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Grand Hotel Riviera
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Reviews (1,326)
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All reviewssea viewbathing platformthe cliffamerican barbay of naplesprivate jettysweet trolleyhalf boardevening mealfantastic hotelour honeymoonelegant hotelwaiter serviceterrace barsun deckten minute walkrestaurant staff
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Reviewed 22 October 2011

Room was large, clean and bright. We had paid for a sea view and balcony which did not disappoint, and the situation of the hotel was such that we had no traffic noise. The room could have been provided with better facilities such as tea/coffee making, a clock, and some sports channels on the TV, but surprising nowadays wifi was available in the room and free. Breakfast was less than exciting, little choice, most of the fruit drinks were from concentrate etc. Had dinner once and found it OK. Some excellent restaurants nearby, try Photo, just 5 minutes away on the way to the town centre and do not miss ill Buco, not cheap but so far above everything else. Sorrento itself is only a day or so of interest but it is well situated as a touring centre with Amalfi, Positano, Capri, Pompey, Ravello, etc all within easy striking distance. We hired a car but I have to say driving there is not a pleasurable experience, they are the worst drivers I have ever seen. We used the ferries to get to Capri and Naples and another boat to Positano.

Room Tip: Must specify a sea view, those over the entrance have limited view and noise
  • Stayed: October 2011, travelled as a couple
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4  Thank taurusLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2011

My 13 year daughter and I have just returned to London after a wonderful 4 day stay in this very friendly hotel. The aspect of the hotel was perfect - about an hours drive to Pompeii, Herculaneum & Naples but worth it for the quiet after a long day sightseeing. Our comfortable, bright, sea view room overlooked the Bay of Naples and Mt Vesuvius. The hotel is an easy 10 minute walk to the old town, where we enjoyed shopping. My daughter and I felt quite safe wandering around Sorrento. All the hotel staff looked after us extremely well, and went out of their way to help us, from arranging sightseeing to allowing my daughter to choose something simple off the menu to suit her palate. The food was excellent. October is a great time to visit the major sites - not too crowded but lots of sunshine.

Room Tip: Go for the corner sea view room nearest the pool and overlooking the terrace- perfect in the Autumn
  • Stayed: October 2011, travelled with family
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9  Thank Kellie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2011

Such a delight to stay in such a fantastic hotel. Have just returned from a 10 night stay and enjoyed every minute. The staff were wonderful and friendly and always happy to help in any way they could. The hotel itself is bright, tastefully decorated and extremely relaxing. We loved the bathing platform and again the lovely chap who served us was great and very happy to chat and give us local info. The food was delicious with choices to suit both meat eaters and fish lovers! Always lots to choose from and the restaurant staff always a pleasure...puddings to die for!!! It is based perfectly if you don't mind a 10 minute walk into the centre of Sorrento although many took the bus which stops outside the hotel. Far enough from the hustle and bustle but close enough to the train station and marina for the trips to Capri, Positano etc. It is a place we most definately wish to return to. A big thankyou to all the staff at Grand Riviera for making our stay very special.

Room Tip: If you can push the boat out have a front sea-view room - stunning!! sunsets are beautiful and on waking the views are breathtaking.
  • Stayed: September 2011, travelled as a couple
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3  Thank 371MichelleM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

My Wife and I have just returned from a week in this hotel which was our second stay in just over a year. Both times we have stayed in a sea view room overlooking the Bay of Naples. The Hotel is well situated within about 5-10 minutes walk from the Town. It sits in a driveway away from the road and so is not noisy at all. The outside pool is cold but well maintained and in season has an attendant that issues towels, additional chairs and loungers as well as acting as lifeguard. Carrying on the swimming theme, a bathing platform is reached by a lift within the hotel and extends into the bay itself. The sea is reached by ladders on platforms and the main bathing area is served by loungers, chairs, tables and large umbrellas if required. An attendant is present within the hut that serves snacks, icecream and drinks within the hours. He is also very evident around to assist if required. He is an absolute star!. The Hotel itself is absolutely sparkling with marble floors and wonderful quiet sitting/reading lounge as well as a great bar with great staff and a bar manager who joins in on musical entertainment nights. The Resturant overlooks the bay and the food is well prepared, plentiful and for the half board guests has an adequate choice. The staff are totally professional, smart and great company whilst assisting with your every need. Reception is constantly resourced and CIRO who was our main 'frontman' was so kind and friendly. What he did not know did not seem worth knowing. We did when waking one morning discover ants within the floor/frame on the inside of our balcony. We reported it to Ciro prior to breakfast and on finishing and returning to our room found the hole plugged, and all trace of ants removed, never to be seen again. What fANTastic service! The many excoursions within the isle are good but beware the CAPRI BLUE TOUR full-day excursion costing over 80 euros each. It was certainly not the same as described in the brochure. It describes a small intimate tour of no more than 14 people maximum yet there were 20 which they put down to buying a bigger boat!. They state you will have beach free time to swim and snorkle. (10 minutes swim from the boat) "Light lunch" which cosisted of a cheese and tomato roll and platic cup of wine or water. (actually there were always small cans of beer, 'house wine' or water avaliable) You were then dumped in Capri for 3 hours and picked up for a return journey and a last swim (6 minutes this time) before back to port. Much of this ie a trip to Capri town could be done for about 30 euros return on the ferry and you can work out the rest of the mathmatics to see this was vastly overpriced. However, let nothing take you away from this superb hotel. It would not in my opinion suit children as there is nothing apart from the pool for them to do but for couples of any age who like a nice relaxing hotel then this is a definate one for you. Free WIFI is included throughout the hotel which is great for those who wish to stay in touch without costing a fortune. To all the Staff at the Hotel from Dave and Maggie Gibson in Room 201, we say a huge THANK YOU.

Room Tip: The sea view rooms look over the bay of naples and have a small balcony that has a small table and two chairs as well as deckchairs that can be erected. Some of the rooms have a flat roof in front of then although this does not really distract from the view.
  • Stayed: September 2011, travelled as a couple
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9  Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2011

We love this gorgeous hotel overlooking the Bay of Naples! It is a refined, sophisticated beautiful structure perched atop a cliff with the best views of the Mediterranean imaginable. The staff is warm and very friendly and helpful. There is parking available. The hotel is only a few blocks away from the lovely main piazza in Sorrento. The piazza is a great place to have dinner and shop at the hundreds of wonderful places in this very gorgeous and clean city. The front desk also will provide you with a bus ticket for a short ride to the port. At the port you can purchase tickets for ferry rides to Capri, Naples, Ischia and other nearby ports. This is truly my favorite hotel in the world. The staff upgraded us to a suite after they recognized that we stayed there twice before (once in 2003 and again in 2007). I would strongly suggest that if you would like to see the Amalfi Coast that a great home base is this lovely hotel.

The hotel has a great "beach" area (no real beaches in Sorrento, but they did a great job using piers for sunbathing directly on the Mediterranean with a protected and gorgeous swimming area with the cliffs in the background that is accessible via elevator.) There is also a lovely pool area and a great place for afternoon drinks on the terrace overlooking the Mediterranean. The hotel includes a wonderful continental breakfast each morning with the best orange juice I've ever tasted.

Room Tip: Ask for water view - most rooms have water views, direct water views are spectacular.
  • Stayed: August 2011, travelled as a couple
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9  Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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