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“Fantastic Hotel” 5 of 5 bubbles
Review of Hilton Sorrento Palace

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Hilton Sorrento Palace
Ranked #34 of 100 Hotels in Sorrento
Certificate of Excellence
Southend-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Hotel”
5 of 5 bubbles Reviewed 30 July 2012

We have just returned from 4 days at this hotel and we had an amazing stay! I was slightly worried after reading some of the reviews here, but there was really no need, this hotel exceeded our expectations! We stayed in a Kingsize seaview roomon the 5th floor, so the view of the Bay of Naples and Vesuvius was breathtaking and the reason we choose this hotel! The room itself was a good size, huge bed, very clean, with everything we needed, yes it could do with some updating to the decorating/tv/stand but it's not that bad and you're in Italy so who spends all their time in the room. Bathroom big, hairdryer, robes, slippers for use. Air-con is adjustible, but we even turned it off at night and stayed at a nice temperature. The swimming pools are fantastic and not overcrowed, towels provided. We ate at the pool bar/restaurant the first day, hotel prices but nice. Loved the iced lemon drinks! The breakfast is the best, so much choice and could sit on the terrace. Rossalia (lady at the omelette/crape/waffle station) is a credit to the hotel, so friendly and excellent omelettes and crapes! Fresh orange juicer was lovely. Ate far too much as all so delicious. The best we have had in Italy. Service of staff generally very good, helpful at all times. Check in smooth and complimentary room to change on arrival before our room was available at 2pm, and same on leaving so could freshen up. As for the location, I was expecting a very steep hill from the posts on here, but it is a gentle slope and plesant, easy walk into town, takes ten mins max. (Bit further to train station so we did use taxi's with the luggage) other than that we walked to and from hotel couple of times each day and night with ease - and I am pregnant!! good to walk off the gorgeous food and icecream! If you want the view, then don't be so lazy or go to England - very flat there! We didn't eat at the hotel at night as we like to explore the old town and find lovely restaurants in the small streets - thats what Italy is about, then some limon cello tasting in the cute shops and a gellato! We didn't opt for the wi-fi, but also a nice break - enjoy the holiday and italy! Those that expect this hotel to be more American with Ameican perks because it is a Hilton, should stay in America if that is what they are loking for, again you are in Italy! Those that have given low rating should try staying in a 3 star in Italy and then you will notice the difference! We were even given a farewell by the hotel manager upon leaving the hotel, he gave us his business card and said we could even contact him direct, it was a nice touch. I definately recommend this hotel, we had fantastic stay and perfect break for our babymoon! Thank you Hilton Sorrento Palace :o)

Room Tip: 4th/5th floor, Kingsize as minimum, Vesuivus side. We emailed the hotel before our arrival.
See more room tips
  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CKclairey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,919 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (616)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
London, United Kingdom
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 30 July 2012

Hilton Sorrento Palace is located on a nice cliff overlooking a gourgeous bay. For a short stay it is lovely, however we noticed the lack of service and friendliness from staff right upon check in. No smiles behind the reception, staff at the pool bar are very slow and food takes ages to come out no matter if its busy or not. Food does not come out at the same time and that was a dissapointment when coming with a family.
The rooms and furniture are really outdated and need to be renewed.
I do however want to mention the good service and food in the main restaurant, Giuseppe was amazing and he made our nights worthy! Good service from him, its a shame not all staff are as friendly and knowledgable like him.
Would like to stay here again as the location and surroundings are amazing, however service levels are poor and would not expect this from a Hilton.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank SunnyGlobe86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 July 2012

I am not quite sure why people are giving this hotel negative reviews. Yes, there may not be flat screen televisions in the rooms but I found the decor satisfying and everything was incredibly clean. Also the balconies where a huge plus and where perfect to walk outside late at night to gaze over to the bay of Naples.
I found all of the staff friendly and helpful, especially the waiter called Guiseppe at the bar who I made quite good friends with.
The only down sides I'd have to say are these:
Firstly, although the pool was magnificent, many rude people would take about 20 towels and
hog lots of loungers and not use any of them. I realise the hotel can not do much about this but I really put me off the pool area along with the overwhelming view of unattractive flesh.
Secondly, the rooms where not sound proof at all. On a few occasions I would be kept awake till
2am from drunk people coming back to their rooms making a load of racket. I would recommend
to not go to bed before 12 am. That way there will be less racket.
Other than that it was great. The breakfast variety was huge and the food at restaurant was the best I ate that holiday.
I would definitely recommend this hotel.

Room Tip: If you're willing to spend more, go for a room with a sea view.
See more room tips
  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 July 2012

We found this to be a lovely hotel which was made more like a five star by the attitude of the staff. From the pool staff, resturant manager to the lady who made pancakes ( and who knew all the children's names) it was v good. Drinks on the balcony of the Sorrento resturant are a must with view over Sorrento and Naples to Vesuvius .

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 July 2012

When I walked into the room I headed for the patio. The view of Vesuvius was breathtaking. I spent 12 days at the Sorrento Palace. Other than some misinformation from the front desk, my stay, too, was extraordinary. My room was large and very clean. The wait staff in both of the restaurants were alway courteous and very helpful. The Hilton is on a hill (thus the great views). The walk into town may be considered a challenge but, trust me, it can be done. If it wasn't for the hill, the hotel could be reached on foot from the train station.

  • Stayed November 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bargebottom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Sorrento Palace

Property: Hilton Sorrento Palace
Address: Via S. Antonio 13, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sorrento
#23 Family Hotel in Sorrento
#28 Luxury Hotel in Sorrento
#39 Romantic Hotel in Sorrento
Price range (per night): ₹ 11,927 - ₹ 23,783
Hotel Class:4 star — Hilton Sorrento Palace 4*
Number of rooms: 341
Official Description (provided by the hotel):
An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more   less 
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Also Known As:
Hilton Sorrento Palace Hotel Sorrento
Sorrento Palace
Sorrento Hilton

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