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Reviewed 4 weeks ago

Lovely Resort, very relaxing and everyone helpful and always smiling. The food was very good and different each mealtime. The courtesy bus was very good for getting out to the beaches and shopping. Would recommend.

Room Tip: The rooms were bigger than we were expecting and very light. The views from the room was great of the town in the distant and the sea.
  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Daydream670505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

We do really appreciate your time, writing these very nice comments about your stay with us at Imperial Park Resort.

We are very happy you enjoy a pleasant stay with us.

We hope welcome you back soon!

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

Great pools but the accomodation could do with updating , decor was dated .Food was ok but not a great choice drinks fantastic though Entertainment was cut back for the second half of our trip ,pool bar closed and entertainment team cut to two people .This was the start of Sept so winding down for the end of season I suspect.

Room Tip: If having a bed settee make it easy to pull out .Tea and coffee ,kettle etc in the room would have been nice.
  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Coco0762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

First of all we would like to thank you for selecting our Imperial Park Resort and for taking the time to share your feedback with us.

We do apologize for any inconvinience.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

stayed at resort from 22 sept till 6 oct hotel very nice and staff all very helpfull also cleaners sammy the barman is so great nothing to much trouble also maria in resturant manager always about if neaded we had a top floor room with fantastic vei ws and large balcony food not bad but could do with more choise all in all good holiday

Room Tip: best veiws block 2000
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank hilary k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for choosing us at Imperial Park Resort and sharing your experience with.

We are very pleased reading you have enjoyed your stay in Calpe.

Looking forward seeing you again around very soon!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Stayed at AR Imperial Park Hotel for a week in September, the complex itself was clean and room cleaned every day, but the one bedroom apartment we had was looking a little tired,cracks in the walls,floor tiles cracked,light fitting broken,floor tiles in the public area had been replaced but not grouted and were loose.
The food was ok but at times only warm,I noticed the chef doing the pancakes putting his hand on one half of the hot plate because the pancakes on one half were not cooking as quick as the other side.
The wine offered at meal times was passable, with a splash of tonic it was ok but I think it needs upgrading.
The wine is in coolers in the restaurant red,white,and rose you just help yourself the system is not a good one as some children as young as 11/12 were coming in through the fire doors and taking bottles of wine out.
The hotel is about 2.5 miles from the town but the hotel run a mini bus shuttle service that you have to book the previous day with the last bus back at 10pm.

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MaccaMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 8 October 2018

Dear Guest,

First of all we would like to thank you for selecting our Imperial Park Resort and for taking the time to share your feedback with us.

We are very happy as you enjoy your time with us, we are sorry if was not excellent in some point. We´ll share your comments with the whole Resort team.

We do apologize for any inconvinience.

We are looking forward to welcome you back soon!

Best regards,

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Reviewed 3 October 2018

At first it looked lovely. On entering the bungalow it smelt really ad of smoke. It was really basic odd lights broken draws. Safe didn't even have a lock you had to pay extra for that. Went to the restaurant for evening meal well school dinners are more appetising, and breakfast was the same. I could not believe they queued for nearly an hour to put towels on sun beds and if you don't take a towel they charge you twenty euros deposit per towel and one euro fifty to change it. It defiantly is not five star I would rate it one and that's only just.

Stayed: September 2018, travelled as a couple
1  Thank Juliegraham66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 8 October 2018

Dear Guest,

We would like to thank you for taking the time to comment on detail on your holiday with us at Imperial Park Resort.

We apologize if the service did not reach your expectations and you did not enyoy.

We really appreciate your opinion and will keep improving.

Sorry for any inconvinience!

We hope to have a new opportunity to welcome you back in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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