I booked 4 nights in Amalfi and paid extra to get a good room. When we arrived the hotel had no record of the booking! They don't even have an agreement with AlphaRooms.
NOT THE HOTEL'S FAULT. They were lovely people and very patient. All responsibility lies with AlphaRooms.
We spent hours on the phone arguing with support, who were rude and flaky and totally unhelpful. Got us nowhere, and really ruined our first day of holiday. Eventually we paid for another hotel, and weeks later I'm still fighting AlphaRooms to get my money back.
Stay away from AlphaRooms, they are completely unprofessional.
- Free Wifi