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“Lovely hotel in good location”

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Hotel Sorolla Centro
Ranked #2 of 98 Hotels in Valencia
Certificate of Excellence
Level 2 Contributor
4 reviews
“Lovely hotel in good location”
Reviewed 28 May 2012 via mobile

This is a nice comfortable hotel in a good location. The only issue was that I constantly had to keep logging into the wifi, not only every time I returned to the hotel but also several times in an hour at times. Frustrating and made viber calls virtually impossible

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryLo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsorollacentro, Director General at Hotel Sorolla Centro, responded to this review, 29 May 2012
Dear Customers, we are glad to know that you liked our Hotel, as you could check our location is excellent “more central impossible”.
We pleased your comments about the Wi-Fi, it’s not normally to have incidents, you can check it in other comments made by other guests in TripAdvisor and there is no one about any incidents with our Wi-Fi.
I inform you that we checked our Wi-Fi system and it indicates that the line is working properly, sorry for the inconvenience we have caused during your stay but the truth is that the Wi-Fi line is working well, we haven’t got any complaint by other guests.
I would not say goodbye without thanking you for trusting in our Hotel, for your comments and for your time in comment our Hotel.
We hope to see you again soon in this your Hotel in Valencia.
Thank you very much.
Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
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Zagreb, Croatia
Level 5 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 May 2012

We stayed (3 of us) in this hotel for 4 nights and we were really satisfied with the hotel and the staff. The hotel has a perfect location in the city center, few minutes away from North Train Station. It is true that many fast trains arrive to Joaquin Sorolla Train station, but there is a shuttle bus free of charge between these 2 stations, which departs every 10 minutes, so this is not a problem. Also, it is close to the bus stop, so reaching Ciudad de las Artes y de las Ciencias is very easy, too.

The room and the bathroom were clean, our only „complaints“ were that the triple room should be little bit bigger (it wasn't easy to find place on the floor for 3 big suitcases in order not to have to jump over them while moving around the room), and that they should provide more electricity sockets (2 per each person in the room). These days every traveller has a cellular and the camera batteries which have to be charged every day. We had to unplug TV to have 3 sockets.
The beds are very very comfortable.
The wi-fi in the room was very fast and free of charge. The room was quiet, it didn't have great view, but we asked for the room that is not on the main street, so that was fine.

The breakfast has good food offer, cca 10 eur per day, little bit overpriced but it is like this in other hotels too, I think.

The staff on the reception was great. They helped us a lot, answering all of our questions, and we had at least couple of them each day :-). Octavio even spent few hours trying to find us a good non-tourist restaurant (all were either closed or fully booked that night). He asked us how to say „Thank you“ in Croatian, since we were their first guests from Croatia, which was cute, so I would say once more „Hvala“ to him this way.
Armando gave us lots of advices on restaurants, unfortunately we weren't able to check them (closed when we wanted to go there). The only one we checked was La Rosa at the beach, but we were not satisfied with the service there (we had table reservation, but we were standing there 45 minutes waiting). Paella de mariscos was very tastefull but they tried to charge us 20 eur more. After our complaint, they didn't even appologize. I know this is not Armando's fault, but maybe he should recommend some other restaurant, because our experience with La Rosa was very bad. At the same time, 2 more tables were also very unsatisfied.
But, all other advices from Armando were very useful.
Fernando also helped us every time we needed.

So all together, I would highly recommend this hotel.

Room Tip: The room on the courtyard side don't have nice view but are very quiet.
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pantaghana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsorollacentro, Director General at Hotel Sorolla Centro, responded to this review, 11 May 2012
Dear Customers, on behalf of all persons who are part of this great little Hotel Sorolla Centro familywelcomes your comments.
As you could see our Staff is young people but they are great professionals, they are the ones that get customers like you leave our Hotel with good memories. We are glad to know that you felt comfortable during your stay and our staff helped with everything you needed. Nobody better than you can evaluate our service and our facilities, quiet room, comfortable beds, fast and free WiFi and most importantly for us, cleaning inside and outside the room.
I convoyed to all the staff your comments as these help us to improve day by day with the sole aim of satisfying our customers.
I wouldn’t say goodbye without thanking you for trusting us and for giving your time to comment our Hotel.
We look forward to seeing you again in this your Hotel in Valencia.
Your sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level 6 Contributor
186 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 9 May 2012 via mobile

After taking in all the comments on Trip Adviser we booked Sorolla Centra and so glad we did. Just veer to the right pedestrian street from the north train station take the first right and you have arrived. We departed from the new station and walked back to Noed and took the free shuttle that runs every 10 mins so not sure why anyone would say its difficult. The guy on reception spoke excellent English and was very helpful with our many questions. We loved our room with its little balcony giving views to the action in the street below but also loved that when you closed the window any noise was minimal.

Yes the room is just big enough but well furnished and very comfortable. Everything was clean and the towels thick and fluffy. For those who commented about breakfast - there is a good range of foods to select from but there is also many cafes on the street if you want cheap!

We loved Valencia and had no trouble extending our accommodation for the same rate. A highly recommended hotel - great value for money.

Stayed May 2012, travelled as a couple
Helpful?
Thank Granny-Mae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsorollacentro, Director General at Hotel Sorolla Centro, responded to this review, 11 May 2012
Dear Customers, we are glad to know that after you read other guests comments by TripAdvisor you decided to stay in our Hotel and get to know us personally. Thank you very much for appreciating our “Location – clean – friendly”, we appreciate every comment you indicate.
As you could see all the Staff is young people and great professionals, they are the ones that get customers like you leave our Hotel with good memories. I convoyed to all the staff your comments as these help us to improve day by day with the sole aim of satisfying our customers.
I wouldn’t say goodbye without thanking you for trusting us and for giving your time to comment our Hotel.
Thank you very much for recommending our hotel trough TripAdvisor for future customers.
We look forward to seeing you again in this your Hotel in Valencia.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich
Level 4 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 April 2012

This is a nice clean 3 star hotel with disappointing breakfast.

We stayed 2 nights at Hotel Sorolla Centro in April 2012. As hotel website mentions they are very close to North Train Station. But, if you go to Valencia by RENFE AVE fast train then you arrive at the Joaquin Sorolla Station, not the North Train Station (Estacion Nord). Between the 2 train stations there are shuttle buses.

The location of the hotel is perfect for sightseeing; it is in center of Valencia, just few steps from most attractions.

The room and bathroom were very clean. There was free wi-fi in the room. The staff was friendly and helpful.

Unfortunately, we were very disappointed by the breakfast. There were not many choices. And the fried egg was like plastic and smelled like fish. We could not eat it.

I recommend this hotel but not the breakfast.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cehada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsorollacentro, Director General at Hotel Sorolla Centro, responded to this review, 30 April 2012
Dear guests:
As you can check on the comments left by previous guests in our Hotel’s TrypAdvisor page nobody before you had complaint about our Buffet Breakfast. Your degree of satisfaction can vary and we understand that, but we find it surprising your adjective “disappointing”. As a three star Hotel we are offering in our Buffet Breakfast a wide range of first quality products.
On the other hand, we are happy to know that you found perfect the Hotel’s location, its cleanliness, the friendliness and helpfulness of our Staff during your stay.
Regarding the Central Train Station, you could corroborate how close the Hotel is located from it, just 200 meters away, whereas just some months ago a new Station was built to receive the trains coming from Madrid and Barcelona (AVE (High Speed Train) and Euromed). It’s name is Joaquin Sorolla Station and is just 600 meters away from the Hotel.
To sum up, let me forward you on behalf of the Hotel Sorolla Staff our most sincere gratitude for your time.
Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 5 Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 April 2012

This is only a three star hotel, so don't expect a lobby, but the accommodations are very good and the personnel could not be more friendly. One caveat, the hotel information emphasizes the closeness to the North train station. This is true, however if you are using a fast train to or from Madrid or Barcelona you will arrive at another station one mile away from the North Station. The hotel is on a pedestrian area and you are close to everything in the center of the city. The wifi connection is very good. This is a very good value for your money.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jorge D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsorollacentro, Director General at Hotel Sorolla Centro, responded to this review, 25 April 2012
Dear guests, thanks for your comments, yes we are a 3 stairs Hotel and as well you say you can’t expect a large hall but with our excellent service we try to compensate it. We are glad to know that you liked the rooms and that the staff was very kind during your stay in Valencia. As you could see our free Wifi service works perfectly.
Regarding the Main Railway Station, as you could verify it’s just 200 meters from our Hotel, but for the High Speed Trains “Euromed & AVE”, going to Barcelona or Madrid, a few months ago in Valencia opened the new Joaquin Sorolla Station and this one is just 600 meters from the Hotel.
I conveyed to the Staff your comments because they are who, with their professionalism make that our guests leave our Hotel with good memories.
I would not say goodbye without thanking you for trusting us and for giving your time to comment our Hotel.
Best regards not only mine, also from all the Staff because the Hotel Sorolla Centro is like a great small Family.
We look forward to seeing you again in this your Hotel in Valencia.
Thank you very much.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sorolla Centro

Property: Hotel Sorolla Centro
Address: Calle Convento Santa Clara 5, 46002 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#3 Romantic Hotel in Valencia
#4 Family Hotel in Valencia
#6 Business Hotel in Valencia
Price range (per night): ₹ 6,202 - ₹ 9,168
Hotel Class:3 star — Hotel Sorolla Centro 3*
Number of rooms: 58
Official Description (provided by the hotel):
The Hotel Sorolla Centro is located in one of the most commercial pedestrian areas of Valencia, just 100 meters from the City Hall Square, perfect to visit walking all the attractions of the Historic center, being perfectly communicated by Bus and Metro to any point of interest in the city including the Airport.Rooms are comfortable and with a modern décor, being fully equipped including LCD TV with International channels, (FREE WiFi and Safe Box) and the most important, in perfect conditions and cleanliness.We remember you that booking directly through our official website where you’ll always get the BEST AVAILABLE RATE and 1 welcome free Bottle of wine in your room the check in day. ... more   less 
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Also Known As:
Sorolla Hotel Valencia

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