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“Amazing hotel :-)”

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Magic Aqua Rock Gardens
Ranked #46 of 192 Hotels in Benidorm
Armagh, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Amazing hotel :-)”
Reviewed 31 July 2012

just home from this hotel with my partner and 3 kids aged 4,5,7. we had a brillant time, all incluisve is brillant, 6 big water slides, and 2 for the small kids, food was amazing loads to choice from and all your brand names of drink, i went for the cocktails so many to choose from. the roof top 'CHILL OUT' area for over 18 only (omg u have to go up to it on the top floor, sun beds bar etc please go and see this kids free zone AMAZING, ROOMS NOT READY UNTIL NEARLY 3 o'clock, so if u arrive b4 that u have to wait, this wasnt 2 bad we where given r all incl cards so we could use straight away a bit of a pain with 3 kids but the hotel made up for it, ROOMS small NO BALACNOY SO BE CAREFUL WITH KIDS AT THE WINDOWS.but cleaned every day and towels chanced daily, waiting on the lifts can be a nightmare but we took the stairs cause we where on the 5th floor so wasnt to bad. there is loads fro the kids with soft play area's, kids club during the day and then another kids club started at 9.30-23.45, big soft chairs for parents to sit outside to wait on kids, night disco starts at 8.30, at 9.30 kids shows but gr8 for parents aswell. they took photos at the show withe 2 owls, kids held 1 big owl and the they gave her the small owl to hold and took her picture, it was 10 euro per pic so in the end it cost 20 euro. so if u just want the 1 pc just make sure and say to them at the start of the kids holding the animals. bar staff work really hard,, they only have 1 pair of hands, people can get so impatient!!!! give them a break, only bad point was the spilt level of the pools, the big pool was at the bottom u had to go up 3 sets of steps to go to the slides and small pool, so if you have a pram just follow the wheelchair signs all the time and u shouldnt have a problem, up by the slide and wee pool doesnt open untill 11 people queue to get the best sun beds, the pool area in the late afternoon goes in the shade which was quite cool, there is a big hotel right where the sun passes with blocks the pool,the beach is just down the hill(hill not to bad) if u have a pram maybe a bit tough to push it up the hill in the heat, but we found we didnt have to leave the hotel much as we had everything we needed in the hotel, over all had an AMAZNG holiday the chil out area made it for me!!!!!!!!!!!!!!!!! ENJOY

  • Stayed July 2012, travelled with family
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Helpful?
5 Thank Bronwyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 4 August 2012
Dear bronwyn d,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

We are pleased that you enjoyed your family holiday; we know how important it is for parents that there is plenty to occupy the children and we are pleased to read that you were also able to chill out on the roof top terrace.

The official time (as governed by the Valencian Tourist Board) for entering hotel rooms is 16:00 however we understand that guests are anxious to settle in as soon as possible especially when travelling with young children. We endeavour to have rooms available as soon as possible after guest’s arrival.
As there are several ways of getting around the hotel we are constantly looking at ways to improve signage and of this reason we have the wheelchair routes which of course are also helpful for families with young children.

We thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
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Traveller tips help you choose the right room.   Room tips (362)
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English first
Leeds, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2012

Stayed here from 3rd july to 10th had a great week Stayed here with our grandson age 8 and friends daughter age 9, kids loved the hotel the pools and the slides. The entertainment staff were brill with kids would take them away for hour in afternoon for there lunch but made sure they had fruit aswell not just junk food. The food was good always something to eat on menu. The rooms very big and cleaned every day air con in all rooms plus a fridge and kettle two big double beds. Been in a few hotels in Benidorm and this has been best The only downside is hill but it keeps you fit!. Kids loved crazy mike and team and hoping to go back next year with few more of us , well worth money we payed only booked two week before we went. Thanks to all staff for making it a great holiday.

Room Tip: Any room is good one
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank angie2120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 4 August 2012
Dear angie2120,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review, we are pleased that you enjoyed your stay with us and that while the children were eating with the entertainers you were able to relax knowing that they would have a healthy diet.

Once again we thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you again next year
Regards
The Management Team Magic Aqua Rock Gardens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
midlands
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 July 2012

My husband, myself and our two daughters (ages 11 & 13) stayed at the hotel for 10 days May/June and from day one it was excellent! Food was amazing, always a variety of different dishes every meal time. Rooms,hotel and pool areas were spotlessly cleaned on a daily basis. Staff ready to help and always with a smile. Entertainment at night was fantastic in either bar although we loved the fun and games that CRAZY MIKE got the holiday makers involved in. The free shuttle bus to other Magic hotels is a fantastic idea and found the cleanliness and food to the same high standard as Aqua Rock (still prefer Aqua Rock though). Cardiac hill is abit of a climb but it burnt off some of the calories from over indulging in the restaurant, so not really a bad aspect. this was our first visit to Benidorm and as a family holiday it was fantastic, returning again end of August and cant wait!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
7 Thank MidlandsDippydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 26 July 2012
Dear MidlandsDippydee,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased that you enjoyed you stay with us and were able to take advantage of our “Choose One Enjoy All” and visited other establishments in the chain.

Thank you for your comments regarding the staff and we are pleased that you enjoyed the entertainment and in particular with Crazy Mike.

We appreciate you taking the time to write your review and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you and your family again at the end of August

Regards
The Management Team Magic Aqua Rock Gardens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 July 2012

After getting up cardiac hill and up what seemed loadsa steps we got in the rickety shakey glass lifts to our room and we was pleasantly suprised very clean and modern but no balcony and a great tv that we could only get cnn news or bbc news. The food was just ok and all inclusive but we wasnt told we could upgrade to a platinum card for the real lagers smirnoff and bells whiskey etc
The pool area was very packed and intimate you are in rows like sardines and very limited time in the sun.
The entertainment room was very damp smelling and unpleasant to be in . The entertainment was dull also.
Overall loved benidorm but wouldnt stay here again the only plus side is the burger king at the bottom of the hill .

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank kell206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 26 July 2012
Dear Kel206,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us. We are sorry to hear that your stay with us did not reach your expectations.

Food is such a difficult subject on which to comment, as in many cases this is purely down to personal taste. We receive a lot of positive feed back, from guests both in person and through quality surveys. We are sorry however that you personally were disappointed.

For summer 2012 Magic Costa Blanca as a courtesy is upgrading all guests to Gold Cards international brands, rather than local brands of spirits.

This summer we have opened a roof top chill out sun terrace with a jacuzzi, for adults.

Entertainment is international catering for many different nationalities and different ages although in the summer months guests are predominantly families. Apart from the Safari Bar where the main entertainment takes place, there is also entertainment usually in English in the Mogambo Bar.

We appreciate you taking the time to write your review and welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2012

My second trip 2 magic rock gardens was even better than my 1st which i thought couldnt get any better.the hotel was clean, with great facilities. The staff were very friendly & nothing was too much trouble. The entertainment team made our holiday enjoyable & memorable, my daughter loved the kids club & activities with crazy mike, niek, peter & the rest. Cant wait to go again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harrisknights8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Public Relations Manager at Magic Aqua Rock Gardens, responded to this review, 4 August 2012
Dear Harrisknights8,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased that you enjoyed your 2nd visit to the Magic Aqua Rock Gardens.

We appreciate you taking the time to write your review and in particular your comments regarding our staff, as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you on your next visit
Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Magic Aqua Rock Gardens

Property: Magic Aqua Rock Gardens
Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Benidorm
#39 Romantic Hotel in Benidorm
#39 Family Hotel in Benidorm
Price range (per night): ₹ 7,344 - ₹ 29,908
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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