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“Another good stay.”

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Magic Cristal Park Hotel
Ranked #62 of 192 Hotels in Benidorm
Canterbury, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Another good stay.”
Reviewed 31 October 2011

I returned here for a week's holiday in October 2011. I have stayed here a couple of times a year over the past few years and never been disappointed.

The reception staff were always very happy to help and quick to deal with any minor problems - my electronic key kept failing when I tried to get in to my room, the wonders of new technology!

Food was of a good standard, with great choice, enhanced further by the ability to go to the other hotels in the group for meals- I found the snack bar at the Magic Rock particularly good as it meant I could have a nice cooked breakfast around 12.00 when I was awake enough to enjoy it!

Entertainment in the Magic Cafe was, as always, excellent with a good evening of laughter, music, karaoke, children's activities and a quiz provided by "Him and Her" 6 nights a week. The bar staff in all the hotel bars were good, with the Magic Cafe staff providing great service with a smile.

My only "worry" was the lack of visible security on returning to the hotel late at night- although I know there are cameras watching the entrance to the hotel, in the past the door has been locked and you had to buzz for entry and show your room key to the security guard.

Overall a great holiday again. Thank you.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kentkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, 1 November 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (371)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Llanelli, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 October 2011

well been here 3 times this year and i still can not fault it the staff are great they are very helpfull at all times day or night .the magic cafe is great fun and when the benidorm bunny comes out its graet for the children and the adults i hope he enjoyed his carrot sorry we dident come and say goodby nige done his back in

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delyth4766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, 3 November 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level 5 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 October 2011

just got back and had a great week thefood is really good and varied with a big choice well cooked and hot .all of the staff are really nice and very friendly thanks to maximo ,olga and the entertainment staff for lots of fun and the restaurant , bar,reception and cleaning staff for all your hard work and help.the rooms are a fair size plenty big enough for 3 adults and the beds comfy.we met some fun people thanks kev ,tex ,tyrone and their lovely ladies and all the durham crowd for a fun holiday.STEVE (brad pitt) JENNIE AND MAX from margate.

Room Tip: ask for a balcony
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seasidesteve1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, 31 October 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bangor n.i.
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 25 October 2011

The hotels location is at the edge of the old town. This said not having been in Benidorm before we felt that the new town would have been better as there appeared to be more entertainment in this area, If you wanted to get there a taxi was needed. Quite noisy as a school is opposite and you are on a main road. The rooms are average although kept clean by the maids. Food is edible and if you like pork you are on a winner. The pool area is on the roof ( that was a first ) although enclosed and was told it was freezing, didnt try it out. All inclusive but branded drinks and water had to be paid for unless you had a gold card ?. Two tier all inclusive dont agree with.
The entertainment in the Magic cafe was very good with him&her, both good singers. Would I stay here again "No".Reasons being Location,food,cheap all inclusive which made you feel like a second class citizen.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maxflyBangorN_i_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, 31 October 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mackem abroad
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 October 2011

This hotel is in a good location, on the outskirts of the old town. A 5 minute walk downhill will take you to the beach. Lots of shops, restaurants and bars in this area. Hotel was on a main road, opposite a school, so it did get a bit noisy aqt times. For AI the food is excellent, with plenty of choice. The catering staff obviously take pride in the food they serve and should be complemented. The restaurant, bar staff and housekeeping staff are a credit to the hotel and work extremely hard. The rooms are dated however they are extremely clean, so no complaints there.
For me the main negative point was the check in. There were approx 20 people checking in with 2 staff members manning the desk, so it took a while. After a long journey it doesn't exactly get your holiday of to a flying start. In my opinion they could have cut down on the wait time by taking passports, processing them later and handing them back to guests the next day. Having extra staff manning the desk at busy times would also have been sensible. One middle aged lady on the desk looked particularly miserable and was very abrupt, not the welcome that you would expect and this is probably the only member of staff that I came across that was anything other than plesant and helpful.
The lifts are part of the "charm" of the Crystal Park and you soon get used to the best way to utilise them.
There have been some unfair comments about some of the Spanish guests being rude. You need to remember they do things differently. I came accross some lovely well mannered Spanish guests. I probably encountered more rude, loud and ill mannered Brits during my stay.
The Bar staff never stopped and were always polite. The local wine, beer, cocktails and spirits were on the whole very good for AI, much better quality and choice than most AI hotels. Trevor and Christina were particulary helpful.
The entertainment for me was a big let down. I appreciate its difficult to cater for all ages, nationalities etc. but Him and Her were very dated. Him had a reasonable voice, but her trully grated on and sounds like she smokes 70 cigarettes a day.
I would certainly recommend the Crystal Park to others, and I will definitely be returning, So a big thank you to all the staff for making it such a great holiday.

Room Tip: Ask for a room with a balcony on the 6th floor...absolutely massive balconys.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelfan61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, 31 October 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Magic Cristal Park Hotel

Property: Magic Cristal Park Hotel
Address: c/ Ruzafa, 14, 03501 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#44 Family Hotel in Benidorm
#44 Romantic Hotel in Benidorm
Price range (per night): ₹ 5,150 - ₹ 17,187
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Official Description (provided by the hotel):
Located in the heart of Benidorm, facing the park L'Aiguera and close to all amenities: shops, restaurants, entertainment, etc ... and just 500 meters from the famous Levante Beach. Magic Cristal Park, magical holidays in the heart of the Capital of Tourism and near all services ... more   less 
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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