Garden Angiò, which gives guests a splendid awakening offering the best view of Naples in the morning, moreover we hope you enjoyed our renovated Solarium, situated on the tenth floor, perfect spot to relax, to enjoy exquisite cocktails and the magnificent views over the Bay of Naples.

Dear Thomas M, we would like to thank you for staying with us and we look forward to welcoming you again at Renaissance Naples in the near future, we would be delighted to assure you the best stay expected believing we will be able to give you a different image of our hotel.

Best Regards

Emanuela Testa
GM Office Co-Ordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2022 via mobile

I had a nice 3 day stay last weekend. This hotel makes a comfortable base for exploring Naples and boasts some incredible views. The breakfast spread was wonderful too! My stay was made even better by Pina and Michele. I’d stay here again the next time I’m in Napoli!

Date of stay: May 2022
Trip type: Travelled solo
2  Thank Adam D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Renaissance Naples Mediterraneo, Other at Renaissance Naples Hotel Mediterraneo, responded to this reviewResponded 1 June 2022

Dear Adam D,

we would like to thank you for taking the time and trouble to provide your feedback regarding your recent stay at our hotel.

We are glad to read you appreciated our location in downtown, just a few steps away from via Toledo, in fact our property is surrounded by an entire universe of shopping, leisure and cultural attractions.

Providing the highest level of hospitality is our number one priority, this is our main goal whenever selecting or training our staff for this we wish to thank you for appreciating Pina and Michele work; moreover we are joyful you appreciated our breakfast, which is one of our strengths, served at Roof Garden Angiò with beautiful views over the Bay of Naples; our aim is to make our guests happy and living a positive experience at our hotel, for this reason we are proud to learn that your stay did meet totally your expectations.

Dear Adam D, may we take this opportunity to thank you for having chosen the Renaissance Naples Hotel Mediterraneo and we look forward to serving you again in the near future.

Best Regards

Emanuela Testa
GM Office Co-Ordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2022

In the historical centre of Napoli, the location is excellent.
Interactions with staff were always pleasant.
Room - spacious, comfortable bed, clean, quiet. A valuables safe was in the room.
Breakfast - served on the top floor, and the views are great. There is a balcony overlooking Napoli Bay if you want to eat outside (although the sun is rather bright!) Food and service were excellent.
Only complaint - did we really need to pay for WiFi in the rooms?
Hotel is wheelchair accessible; at the entrance there is a ramp to a door which is opened upon request.

Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
Thank BaruchBarryPinnick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Renaissance Naples Mediterraneo, Altro at Renaissance Naples Hotel Mediterraneo, responded to this reviewResponded 20 May 2022

Dear BaruchBarryPinnick,

thank you to choosing the Renaissance Naples Hotel Mediterraneo and for taking the time to share your wonderful feedback, we are delighted to hear that we exceeded your expectations with our hotel and service.

We are very happy that you enjoyed our strategic location, which allows you to reach both the most important historical and artistic places, or the main shopping street.

We are joyful you appreciated your room, our high cleanliness standards, and our breakfast on the Roof Garden Angiò, with beautiful views over the Bay of Naples. Moreover we are proud to learn that you recognized the kindness of our staff, your words are sign that we are going in the right direction to achieve the satisfaction of our customers.

Concerning Wifi, we are delighted to confirm you that such service is free of charge in all common areas of the hotel and we confirm that, by joining Marriott loyalty program and booking through all Marriott channels you will benefit of in-room free wifi, starting from the stay following the registration. Should you need any further information for your enrollment, please do not hesitate to contact us.


Dear BaruchBarryPinnick, looking forward to welcoming you back, please accept my

Best Regards

Emanuela Testa
GM Office Co-Ordinator

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Reviewed 8 May 2022

It was a short but memorable stay. Service was very good, helpful and professional. Location was central to attractions, food and shopping. And I loved the water pressure at this hotel! The rooftop breakfast was very nice plus with great service and views.

Room tip: High floors to get a view.
Date of stay: May 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank U1801JQgaryc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Renaissance Naples Mediterraneo, Other at Renaissance Naples Hotel Mediterraneo, responded to this reviewResponded 10 May 2022

Dear U1801JQgaryc,

we are grateful for your wonderful feedback regarding your recent stay at Renaissance Naples. It is a great pleasure to read that you enjoyed your stay with us.

We are delighted for your appreciation for the location of our hotel, right in the city center, at a few steps from all city highlights, for our staff attitude and our roof top breakfast overlooking the bay of Naples.

We hope to have the chance to welcome you back and offer you other memorable stays.

Looking forward to meet you soon, please accept my

Best Regards

Emanuela Testa
GM Office Co-Ordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2022 via mobile

Rooms are nice, smell of dust. Payed wifi in room, some rooms has kettle and coffee, some not. Good breakfast in upper floor with great view. Efficient staff . Business center. ,free Wifi near reception

Date of stay: March 2022
Trip type: Travelled with friends
3  Thank Zippi_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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