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“it is what it says.....”

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San Francisco Apartments
Ranked #160 of 192 Hotels in Benidorm
derby
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“it is what it says.....”
Reviewed 4 May 2012

Ibooked with low cost hols as we are on an extremly tight budget, and we got what we payed for, the appartment was in a half residen half holiday makers, wich wasnt a problem. it was basic but lacked nothing. we were a party of 6. four adults and two kids. plenty of room comfy beds equipped kitchen. key collection was from another hotel wich was in walking distance and im disabled but managed. it was a clean comfy base for a exellent hol in benidorm. would we go back, well 7 months later the kids are still asking, as we got our passports late in ife we want to try different areas, otherwise we would defo go back, and will never say never, it was our first experience abroad and didnt let us down, we have since been other places and havnt changed our opion now we have something to compare it too. sec has well bin improved since previous reports, it wasnt five star but we didnt pay five star, very good value.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerbyBella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fincasarena, Manager at San Francisco Apartments, responded to this review, 15 December 2012
Dear client DerbyBella:

The first we want to say is thank you for your comments, we are happy to know you ejeoyed your holidays at our San Francisco apartments in Benidorm.

As an apartment rental company, we take care of the apartments maintenance, but common areas ans services in the building must be done by the building administrator, every time clients report to us a problem in common areas we ask to be repaired as soon as possible.


About key collection, we have our reception office at the bottom of the building (Fincas Arena), in our window we always leave a note with the name of clients and where to collect keys when we are closed, usually is a hotel in the same esperanto street.

Since this summer we offer a service of portable air conditioned in the apartments at an extra cost, for 2013 we are trying to get installed a service of internet access in the apartments (with extra cost), we hope it will be available before June 2013.

Fincas Arena staff thanks you for your comments and take note about your words to improve our communication to clients and offer new services.

Thanks a lot

Fincas Arena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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77 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
ireland
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 May 2012

Please dont go here you will be robbed.Robbed twice no forced entry,spare keys taken so funny enought lost deposit to rude untrustworthy staff who wanted 90 euros for new key to be cut,who do thet think they are kidding.This place is not safe,every hood on the streets must have a key for these apartments.Have my opinion was a inside job,please dont let these people con you like they did us.Place is disgusting, safe outside with washing machine which by the way the so called reception downstairs says is not covered if it is broken into.That on its own should tell you enough.Tour operators should be ashamed to have this place even mentioned.please once again dont go here.April 2012.

Room Tip: Go to a different place a lot more secure.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank patrickIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Benidorm hotels

Billingham, United Kingdom
Level 5 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 December 2011

we stayed in appts 20to 27 dec 11. note wasleft on agents window next to appts.to say where keys were.we knew name of hotel so didnt take long 10 mins each way main gate to apts was locked but a man let rest of our party wait inside till we got keys. appts basic but clean with plenty of towels.only downside was they were very cold at night only had one bar electric fire which we left on from t time onwards.other than that they were ok.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marycleveland65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fincasarena, Manager at San Francisco Apartments, responded to this review, 15 December 2012
Dear client Marycleveland65:

The first we want to say is thank you for your comments, we are happy to know you ejeoyed your holidays at our San Francisco apartments in Benidorm.

About key collection, we have our reception office at the bottom of the building (Fincas Arena), in our window we always leave a note with the name of clients and where to collect keys when we are closed, usually is a hotel reception in the same street, we always give that information to travel agencies but sometimes this info doesn´t arrive to clients. Everytime a client report to us this problems, we again contacto with travel agencies in order to try it do3esnt happen again to next client, but unfortunately, we don´t have any contact info with travel company clients till they arrive to Benidorm.

In any case we again take note about your words about keys pick up info.

By the way we wouls like to inform you that sSince this summer we offer a service of portable air conditioned in the apartments at an extra cost, and for 2013 we are trying to get installed a service of internet access in the apartments (with extra cost), we hope it will be available before June 2013.

Fincas Arena staff thanks you for your comments and take note about your words to improve our communication to clients and offer new services.

Thanks a lot

Fincas Arena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 September 2011

i just got back from staying here and the only problem we had was when we arrived there was no keys and i was not told where they were so rang the hot line and had to get a taxi to pick them up,it was only 5 min away in taxi,but if it wernt for us 2 other couples would have been sleeping outside as they had no phone numbers,we didnt have a cleaner pop in,and the staff that work below for the compony are very rude

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank becky323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fincasarena, Owner at San Francisco Apartments, responded to this review, 15 December 2012
Dear client becky323:

The first we want to say is thank you for your comments, we are happy to know you enjoyed your holidays at our San Francisco apartments in Benidorm.

We apologize if any of our staff has been rude, we are very sorry, as manager i am very involved aboout that and I will take note about this unexplicable behaviour with you, next time you come to benidorm if you choose our apartments please ask for me and I will be pleased to talk to you and we will have a service detail with you for the inconvenience.

About key collection, we have our reception office at the bottom of the building (Fincas Arena), in our window we always leave a note with the name of clients and where to collect keys when we are closed, usually is a hotel reception in the same street.

We always give that information to travel agencies but sometimes this info doesn´t arrive to clients. Everytime a client report to us this problems, we again contact with travel agencies in order to try it do3esnt happen again to next client, but unfortunately, we don´t have any contact info with travel company clients till they arrive to Benidorm.

We also have a mobile 24 hours phone number, so clients always can contact with our staff 24 hours a day.

In any case we again take note about your words about keys pick up info.

By the way we wouls like to inform you that sSince this summer we offer a service of portable air conditioned in the apartments at an extra cost, and for 2013 we are trying to get installed a service of internet access in the apartments (with extra cost), we hope it will be available before June 2013.

Fincas Arena staff thanks you for your comments and take note about your words to improve our communication to clients and offer new services.

Thanks a lot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
Level 6 Contributor
109 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 20 September 2011

would recommend these apartments but could do with a little tlc, 20e for the tv for aweek most channels in spanish, but you can change some to english,no main channels bbc itv etc,for self catering you have got 2 rings ,oven with grill ,microwave and toaster. there are no sun beds ,but a nice pool, mainly spanish in hotel and very secure,in a very good place to walk into the main nlghtlife right opposite cheap & cheerfull and route 66

Room Tip: if possible room c on any floor because there is no aircon at the hotel
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank palo1929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fincasarena, Manager at San Francisco Apartments, responded to this review, 12 December 2012
Dear client:

We want to thank you by your comments, we are happy that you enjoyed at our San Francisco apartments during your holidays.

Our staff always is involved about our guest have a nice time in our apartments.

Since 2010 we have renewed furniture, paint, lights, kitchen and curtains in San Francisco apartments.

Tv is on rental but since this summer 2012 there are some international channels available, about pool area, we are very sorry but for us is not possible to have sunbeds for clients, because is a common area shared with residents due to is a residential apartment block.

In 2013 we hope to get installed internet service in our apartments (service with extra cost)

Also since 2013 is possible to provide air conditioned service in the aparment with a portable machine (extra cost).

Thanks for your comments, this way you help us to improve our service

Fincas Arena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about San Francisco Apartments

Property: San Francisco Apartments
Address: Avenida Europa 23 | Fincas Arena, Corner with C/ Esperanto, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Beach Kitchenette Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#55 On the Beach Hotel in Benidorm
Price range (per night): ₹ 3,128 - ₹ 43,796
Hotel Class:2 star — San Francisco Apartments 2*
Number of rooms: 10
Official Description (provided by the hotel):
Self catering apartments in private residential building near the center and the Levante beach in Benidorm. Our rental office FINCAS ARENA is in the basement of the building Apartments for 4 to 6 people. Accommodation of 48 m² and 60 m² comfortable. It is 600 m from "Levante Beach", 80 m from the supermarket, 30 m from the station of "urban" buses, 50 km from the airport "Alicante - El Altet", 5 km from the golf course, 8 km "The Albir" and it is located in a lively neighborhood in the town. It has elevator, garden, terrace, iron, safe (for rent), electric heating, communal swimming pool (open all year unless breakdown), covered parking in the same building (subject to availability), TV (for rent), satellite (Languages: English), wifi ( for rent), safe (for rent). The kitchenette, electric, is equipped with refrigerator, microwave, oven, freezer, crockery / cutlery, cookware / kitchen, coffee maker, toaster and kettle. It features children's play area and tennis court, pool and grass around the pool. For handover of apartment keys outside normal office hours contact us before and we agreed with the customer. ... more   less 
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Also Known As:
San Francisco Apartments Hotel Benidorm
San Francisco Apartments Benidorm

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