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“Classy hotel with great views, a landmark in Sorrento”

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Grand Hotel Excelsior Vittoria
Ranked #5 of 100 Hotels in Sorrento
Certificate of Excellence
Istanbul
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Classy hotel with great views, a landmark in Sorrento”
5 of 5 bubbles Reviewed 15 April 2012

We stayed in the hotel in April 2012, with our 4 year old son. The hotel is very well located in Sorrento, a few minutes from the town center and restaurants. It has beautifully designed gardens with lovely orange and lemon trees. Our son loved picking up oranges from the trees to have them as a juice for breakfast. The breakfast buffet is decent with limited choices from everything. It might get a bit boring after a couple days. However the breakfast room is stunning with painted ceilings, live piano music and a view overlooking to the sea from high above. The style of the hotel is old style more like a palace. We chose a very basic room, however it was a very sizable and comfortable room with a corridor at the entrance, a bathroom with a shower- tub- separate toilet area and two washbasins, and a sleeping area with two french windows, a big cabinet, tv, writing desk, two sofas etc. It had more space and amenities then many of the luxury rooms we stayed in other hotels. One thing the hotel must improve is the mattresses and the pillows. The mattress was not comfortable and the pillows were the hardest I ever had in a 5 star hotel. I asked for softer ones and they were horrible, as the filling separated the minute you put your head on. It rained 2 out of 3 days we were there so we could not use the pool or the little outdoor playground for kids. There is not much to do inside for kids, so definitely must have toys or books with you. I have mixed reviews about the staff. Even though there were a couple staff who were very friendly and fast, most of the staff seemed a bit bored of what they were doing, rather than trying to give you the warm italian hospitality. At breakfast we always had to stand up and get the attention of the waiter for more coffee (they are around but avoiding eye contact!) and I had to take my dirty plates and put them on a serving table to make room for a second plate from the buffet, every morning ! And the concierge! If you are thinking that you are going to a world class hotel with many visitors so the concierge will know exactly what to recommend you can't be more wrong. When I asked them what we could do, the just gave a map and circled the hotel and showed the main road where we can walk. (Which is pretty obvious thing to do!). No ideas for galleries, churches etc. Not even recommending the little tourist train that takes you around town, which by the way leaves next to the hotel entrance, which also would be number one on the list for recommendation for a family with a toddler! For restaurants the recommended a pizzeria nearby, -only one restaurant!- we insisted on more names, he insisted on that one, then finally gave a couple more names. We went to that pizzeria to see the what the fuss was about, (nothing special) and later in the day saw its owner in our hotel- which explains the insisting. So do your sightseeing and eating homework before you go!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ceynoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,152 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
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English first
New York, New York
Level Contributor
149 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

If you can find a grander, more centrally located resort hotel in Sorrento with a staff of professionals that are as friendly as they are responsive to every need, then go book it. For my money, this is the grandest resort hotel of them all in Sorrento — and the only hotel to have an elevator that can take you directly down to the dock where the boats leave for Capri and the island tours. The staff, particularly Corrado at the concierge desk and Silvestro at reception, are charming, friendly, and totally accommodating. When we arrived at the hotel, Corrado greeted us by name and escorted us to reception where were quickly checked in. The grounds of the hotel are large and include an incredible outdoor pool area, with surrounding outdoor lounge and dining areas. The orange and lemon groves are perfect for a quiet walk. There's even a children's playground and separate soccer and basketball areas for the kids. The guest rooms are large and richly appointed. The included breakfast every day is a gourmet feast. We took advantage of it every morning! You are within a two minute walk of just about every restaurant and shop you would ever want to go to in Sorrento. Finally, the views of the Bay of Naples, Mount Vesuvius, Capri and the other islands are breathtaking. We will come back to this hotel as soon as possible!

Room Tip: If you can get an upgrade to a deluxe sea-view room, go for it. It's worth it! The large outdo...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 26 April 2012
Dear Mr. Bob,

thank you very much for posting your very nice review on Tripadvisor.
We are very happy that you enjoyed your stay with us and in particular that you appreciated our staff and food especially the breakfast.

We are already looking forward to welcoming you back soon at the Grand Hotel Excelsior Vittoria in Sorrento

My warmest regards,

Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

Coming into the port of Sorrento the hotel cannot be missed :) It has to be one of the best views in the world as the hotel seems to be built out of the cliffs that tower over the crystal oceans below. We loved everything about this hotel from start to the end our stay. Beautiful gardens and pool, wonderful staff...I mean wonderful staff thank you Marco and Alessandro!!! The room was well thought out including controls to the electric shades located bedside (one of my favorite little things that made me wanna stay at this hotel forever) But really it's view from our room that made us extended our trip an extra two days it's breathtaking!!! We had a small balcony with table which we retreated to each night for wine and watching the sunset. The hotel's property has the best location it's right in the center of town but the actual hotel is set back from the busy street so you don't hear any noise. I love that they have their own elevator from the port and make sure to utilize it due to the fact the cabs cost $10 euro just to drive up the hill. You can't go wrong staying here and you won't be disappointed even if you do go out of budget like we did :)

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jenv916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 26 April 2012
Dear Sir,

thank you very much for your nice review.
We are very happy that you appreciated our hotel end in particularly the room and our services and staff.

We really hope to have the pleasure of welcoming you back soon!
My warmest regards
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Ireland
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

wow! This hotel was a holiday in itself. Along the driveway threw the beautiful gardens of orange trees awaits this magnificant house. Inside you are treated with first class service. The views are stunning. The decor is beautiful and traditional. Antique guest book adds to the charm and splendor of the hotel. The bedrooms are amazing, fantastic balconies. A lift down onto the marina. Central location. Breakfast in the ballroom is like a feast for kings. Dinner was amazing. Service was out of this world! A splurge but so memorable!

Room Tip: Request room with balcony on the corner. This faces sorrento and also the sea.
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  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank leanne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 4 April 2012
Dear Guest,

thank you very much for your lovely review on Tripadvisor.
We are very happy that you enjoyed your stay with us and that you liked our rooms and the dinner, as well as all other services.

We are already looking forward to welcoming you again at the Exvitt!

My best regards,


Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

An Amazing Fairytale Place

Had an unbelievable time in that hotel with my boyfriend in July 2011. Breathtaking view and extremely professional staff. Plenty of choices for the beach, private elevator excess to the marina. In the heart of everything. Highly recommend that amazing historical charmer!!!

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kristina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 4 April 2012
Dear Kristina,

thank you very much for your nice and positive review.

We are really happy that you enjoyed your stay with us and, what is most important to me as CEO, is your comment regarding the quality of our service and staff.

I'm really proud and happy to read that you loved your holiday and I'm already looking forward to welcoming you back at the Exvitt very soon!

My warmest regards,
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#4 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price range (per night): ₹ 30,581 - ₹ 1,03,907
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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