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“Theft of Bag From Hotel” 5 of 5 bubbles
Review of AC Palacio Del Retiro, Autograph Collection

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AC Palacio Del Retiro, Autograph Collection
Ranked #94 of 445 Hotels in Madrid
Certificate of Excellence
Leeds, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Theft of Bag From Hotel”
5 of 5 bubbles Reviewed 10 August 2012

This was an excellent hotel. However, be aware. I handed my bag to the hotel reception area to put into the bag lock. When I had come back to collect my satchel it had been STOLEN. It has been over 3 weeks so far and as of yet they have NOT settled this issue even though I reported it to the Spanish Police within 3 hours. To say I am annoyed is an understatement. Please make up your own mind on as to how high that puts customer care and service on the agenda of this hotel. This was a business trip and so far I am over £1800 out of pocket.

  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Gary295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

Traveller rating
    267
    148
    49
    20
    9
See reviews for
88
244
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61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 8 August 2012

This property is in a great location and in a lovely area right across from the park. We were there for a few days. We learned that, while the Marriott name is used, it is not governed by Marriott. The AC properties are not required to adhere to any Marriott standards. That isnt to say that this isnt a nice a property. Certain aspects were rather frustrating.

The staff couldnt have been more helpful and friendly. They all speak English fluently which was very impressive. The building is a converted mansion. The main staircase has the original handmade carpet which is just about one piece though very worn. You have to leave your key at the front desk when leaving which was a bit goofy to have just one key for a family. We left it in the room several times. Though this is a historic building and modifications limit what can and cant be done to the room and doors. The beds were very hard and uncomfortable. We had two rooms and both were the same. The furniture, to us, appeared worn and cheap. It has that minimalistic appearance at first. But then at closer look its just worn and cheap.

Regarding breakfast, the buffet was about as extensive as a Courtyard Marriott. Not worth the 20 or so Euros they were charging. The complimentary breakfast for platinum guests was 2 pieces of toast, a croissant and one cup of coffee. By the third day none of us could even look at bread. Very regimented.

We werent impressed with this property overall and agreed that we would not stay there again.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank windsor90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Sussex
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 24 July 2012

I stay at this hotel every time I travel to Madrid. It's location is perfect and set in a very wealthy part of the city. The building is wonderfully traditional, but the hotel is extremely contemporary. The rooms are well styled and comfortable with everything you need. The friendliness of the staff is always to be relied upon. Top tip...a great couple of tapas bars/restaurants within 2 minute walk. Come out the front door, turn left and left again and you'll find them.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PeterB29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 17 July 2012

I booked this hotel through Tablet Hotels, I was expecting something better( hotels images and descriptions are deceptive) it is just an average Hotel and overpriced for what it actually is,

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank gmv61262016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 14 July 2012

Great location- very accessible, close to all the important sights and right across from a great part called Retiro! Warm and helpful staff, good food, decent rooms, overall, a good hotel- a big luxury mansion converted into a boutique hotel. The gym is not well equipped. Plus, watch out for the those door stoppers in the room....

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SchnTkkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Palacio Del Retiro, Autograph Collection

Property: AC Palacio Del Retiro, Autograph Collection
Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#68 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#95 Business Hotel in Madrid
Price range (per night): ₹ 14,962 - ₹ 27,845
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Official Description (provided by the hotel):
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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