If you would like a relaxing stay while in Sorrento, avoid this place like the plague. It is too far from town on a road too dangerous for walking, which only leaves the bus for getting into town. The bus isn’t a problem if you can locate a staff member let alone locate one who speaks English well enough to explain where the closest place to purchase a bus ticket is (it is at the camping ground across the street BTW). I really don’t think the elusive “Marco,” the manager, actually exists. As you will read below, we had a horrendous time trying to stay at this B&B. If I were the manager and guests had experienced such trouble, I would make sure I was there to speak to them, apologize profusely and make it right with them. Not the policy at Casale Antonietta or of the non-existent "manager," Marco , apparently. Be very aware these people operate on their own social and time schedule which is not very convenient for guests. If you can stomach it, I have detailed our troubled stay below…
I was very excited to start my trip in Sorrento. I have traveled in northern Italy and wanted to get a taste of the south. I was traveling with my mother, who has never been to Italy so I wanted to give her the full gamut of a smaller area (Sorrento) and a large city (we were returning to Rome following our time in Sorrento). After researching hotels for our trip with our travel agent (and also using tripadvisor), I decided Casale Antonietta sounded like a great little retreat. The photos are picturesque and the reviews gave the impression of a really homey feel to the management and hotel. We booked our reservation a few months in advance of our trip.
After travelling for a very long time between our flight, the train from Naples and being dropped off by a cab only having to drag our suitcases down a road to actually get to the hotel, we arrived at reception. No one was there. I looked around the gardens, in the common room and finally found the woman who cleans the rooms. She didn’t speak English so I got out my trusty Rick Steves phrase book to let her know we were to check in for our stay. She pulled out a paper with the remaining arrivals, and our name was not on it. There were no rooms available for the night, so we were going to have to find other accommodations. I had a prepaid travel voucher with their hotel information on it and showed it to her, but she had no explanation. She had to call Alex (another staff member) to come talk to us. He also had no explanation as to why we didn’t have a reservation either. By this time, I am on the phone to our travel agent in the US to see what she could find out for us. She confirmed the service we booked through showed a reservation had been made.
I asked where the manager of the hotel was, and Alex just kind of threw up his arms and said he was not available. At this point, Alex was calling other hotels he knew of to find us a place to stay until Marco, the manager of the hotel, could explain what had happened. Alex said he had found another place and would take us to show us the room. He loaded my exhausted mother and I along with our luggage in his VW van and drove us down, down, down to what could easily be classified by Chris Farley’s “Van Down by the River” SNL skit. We passed locals on a rocky beach DRYING THEIR LAUNDRY while sunning in lawn chairs. The woman showed us a dark, dank room with no linens on the stained mattresses. We could not get out of there soon enough…
Out of the blue, Alex says he has found another place just down the street from Casale Antoinietta owned by another family who consequently did not speak English either with the exception of the teenage son who spoke very little. After hiking it up three flights of stairs with our luggage, we were able to finally shower and rest. I will not knock on this hotel, as they were as helpful as they could be trying to help us get a taxi the next morning for our early morning Capri tour, but this was not the vacation I had in mind.
When we got back to this B&B, the staff at Casale Antonietta had somehow located our reservation and were ready to pick us back up to stay at their hotel. The air conditioned room we booked turned out to be a room with an oscillating fan, a constantly running toilet, and a window you could open if it was still too hot. We ended up missing our Almalfi Tour the next day due to being so far out of town and having no one around or who could explain where to purchase bus tickets.
We could not get out of this place fast enough. Do yourself a favor, if you do not speak Italian, do not stay at this place. Although even looking at other reviews, even if you do speak Italian, do not stay at this place.
- Official Description (provided by the hotel):
- Dating back to 1700 completely immersed in the nature, far from the city noises but at the same time only 1 km from the centre of Sorrento. Overlooking the lively Gulf of Naples, 1 km away from the ruins of the ancient Roman Villa Pollio and from well equipped beaches. Thanks to its favorable position it will be very easy to reach the most famous touristic places by hydrofoil (Capri, Naples, Ischia, Procida, Positano) or by train (Naples, Pompeii and Herculaneum). ... more less
- Reservation Options:
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- Also Known As:
- Casale Antonietta Hotel Sorrento