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“Lovely view, surprisingly quiet”
Review of Hotel Capri

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Hotel Capri
Ranked #25 of 41 Hotels in Capri
Certificate of Excellence
jupiter FL
Level 5 Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely view, surprisingly quiet”
Reviewed 12 September 2012

We arrived on Capri on the first ferry from Sorrento and got to Hotel Capri at 10:30 expecting to be able to just drop our bags and come back later to check in, We were pleasantly surprised to find out that the room was ready(this was high season -late August). We got to our room which was large compared to some of the others we stayed at during our trip. The decor was a bit dated - but considering this is an island and that most things must come by boat - I did not expect some modern place based on the photos - we expected a great view - which we got and even though we were right over the street(which you needed to have the great view) the noise with the balcony closed was next to nothing. There was always staff to assist if we needed it and there was a mini bar in the room if you needed something. The location right in Capri Town was great for exploring and we took the bus and the funicular for travel which minimized the cost. What a beautiful island and we despite other reviews would book here again.

Room Tip: Spend the money for a Superior with ocean view - you are on Capri - we sat on our balcony with a bot...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank rhody03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (27)
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English first
Toronto, Canada
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 September 2012

Hotel Capri was by far the worst experience of my 3 week Euro Trip. After much planning and a long day of travel we arrived to Hotel Capri anxious to check in drop of our bags and explore what we had been told was a beautiful island. We had spent a lot of time researching this hotel and unfortunately had trusted the reviews that we found here. Upon walking into the lobby we were greeted by the very rude manager who looked down right mad to see us. When I mentioned our name he casually said that he had resold our room (which we had paid for in full on booking.com over a month in advance) and had moved us to an apartment in a location that had nothing to do with the hotel. He NEVER said sorry for re-booking the room and found it strange that we were not okay with this. He pulled up the picture of the apartment and it looked like an absolute dump. When we told him that we were not satisfied with this and that we wanted to know how he could simply resell a room that was already paid for he brushed us off and offered us another room at a hotel he clams was better than his. This hotel was nowhere near the center. As we only had one day in Capri we had purposely planned that central location so that we could get around easily.

I asked to use his phone so that I could call booking.com to complain and the manager proceed to stand directly beside me and listen to every word I said - incredibly rude!

Given no other choice but to move hotels (he claimed he didn't have a single other room available at his hotel) we had to move to another location that forced us to take cabs everywhere we needed to get (an expense that was not planned for when we booked this hotel).

This completely spoiled our time in Capri and gave us a horrible impression of the level of customer service at Hotel Capri. Do yourself a favor and book anywhere but Hotel Capri!!!

Booking.com did nothing to compensate for our situation they thought that the fact that we were put in another hotel (that was nowhere near where we had booked and nowhere near the style we wanted) and the fact that we had to pay for cabs to get anywhere was ok. I have told all of my friends/family and co workers to NEVER use booking.com again.

  • Stayed September 2012, travelled with friends
    • Value
    • Service
Helpful?
9 Thank TorontoGirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peppescipione, Direttore at Hotel Capri, responded to this review, 13 September 2012
As General Manager of this hotel i had to spend few lines to clear that matter: First i'm not accostumed to take the defense of our imployers, they don't need it because them are extremely kind and professional above it all (our guests take-care service remain one of highest point of our way of work, looking at the feedbacks prove it all without comments). Thereafter the process of an overbooking (from far of being so sad and uncomfortable for both parts) is a delicate way of offer a shelter/rilief at the arrival time, a drink, an explanation (and not a simply "i'm sorry"). A choice was also offer to guests as indicating a different hotel (same or better quality) and they focus on the Excelsior Parco Hotel (it gains of the the best placement on the Tripadvisor selection, feedbacks proves it again). After all the money's amount as difference for the room price and its upgrading for a sea view (not the mountain view booked originally) seems to resolve the problem. The van transportation at the arrival and departure do not count, obviously. As far from being rude and unprofessional, we believe that our way to dedicate our total efforts for the guests satisfaction prove that an unapropriate use of the Tripadvisor service is more funny than the reality. I remain at the guests service for furthermore information or explications.
Giuseppe Africano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 August 2012

We arrived in Capri and after a short taxi ride we arrived at Hotel Capri located very centrally close to the bus station and a very short walk to the central square. We were given a room at the front of the hotel and there are amazing views across the bay to Naples and views of the rest of the island. The room was very nice and it had a small table and two chairs placed right in fornt of the window - perfect for an afternoon beer or cup of tea. The bathroom is a good size but needed a bit of updating.
Breakfasts were good - the hotel was quiet when we stayed and staffing was 'streamlined' but efficient. The two mmale receptionists were efficient but not fantastically friendly. Because we were at the front of the hotel it was quite noisy from about 5/6 in the morning with deliveries to local shops and restaurants.
A nice hotel and a hotel where you won't be disappointed but you won't be blown away either.

  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank RobA9_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level 5 Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 August 2012

We stayed in the main building of the Hotel Capri during our tour of Italy in May 2012. Being three, (my husband, daughter and me) we were given a two storey suite which includes a loft with a large bed and full bathroom, bed and bathroom on the lower floor. One can access a small terrace off this floor with beautiful views of the Bay of Naples. The hotel is very pretty; the lobby beautifully appointed. Breakfast was very good, staff very attentive. Great location!

  • Stayed May 2012, travelled with family
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Helpful?
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
1,020 reviews
288 hotel reviews
common_n_hotel_reviews_1bd8 578 helpful votes
Reviewed 3 August 2012

I was so impressed with this hotel. The communal areas were gorgeous and we were given a warm welcome on arrival. The hotel had had a cancellation that day and had kindly upgraded us to a better room with a sea view - amazing! Check in was quick and efficient and the porter carried our bag to our room. Our room was gorgeously furnished with a big comfortable bed (I slept really well), plenty of storage, TV, table and chairs and a sofa to relax and fantastic air conditioning.

Location is excellent, minutes walk from the centre of Capri and the top of the funicular from the port.

Breakfast was outstanding, a great selection of things to choose from and is taken in the conservatory which was nice.

There is quite a bit to do on Capri and I just wish we could have stayed here for longer!

  • Stayed July 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank eatydrinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Capri

Property: Hotel Capri
Address: Via Roma 71, 80073 Capri, Island of Capri, Italy
Region: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #25 of 41 Hotels in Capri
Price range (per night): ₹ 10,726 - ₹ 73,366
Hotel Class:4 star — Hotel Capri 4*
Number of rooms: 17
Official Description (provided by the hotel):
Offering a sun terrace with panoramic sea views, Hotel Capri is just 650 ft from the central square of La Piazzetta in Capri. All rooms are spacious and air conditioned.This 4-star hotel is one of the earliest established properties on the island of Capri. With its charming Art-Nouveau design, it is surrounded by some of Capri's most popular cafés and restaurants. ... more   less 
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