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TOTEM Madrid
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Reviews (219)
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All reviewstotem hotelboutique hoteldesigner shoppingbarrio salamancatree lined streetgreat hotel and staffsmall sofano tea and coffee making facilitiesexterior roomgreat neighborhoodbuen retiro parkhotel staymarble bathroomcomfortable bedminutes from the airportcalle serranothe main tourist
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46 - 51 of 219 reviews
Reviewed 23 June 2017

We stayed close to a week in Madrid at this hotel recently. Our experience there was superb at many levels. The location is ideal at the heart of Salamanca, an affluent Madrid area famous for shopping, cafe's and restaurants. The staff were very helpful and attentive ( special mention to Beatrice).
The room was somewhat small ,a European rather than North American style,
The breakfast was fine overall though the selection was relatively limited.
Overall, we enjoyed our time at Totem and look forward to stay there next time we are in Madrid.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Maj189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTotem, Director General at TOTEM Madrid, responded to this reviewResponded 19 July 2017

Dear Maj189,
I would like to thank you for having taken the time to share your feedback about your experience with us.
I am very proud to read your kind words about our staff, and I will make sure to pass on your compliments to them.
With regard to the room size, the hotel has different room categories, varying in size and adapting to each of our guests’ needs. In addition, due to the fact that the hotel is a historical building, room size is probably different from American standards, which tend to be larger in size due to newer infrastructures. However, I perfectly understand that you may have preferred a larger room. Do not hesitate to contact us directly next time you plan to visit Madrid, in order to assign you the most appropriate room according to your requirements and needs.
Concerning our breakfast offer, we have been carefuly working on the proposed formula over several weeks, in order to provide the perfect breakfast offer corresponding to our client’s requirements. Nonetheless, we believe that guests’ feedback is one of the most important tools for improvement, and we would be more than pleased to receive any suggestion that you think could improve our offer.
We hope to welcome you soon again at TÓTEM Madrid.

Kind regards,

Manuel Andreu,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017 via mobile

This hotel was located in the very stylish Salamanca neighborhood on a beautiful tree lined street. The great location was better than I expected it was quiet, clean, very safe feeling yet also walking distance
To real amazing restaurants and cafes all within walking distance(also walkable to the incredible Retiro parc). The hotel itself upon entering was very sleek stylish and the staff was incredibly friendly and pleasant. They kindly held our bags since we arrived early for check in which gave us a great opportunity to explore the neighborhood. The hotels beautiful wooden stairs are a must to walk
Up or down they feel like your in someone's private townhouse
And not a hotel. The room was impeccably clean with really cool modern decor great bathrooms with the best shower pressure which usually is a problem
When traveling...not in this place. The beds and sheets were so comfortable great to fight off jet lag, strong Wifi which is huge for getting things done. The air conditioner I felt could
Have been colder in our room The gym was great stocked with fresh towels and apples perfect for a quick
Workout. The restaurant in the hotel was also great for breakfast with a very delicious and diverse menu and incredibly friendly service! We loved the hotel Totem and will definitely return and recommend anyone to stay!

Stayed: June 2017, travelled as a couple
Thank 212furhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTotem, Director General at TOTEM Madrid, responded to this reviewResponded 23 June 2017

Dear 212furhan,
Thank you very much for all these gratifying words about our Hotel services, staff and location.
I personally cannot be happier than knowing you fully enjoyed your stay with us, as well as the quality of our service and all our facilities.

As you perfectly noticed, our number one priority is guest comfort and ease and this is why we opted for high-quality products and materials in the hotel common facilities and all the rooms area.

I am also glad you appreciated our à la carte Breakfast offer, on which we carefully worked in.

We would be pleased to welcome you again at TÓTEM Madrid if you plan to visit the city in the future.

Kind regards,

Manuel Andreu,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017

Excelent service and quality in all senses and great location. Anyone should come and try this great hotel. Also great breakfast and great Menu.
Concierge is also very good and very helpful..
hotel is very clean and nice.

Room Tip: Get the Suite!
Stayed: June 2017, travelled with family
Review collected in partnership with this hotel
Thank danielrU2823MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTotem, Director General at TOTEM Madrid, responded to this reviewResponded 23 June 2017

Dear danielrU2823MB,
I would like to thank you for sharing such lovely words about our hotel service and staff. I am proud to read that our personalized service and the attention given by our staff contributed to making your stay a pleasant experience in Madrid.

I also thank you for mentioning the quality of our innovative à la carte Breakfast offer. We are aware breakfast is the most important moment to kick off the day, and this is why we want all our guests to make the most of this moment.

We would be delighted to welcome you again the next time you visit Madrid.

Warm regards,

Manuel Andreu,
Hotel Manager.

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Reviewed 16 June 2017

We really enjoyed our stay here. Comfortable, quiet hotel with a small bar area and bright breakfast area. It really felt like an oasis away from the hassle and basel of Madrid and still only a short walk to the centre. Close to Serrano metro station and many good restaurants close by.

Room Tip: Our room was on the 5th floor which meant we only had a skylight for a window. Not a problem for us as we were out most of the day. Ask for a room on lower floors if this would be an issue for you.
Stayed: June 2017, travelled with friends
Review collected in partnership with this hotel
Thank Katerina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTotem, Director General at TOTEM Madrid, responded to this reviewResponded 23 June 2017


Dear Katerina C,
Thank you for sharing your experience at TÓTEM Madrid with us. We are really glad to know you enjoyed the cosiness of our common areas, created with a unique atmosphere where comfort meets quality and design.

The hotel is located in the residential upper scale neighbourhood of Salamanca, which is one of the most requested areas for visitors seeking for a variety of luxury boutiques and trendy restaurants in a quiet, secure and relaxed environment.
Furthermore, as you mention in your review, the hotel is only a few steps away from the most visited places of the capital city and the nearest subway station is only two minutes away by foot.

We would be more than happy to welcome you again at TÓTEM Madrid.

Kind regards,

Manuel Andreu,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017 via mobile

We stayed here for 4 nights in early June and cannot praise this hotel enough! First of all, it looks cool and has a great relaxed atmosphere. The staff are friendly and helpful. Our room was a decent size for a European city and the bathroom was generous in size with a great shower. The beds were really comfortable and they even had a small sofa in the room(we had booked a standard room). The bar has a good vibe, there was a DJ when we arrived on the Saturday night and we enjoyed chilling out there. We did not hear any noise from the bar in our room. Unfortunately we did not eat in the hotel. Our room was spotless and cleaned daily with complimentary bottled water, great toiletries etc. The wifi was decent and free. The fitness room while small was ideal for a city break.
This hotels location was great, near all of the luxury boutiques and within easy reach of some lovely neighbourhood restaurants. It was an easy walk to most attractions and we did not use public transport at any stage! We even walked out to the Real Madrid stadium from here which took about 40 mins at a reasonable pace.
I cannot recommend this hotel, or indeed Madrid for a city break,highly enough.

Stayed: June 2017, travelled as a couple
Thank Eimear O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTotem, Director General at TOTEM Madrid, responded to this reviewResponded 23 June 2017

Dear Eimear O,
I would like to thank you for your pleasant feedback about our Hotel services and staff. Our hospitality concept is mainly focused on comfort and guest’s ease, and we are glad you noticed the effort we put in choosing high-quality products, room facilities and furnishings.

We are also happy to see you enjoyed the exclusive atmosphere we strive to spread throughout the hotel, and specially in the Cocktail Bar area thanks to our talented Barman Fran Camino and our DJ Twinyi.

As you mentioned, the hotel’s location in the district of Salamanca is perfect for those looking for a trendy area surrounded by chic boutiques and various gastronomic options. A few steps away from the most important spots to visit in Madrid, the subway station is also at only 2 minutes away from the hotel.

I would like to express my gratitude again for your lovely words about our hotel and for recommending it.

It would be a real pleasure to welcome you again at TÓTEM Madrid, and maybe this time you would have the opportunity to try our Restaurant.

Warm regards,

Manuel Andreu,
Hotel Manager.

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