The location is great and some of the staff tried to be very helpful. Overall though this was the one "dud" of our trip. Issues began the first night we arrived when we were told the double bed we'd requested (and been told was available) wasn't actually available. They told us they'd take care of it the next day though, so we didn't mind too much. Then the sink plug in the bathroom got stuck so the sink wouldn't drain, and no one working that evening knew how to fix it. So we got to wash our hands, brush our teeth, etc., in the shower -- you never appreciate how helpful a sink is until you don't have one.
The breakfast looked very good the next morning, but wasn't. Eggs were cold, pastries appeared to be pre-packaged, dry, and sickly sweet -- very different from what we were used to with spanish baked goods. The hot water for tea was luke warm at best. They played loud pop music incessantly, though I can't complain much since I never asked them to turn it off. We stayed four nights and were dreading breakfast by the third morning.
The bed situation was "resolved" the next day by them pushing our two single beds together. In my initial contact email I had specifically asked not to have this, so I was a bit surprised. The gentleman at the front desk who I spoke to told me that this was the only solution as they didn't have any other rooms in our size with a double bed. He didn't seem to understand that the fact that they had promised me something different was a problem. He also pointed out that we couldn't tell the difference, which I found somewhat insulting since obviously we did feel the difference, falling into the crack between the two beds. He did not offer any discount or other compensation.
One final note: the hotel owners seem to have an almost neurotic need to put their hotel logo on *everything* in the hotel... the shower door, towels, toiletries, hairdrier... you name it.
The hotel has some character and a great location, but I would not return.
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- Also Known As:
- Meninas Hotel Madrid