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Reviewed 8 October 2018

stayed at resort from 22 sept till 6 oct hotel very nice and staff all very helpfull also cleaners sammy the barman is so great nothing to much trouble also maria in resturant manager always about if neaded we had a top floor room with fantastic vei ws and large balcony food not bad but could do with more choise all in all good holiday

Room Tip: best veiws block 2000
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank hilary k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for choosing us at Imperial Park Resort and sharing your experience with.

We are very pleased reading you have enjoyed your stay in Calpe.

Looking forward seeing you again around very soon!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Stayed at AR Imperial Park Hotel for a week in September, the complex itself was clean and room cleaned every day, but the one bedroom apartment we had was looking a little tired,cracks in the walls,floor tiles cracked,light fitting broken,floor tiles in the public area had been replaced but not grouted and were loose.
The food was ok but at times only warm,I noticed the chef doing the pancakes putting his hand on one half of the hot plate because the pancakes on one half were not cooking as quick as the other side.
The wine offered at meal times was passable, with a splash of tonic it was ok but I think it needs upgrading.
The wine is in coolers in the restaurant red,white,and rose you just help yourself the system is not a good one as some children as young as 11/12 were coming in through the fire doors and taking bottles of wine out.
The hotel is about 2.5 miles from the town but the hotel run a mini bus shuttle service that you have to book the previous day with the last bus back at 10pm.

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MaccaMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 8 October 2018

Dear Guest,

First of all we would like to thank you for selecting our Imperial Park Resort and for taking the time to share your feedback with us.

We are very happy as you enjoy your time with us, we are sorry if was not excellent in some point. We´ll share your comments with the whole Resort team.

We do apologize for any inconvinience.

We are looking forward to welcome you back soon!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

At first it looked lovely. On entering the bungalow it smelt really ad of smoke. It was really basic odd lights broken draws. Safe didn't even have a lock you had to pay extra for that. Went to the restaurant for evening meal well school dinners are more appetising, and breakfast was the same. I could not believe they queued for nearly an hour to put towels on sun beds and if you don't take a towel they charge you twenty euros deposit per towel and one euro fifty to change it. It defiantly is not five star I would rate it one and that's only just.

Stayed: September 2018, travelled as a couple
1  Thank Juliegraham66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 8 October 2018

Dear Guest,

We would like to thank you for taking the time to comment on detail on your holiday with us at Imperial Park Resort.

We apologize if the service did not reach your expectations and you did not enyoy.

We really appreciate your opinion and will keep improving.

Sorry for any inconvinience!

We hope to have a new opportunity to welcome you back in the future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

3rd visit in the past 4 years.
No idea why this place gets some terrible reviews, the food was fantastic, the best it’s been in the 4 years.
We were happy to have been put in the same room we were in the last time we stayed here.
The view is very impressive, It’s lovely to sit and watch the ships in the night.
The entertainment is good, the shows by the AR entertainers are fantastic, night after night they put their heart and souls into the mini club for the children. we saw a dreamland show and I can’t remember what the other one was called. The White nights (pool parties) were brill for the kids as they always are. And they loved riding the bucking bronco on Wild west night.
Altogether another holiday to remember, nice to see that you have some of the original staff there from our very first visit. The older guy in the bar has always been very friendly over the years.
I’m very sure We will return as we love it here.

Stayed: August 2018, travelled with family
Thank Emma N Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 6 October 2018

Dear Guest,

Thank you very much for sharing your experience with us at AR Imperial Park Resort, We are delighted reading your comments, We will share them with our team.

We are very proud as is your theird visit with us in Calpe.

We are pleased that you and your family enjoyed your stay, our enterteinment team makes everything easier and happier.

We hope see you soon back!

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

We spent two weeks in this hotel,it is very nice but the complex is at the top of a very steep hill.The pool areas are very nice there are about seven pools on different levels,there are lots of stairs,the bungalows are very nice with a fridge and air con.but no kettle.There is one gift shop in the complex but no other shops near hand,a taxi to Calpe will cost about 10euros one way,it's about six miles,the food is just OK the breakfast is very nice,the entertainment is mostly quizzes and karaoke. The bungalows are over three levels again lots of stairs,lifts are few and far between.You can hire pool towels for 20 Euros p\p and if you want to change them it will cost 1.50euros.I think this complex is a great place for families.

Stayed: September 2018
Thank Margo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevinl7267, Director de Relaciones con Clientes at AR Imperial Park Spa Resort, responded to this reviewResponded 6 October 2018

Dear guest,

Thank you for sharing your experience with us at Imperial Park Resort.

We report to the taxi company your comments, hopping the will work to improve their facilities.

We really appreciate that you had a lovely time in our hotel.

We are happy to know that enjoy all our facilities as the spa.

We hope we will see you again soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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