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1 - 6 of 837 reviews
Reviewed 28 October 2019 via mobile

We stayed in five hotels during our two weeks holiday in Spain. This hotel had the worst reception for guest. There were three staff at the front desk when we checked in. Two were busy chatting between themselves while the third stared hard at his desktop. We waited for a while and when no one acknowledged our presence, we were the ones who initiated a “hola” before one staff reluctantly tore himself from his monitor to attend to us.
For all the other hotels, front desk staff would greet us enthusiastically and hence it was rather strange to get cold shoulder from this apart-hotel. Not impressed at all.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank Jinru96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2019

Nice and comfortable lodging. Sometimes the hallways were loud at night. Convenient to restaurants, stores and sights. If too far to walk, buses and taxis close by. Extremely courteous and helpful staff.

Room tip: I can only write in English. Everyone who works at the Serrano is super friendly and super helpful!!👍🏼
Date of stay: September 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank kat7parsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2019

This is the third time we have stayed at Recoletos Apartments. Its central location makes us return, however there are some aspects to improve (aesthetics and sustainability above all). The staff is very helpfull although not smiling.
The availability to store our bags is excellent.

Date of stay: September 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank anamcosta2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2019

Excellent place, closed to the subway, very nice and quiet area, walking distance to El Recreo, Restaurants and many tourist attractions, I highly recommend this Hotel, the personnel is very nice and helpful, for sure I will use it on my next trip to Madrid.

Room tip: Nice spacious and clean
Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank jesprinting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2019

Very good location, a good room, a little small for a family with two kids, but anyway i liked! If i come back, i would like to stay in the same hotel. Our family enjoyed very much the stay! Thank you!

Date of stay: May 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank raphademoraes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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