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All reviews bay of naples classic hotel five star hotel top floor pastries mount vesuvius rooms are large breakfast room lovely room pizza castel castle waterfront luxury concierge street taxi
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8 - 13 of 1,854 reviews
Reviewed 10 September 2022 via mobile

Do NOT be fooled by the appearance, location or “Luxury” 5-star sign displayed as this hotel lacks on all fronts; terrible service, restaurant NOT open, mini bar not working and the staff unprofessional! When we reported the mini bar not working they did NOT care, when we asked for restaurant suggestions they shrugged their shoulders and said “We sold out our restaurant to a wedding party- you can go over to the castle and eat pizza.” The staff does not wear Covid masks- I had to tell the service person to put one on when they entered our room! There is a nice 5-star hotel next door- worst hotel- ever!

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank majoresq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 August 2022

We were only here for 1 night but we wish we stayed longer as we were flying out of Naples and wanted a hotel close to the airport. Hotel is five stars and in a great location. The staff is super friendly and helpful. Rooms are large and nicely laid out. Beds are really comfortable and there are plenty of places to unwind and relax in your room. We loved the little bed for our daughter which helps when traveling with little ones although there was an additional fee for our daughter (3YO). Bathroom was amazing and clean and the towels were super soft and comfy. We enjoyed aperitivo on the 10th floor and loved exploring the hotel. The next time we are in Naples we know which hotel we are staying at. Thank you for a great experience and an amazing end to our Italy vacation.

Date of stay: August 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank obsolete_dan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 August 2022

Stayed recently on a bed, breakfast and evening meal basis. The hotel itself is pleasant with a great pool (note that a number of hotels in Sorrrento don't have pools). The evening food was great, very fresh, lots of variety and local cuisine. Only word of caution if staying with dinner included is that it is a fixed menu, so if traveling with anyone less inclined to try foods different to home, they may struggle a little. The regular bus service into town was very popular and we used it a lot. The driver(s) would also do additional pick ups particularly at night if too many people to take in one trip were trying to get back to the hotel. The service and the staff were polite and friendly. Overall a lovely hotel and good base with superb views.

Room tip: All rooms seemed to be pretty standard, but sea or pool view nicer for time on the balcony
Date of stay: August 2022
    • Value
    • Rooms
    • Service
1  Thank Shrivenham2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 June 2022 via mobile

A super hotel in a great location. Checkin staff friendly and helpful and a great sky bar.
Sea view room with balcony was worth the extra cost.
This is a great 5 * hotel.
We asked reception about a trip to Herculaneum and they produced a taxi fare list detailing all the trips available for a fixed price which was very helpful.
All staff were very professional.

Room tip: Sea view is worth the extra. Sky bar a nice place to spend an evening when the weather is good.
Date of stay: June 2022
Trip type: Travelled as a couple
Thank wham9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 June 2022

We celebrated our wedding here. The food was amazing, the service incredible and the staff extremely kind, not to mention the fantastic location with an unrivalled view on Naples' gulf. This is the perfect place where to spend the best of times in the city and where to celebrate special occasions. Plus, we stayed there one night and the rooms are lovely!

Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank francescosticchi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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