Dear xiet99,
thank you for posting your feedback on Tripadvisor concerning your stay at Renaissance Naples Hotel Mediterraneo, we do believe our guests' suggestions and satisfaction are the most precious to us.
We take great pride in ensuring our guest’s satisfaction for this reason with great sorrow, we learned that your room did not meet your expectations, in fact our hotel offers 218 rooms, among these some are larger, while others are a little smaller, we hope you will have the chance to return to Naples in the next future to enjoy one of our larger rooms. Regarding your observation about the dated condition of your bathroom please be assured that this was the exception and not the rule in fact it does not correspond absolutely to our high maintenance standard .
We are very happy to inform you that all our rooms are provided with bathroom amenities, which include 2 toilet paper rolls, one on the toilet paper support and one under the sink. Moreover we provide our new brand line courtesy that contains a wide range of products, including shower gel, liquid soap, shampoo, hair conditioner, soap, body lotion, intimate soap and box with tissues, and we're sorry that this did not meet your expectations. However our housekeeping department, as well as our reception staff, are always available for any request.
In front of the hotel we have a car drop off/on area, but unfortunately we can’t implement any outside shelter due to our location in the historic center, but however our bellhop staff is always happy to assist our guests carrying them luggage in the car or helping their with umbrellas in case of rain, for this we regret if you if you didn’t take advantage of such service.
Dear xiet99, we are really sorry if you were unable to visit and admire all the beauties of Naples which is rich in precious historical sites and art treasures, nor did you enjoy our hotel location in the heart of city, which makes it a favorite destination for visiting many Neapolitan sights, including the Castel Nuovo, the magnificent Palazzo Reale, the scenic Piazza del Plebiscito.
Thanking you for bringing to our attention your experience, we hope you will have the chance to return to Naples in the next future for a longer stay which may allow you to enjoy its gems, and to serve you again in order to assure you the best stay expected, believing we will be able to give you a different image of our service, making you feel at home.
Best regards
Emanuela Testa
GM Office Co-Ordinator