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All reviews gio ponti private beach sea view beautiful hotel bay of naples bottle of prosecco shuttle service min walk spectacular views hotel restaurant pastries the main square furniture terrace town vesuvius concierge
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Reviewed 28 August 2017 via mobile

The hotel, grounds and location are just great but felt that the service, food, facilities and finer touches were missing and need modernising. Access to the sea was a highlight. Fewer rules, more friendly people in more comfortable clothes would go down a treat.

Date of stay: July 2017
Trip type: Travelled with friends
4  Thank CarolinB22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HtlParcodeiPrincipi, Customer Care Team at Parco dei Principi, responded to this reviewResponded 7 September 2017

Dear Carolin,
Thank you for taking the time to write your review, your feedback is vitally important to us.
I am so sorry to read that our service standards did not meet your expectations.
We look forward to the opportunity to welcome you back and exceed your expectations.
Kind regards,
Giuliana De Angelis

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Reviewed 26 August 2017 via mobile

The staff were very rude.
They let you pay extra money for EVERYTHING. For example you take a triple room, the hotel say you have to pay more 20 euro per night for the second person and 90 euro per night for the third person (e.g. you take a triple room but they tell you that you paid for obe person, first time I see this at a hotel). Moreover, when I was at the breakfast after I paid for the second and third person, we order fried eggs they tell us the fried eggs not included in your breakfast and you have to pay extra 10 euro for each egg. Really disappointing from a 5 star hotel, I will not come back at this hotel. You feel that all the staff watch you doing all the time. If you dont pay extra for breakfast there is nothing to eat. My advice nit to come to this hotel even if it is the only place to sleep.

Date of stay: August 2017
Trip type: Travelled with family
5  Thank Rabie Jouman A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HtlParcodeiPrincipi, Customer Care Team at Parco dei Principi, responded to this reviewResponded 8 October 2017

Dear Rabie,
Thank you for taking the time to write your review.
We take our customers’ problems seriously and we have looked into the cause of the problem. We have now taken steps to ensure that such a misunderstanding does not occur in the future.
Your reservation through Booking.com was for a classic garden room that can accomadate max. 2 pax. On your arrival we informed you and we upgraded you in a Deluxe sea view room with a supplement per night but not for the 3rd person.
Regarding the breakfast, we proud ourselves in using, at our restaurant, only the freshest seasonal products on the market and checking your bill we noticed that you have never been charged for the 2nd or 3rd person but just for some extra you ordered during the breakfast service.
However we are looking forward to an opportunity to welcoming you again at our hotel and offer you a level of services that will exceed your expectations.
Best regards,
Giuliana De Angelis

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Reviewed 26 August 2017 via mobile

Not just any 5 star hotel....
We didn't realize how unique Parco Dei Principi was until Giovanni shared his passion and history of the hotel with us. We've stayed in Sorrento before and this holiday took us from NYC, Nice and Monte Carlo... to end with a 17 night stay in Sorrento, so we wanted something different that gave us access to the sea but flexibility with a pool, tranquility for which to recover from demanding careers, a place set away from the tourist chaos of Sorrento, good food to spoil us, a view of the sea and a uniquely memorable place ... not just your standard 5 star bricks and mortar hotel .... and Parco delivered in every way and more.

The under valued gem of this hotel is it's history. History that was shared with us by Giovanni who so generously gave of his time and allowed us to share in his passion for this Gio Ponti work of art. Every detail of this hotel is like no other... it's a creative masterpiece of craftsmanship brought to life as a specialist genre of its own. Yes, it speaks of Art Deco but it's more than that. The hand made circular ceramics on the facia of lifts and bar, to the multiplicity of tiles in each room (a thickness that is different than standard tiles), the colours, fabric, furniture design and more... it's like stepping into a different world.

Added to the architectural brilliance of Parco is a botanic garden with plant species from all over the world!!!! Driving from the gate to the hotel you are enveloped by a botanical paradise. Something to soothing the soul as you enjoy the bird chatter and soak up the Italian sunshine.

When we arrived Andonella made us feel so very welcomed and throughout our visit she assisted us to ensure our visit was fully appreciated.

Breakfast was included so every morning we enjoyed and expansive array of foods. And of course we were always treated by Antonio who made sure our coffee cup was never empty. Such an asset to the Parco team... his smile was infectious and manner extremely professional yet made us feel special!!

Our room was a special treat. We booked a deluxe sea view room. The 180 degree view took in the cliffs on the right, Mt Vesuvius and complete coast of Napoli, Ischia, and village of Sorrento to the left. There was a constant flurry of cruise ships, super yachts, fishing boats to keep us constantly entertained. It was immensely relaxing enjoying local cheese, meats, olives, tomatoes and vino from our post on the balcony. And the care to which Felicia took in ensuring our room was always cleaned to the highest standard was very so very appreciate. She even parked our shoes, all lined up like littles soldiers neatly against the wall. It was rather funny but very much appreciated.

And the tomatoes.... our second morning we meet Salvatore in the breakfast room. We asked about the cheery tomatoes because they were so sweet and delicious. He gathered up a small bowl and presented them to us to enjoy with our cheese and wine. He said they are grown special for the hotel.... what a generous thing for Salvatore to do and truly enjoyable experience.

While we were at Parco we took Giovanni's welcomed advice and toured Sorrento and Path of the Gods with Nino. In between we went to Capri, Positano, Ravello (highly recommended), Herculean (by train and very hot) and more. Ciro drove the shuttle bus which took us from Parco to the bus station (near train station) so we did not have to walk the 2 km to Sorrento. We are so grateful for his advice and guidance in which way to go to get to where we were going.

Staying at Parco Dei Principi was an exceptional experience in its self, but what really impressed us (extensive 5 class world travels) was the staff. Their attention to detail and exceptionally professional manner and generous gift of their time ensured we had a 5+ star experience and holiday. Our sincere thanks!!!!

There are only two comments that we can offer for improvement and that would be: 1)if the water pressure in the shower could be strengthened, and 2)there is a stone bench in the garden that we would have liked to sit on but couldn't because it needed cleaning. I saw the bench on the web and thought it would have been a nice place to enjoy the garden. In fact a few spots to sit in the garden would be lovely.
Warm regards, John and Barbara

Date of stay: August 2017
Trip type: Travelled as a couple
1  Thank Bee55666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HtlParcodeiPrincipi, Customer Care Team at Parco dei Principi, responded to this reviewResponded 27 August 2017

Dear John & Barbara,
Thank you for your excellent review and your kind comments regarding the levels of service recieved at Parco dei Principi Hotel.
I will ensure that these are passed on to all the staff, especially to our Head Concierge Mr Giovanni, it is always gratifying to receive such praise.
I look forward to welcoming you back for another memorable stay in the near future.
Warmest regards,
Giuliana De Angelis

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Reviewed 21 August 2017

there is nothing special about this hotel. The only thing that made it nice was the private beach and that can probably be found at any hotel in Sorrento. The staff was not all that helpful, the concierge was completely useless when I asked him about going to Capri. It had mediocre AC but that is expected in Europe. Overall it is an expensive hotel that is nothing special and you can probably find the same if not better elsewhere.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Shimmy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HtlParcodeiPrincipi, Customer Care Team at Parco dei Principi, responded to this reviewResponded 22 August 2017

Dear Shimmy,
The experiences you described are not characteristic of the level of service we provide and we apologize your stay was unsatisfactory. 
Please be assured that we would have been delighted to satisfy your expectations, if you had chosen to share your comments and doubts with us during your stay.
However we hope that you will have the chance to come back and enjoy your time with us in your next visit.
Regards,
Giuliana De Angelis

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Reviewed 20 August 2017

This resort is perfect for anyone who enjoys waking up to ocean front views. It's located on a hill, overlooking the Mediterranean, depending on your choice of rooms. The staff was top notch and attentive. We arrived to find a chilling bottle of wine in our hotel room after the staff was alerted that we were on our Honeymoon. The rooms were spacious; beds very comfortable. The hotel featured live music on several nights we were there. The hotel is also within walking distance of the city center but the hotel offers a free shuttle every half hour. We can't wait to go back!

Room tip: Be sure to request an ocean front room, if that is your preference.
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank kensmith818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HtlParcodeiPrincipi, Customer Care Team at Parco dei Principi, responded to this reviewResponded 22 August 2017

Dear Kensmith,
The staff and I appreciate the time you have taken to post your review, as we read every single one, and we are delighted that you had such a fantastic stay with us.
Thank you very much for your advice on our hotel and also for pointing out your satisfaction with regards to the rooms and especially the whole staff.
I hope you will be able to join us for a stay on your 1st anniversary trip to Sorrento.
With warm personal regards,
Giuliana De Angelis

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