We booked int De las letras for my girlriends 30th for 4 days, and chose this hotel specifically as it had the opton of terrace rooms with jacuzzi so we culd get some sunbathing in as well as seeing the city etc. The reception staff ere pleasant enough and we were given a room (604) at the side of the hotel off of Grand Via (which I requested) initally all seemed great, spacious room, large terrace, great views, afternoon sun, then as soon as I turned the jacuzzi on alarm bells rang, it made a noise like a knackered hoover but 3 times as loud, which kind of counters the whole relaxing spa experience we were hoping for. But we decided to overlook that as we were settled and unpacked. After our first day and meal out we decided to have a late night jacuzzi only to discover it was broken. phoned reception who sent an engineer up to repair the next morning. A boiler suit clad man came the next morning and repaired the motor, whic promptly broke about ten minutes after he left, so called reception again, repair man came back up with boss and repaired it again. We then headed out for the day only to return later to discover the jacuzzi was broken again. Called reception again and they offered to move us to another room the next day, not ideal but what choice did we have. So the next day we were offered a couple of options on the same floor and opted for 608, smaller room on Grand Via but bigger terrace and the jacuzzi made no noise. But despite the inconvenience caused, and the fact that we had a dodgy jacuzzi in first room (something I susspect we arent the first to discover and they are too tight, skint to repair) we were offered nothing in compensation, not a comp bottle of wine, dinner in restaurant, nothing. Now I know I could have pushed for this, but as a decent hotel this is something they should do as a matter of course. So overall it was ok, but the second room was smaller, the jacuzzi while quieter was a lot colder, so it kind of tainted what was meant to be a very special trip. On the upside they maids keep it very clean, and it s location is great.
- Official Description (provided by the hotel):
- Literature can be found in every corner of the IBEROSTAR Las Letras Gran Via and, just like your favourite book, it will whisk you away from the moment you arrive. Literary quotes adorn the walls of its rooms and famous writers have used its library to write and present their stories and novels. From A to Z, we’ll tell you the story of this hotel on Madrid’s Gran Via. A is for Anti-stress. That’s the essence of our hotel rooms. Take your pick from rooms with a whirlpool bath, with strawberries and cava for a romantic getaway, with views of the Gran Via,… and even rooms with two terraces! Room service is available for all rooms, and you can also choose the pillow that’s perfect for you. D is for Delicious. Quinoa croquettes, flame-grilled skate with salmorejo, grilled Iberian pork shoulder loin, steak tartare… Whether you enjoy our dishes in the loft, in our modern space with an open kitchen or at street level, the dishes from the restaurants at the IBEROSTAR Las Letras Gran Via will leave you searching for words. G is for Glamour. Presentations from renowned brands, cultural events, awards and fashion galas… This hotel is one of the most centrally located in all of Madrid, and its versatile spaces are perfect for organising your events, including your wedding! Y is for You. If you’d like to clear your mind with a quick cardio session or by putting in a few miles on the exercise bike, our 24-hour fitness centre is waiting for you. We also have nutritionists and a personal trainer on hand to help you reach all of your fitness goals. P is for Pet Friendly. Holidays just aren’t the same without the furry members of your family. So bring them along! For a small supplement, you can book a room with a balcony or terrace, along with little extras including a special bed and water and food bowls. Just like we do for you, we’ll make sure your pet has everything it needs. M is for Madrileno. “Madrilenos” are those who are born and bred in this capital city. Feel like a local and weave in and out of the narrow streets that lead to the Plaza Mayor, grab a calamari sandwich for lunch, take a stroll through Retiro Park or spend a Sunday at the Rastro, the city’s largest street market. ... more less
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- Also Known As:
- De Las Letras Hotel
- De Las Letras Madrid
- Hotel De Las Letras Madrid