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Reviews (8,051)
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All reviewsswim up barocas poolpool areatv serieshalf boardfamily roombar staffsuperior roommain poolplenty of choiceindoor marketlarge poolbed and breakfastgreat poolkids clubevery nightgreat holiday
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Reviewed 6 April 2018

My husband and I stayed at this fantastic hotel for 6 nights over Easter and we had an amazing time. I do not understand the bad reviews of this hotel as I found it to be spotlessly clean, great rooms and pools, breakfast was extensive and perfectly located for the strip and beach. I cannot comment on the entertainment as we didn't go to any of the shows but I loved the hotel itself.

We would like to give a special mention to the manager David, who kindly provided a special treat in our room upon arrival and as we were quite high up on the 13th floor, he ensured that we moved to a lower apartment without any stress at all. He was extremely helpful and couldn't do enough for us.

The only slight negative I would mention is the swimming pool can be particularly cold at this time of year so it might have been nice to have it heated.

There is so much to do in and around the hotel and I would particularly recommend a walk along Levante Beach to the Old Town to watch the sunset and have a bite to eat. Beautiful.

I would happily come back again.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Sally-Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by Melia, responded to this reviewResponded 6 April 2018

Dear Sally-Ann C, thanks so much on behalf all staff at Sol Pelícanos Ocas!! We are so glad your 6 nights break over Easter were so fantastic! Not just me, who I appreciate so much your words, every single member of our staff will fell so rewarded for the job done after reading your review. And the best part is to know that you'll come back!! Till that day, we send to you our kindest regards. David Castro.

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Reviewed 5 April 2018

Good value food excellent. Position excellent. Would have preferred better quality toiletries. And perhaps tea making facilities. Bit nosiy over restaurant at the Ocas because of the aircon. Would go again

Room Tip: Bit noisy if over the restaurant because of a aircon
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank carol w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by Melia, responded to this reviewResponded 6 April 2018

Hi carol w, thanks for leaving us a feedback of your stay among us. We see in your lines that you were mostly satisfied, overall with our food selection and central location, which we really appreciate!! We also thank you for pointing what you liked less, every criticism is a chance to improve. We hope to see you back someday. Best regards. David Castro.

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Reviewed 5 April 2018

Just returned today from a 4 night break to the Sol Pelicanos but originally booked the Sol Pelicanos Ocas. On check in I knew that the Ocas were family rooms with no balcony but a window. That was ok but felt the room would be warm with air con not working until May only heating. I then asked if I could pay extra for a room in the Pelicanos with a balcony, £80 later got a room in the Pelicanos with a balcony!!!
I was given room 1324 on the 13th floor. The room was fairly spacious with plenty hanging space and 3 small drawers. The room was overlooking the pool but did get very noisy at night and into the early hours, even on the 13th floor.
During the 4 nights i was there the beds were made and clean towels everyday but that was it. The floor was not swept once and the dressing table and mirrored wardrobes were not wiped clean once.
I was half board, breakfast was the best meal, evening meal was not my choice and I found it quite poor and if you are a party of 2 don't sit on a 4 table or a party of three don't sit at a rectangular 4 table (slightly bigger) sit at a square table set for 3/4 other wise you will be signaled at to move!! Went in the restaurant at 8.45 last night as it closed at 9.30 nothing was being replenished so get in early.
Maybe the hotel need to think about putting the air con on earlier if the weather is warm. You also need to be aware that the Ocas is not in the Pelicanos. The Ocas has its own restaurant and pool area also the family rooms with the window overlook the side of the indoor market and refuse bins etc!!

Room Tip: Do not stay in the Ocas family rooms
  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank curly16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by Melia, responded to this reviewResponded 6 April 2018

Hi curly16, first of all, thank you for leaving us your feedback of your stay with us. It is really important to us to know the feelings of our guests, due to see which services can we improve. We are so sorry the cleanliness in the room were not as expected, normally the cleanliness is one of our strong points of service, so we apologize for it. When you are in our facilities, no matter which building you stay, you can use all facilities from both hotels: restaurants, terraces, bars, pools... We deeply regret you did not fully enjoy your stay, but we would like to have you back someday, and try to make you feel like the majority of our guests, who go home satisfied. Till then, best regards. David Castro.

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Reviewed 5 April 2018 via mobile

Check in staff very friendly
Hotel very fresh and clean
Hotel room was nice no faults or problems bed really comfy bathroom plenty of room and shower very good
Hotel pools are fantastic
Great place great price

Stayed: April 2018, travelled with friends
Thank tomtom700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by Melia, responded to this reviewResponded 6 April 2018

Dear tomtom700, thanks for your comments and feedback!! We are so glad you had a great weekend break among us, and also your nice words about our staff, cleanliness, room and pools, these are great news!! We would like to see you back in another occasion. Kind regards. David Castro.

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Reviewed 5 April 2018 via mobile

Good location pretty handy to get to anywhere.
Couple of good pubs next door for the live sports.
Pool is ok though only March and was still busy, definitely wouldn't want to here June July August time.

Drink is expensive at the pool compared with anywhere else.

Has a good breakfast and can't really fault anything.
Pretty noisy front facing rooms but to be expected where it's situated.

Could definitely stay in a lot worse places.
Would I stay there again, yes.

Stayed: March 2018, travelled as a couple
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by Melia, responded to this reviewResponded 6 April 2018

Hello Brian M, thank you for sharing your experience in our hotel with other travelers as it help them to know a bit more about our hotel and our services! We are glad to know that overall you had a nice stay and that would like to come back! We also apologize about the noise on front rooms from the street, we hope that the new police station helps us a bit. Thank you so much for your feedback!! Hoping to see you soon! Regards. David Castro.

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