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“The most excellent hotel”
Review of Hotel Urban

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Hotel Urban
Ranked #18 of 435 Hotels in Madrid
Certificate of Excellence
Brussels
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The most excellent hotel”
Reviewed 6 March 2012

I stayed at Urban for 4 days during my business trip to Madrid. I know Madrid very well and have stayed at most 5 star hotels in Madrid but this was the first time I stayed in Urban, and from now on I will most definitely stay there. It is an exceptional hotel, with great service, the best bar in Madrid, and it is located 5 to 10 min walk from any of the sights in Madrid.
However, if you are looking for a hotel that also has a gym, this is not your place then. It has a small very basic gym with free weights up to 10 kg, a bike, and an elliptical.

Room Tip: Madrid can be a very noisy city, so my suggestion is that you ask for a room that is not street side...
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 7 March 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
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Dallas, Texas
Level 6 Contributor
205 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 4 March 2012

The hotel is located near the center plaza in Madrid, often referred to as the "center of Spain".
Walking distance to just about everything, you can shop, eat, or just take in the sites within a 5 minute walk.

The hotel is very modern and is exceptionally designed and built. The staff is warm and friendly, and that is what Spain is.
Late night drinks in the bar are terrific, but here is your warning: the plaza nearby is the home of multiple large scale demonstrations lately. Avoid if possible during these times as riot control police are prevalent. Be careful here at night as well, but most people in the streets are friendly and the local restaurants are really really good.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 6 Contributor
274 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 1 March 2012

I stayed at the hotel during a four day business trip in a duplex room (room 546).

The hotel is located very centrally in Madrid, near Puerta del Sol and Plaza Mayor, as well as al lot of good restaurants and bars. From the outside, it looks very nice, and you are also greeted warmly by the portier.

Checkin was very efficient, and we were also offered a nice deal on breakfast, as this was not included in our stay. We were also given an option to upgrade to a junior suite or suite, but opted to stick with out duplex rooms. We also got a voucher for a complementary glass of champagne in the hotel bar.

The interior of the hotel is nice, with contemporary decor, with african inspiration. The hotel bar, Glass Bar, was also very well designed, but with a poor sound system (perhaps good for those with a room above the bar).

Once inside the room, I was positively surprised, but could immediately see that it was in need of maintenance. The cover of the air condition fell down when I walked past, probably because of tension in the hardwood flooring. It was difficult to get it back in place. Also the door handles to the bathroom were very loose. The shower is in a bath tub, and the drain is either clogged or too small, because the tub is just filling up while showering.

The duplex room has two floors, with a living area on the messanin level. Very nice feature. But unfortunately the room is lacking basic features, such as a desk to work and an iron and ironing board. Also, the internet connection is very poor and expensive. I continually got disconnected, almost every few minutes.

The bed is ok, but a bit on the hard side. Also, there is no duvet, so it can get a little bit cold during the night.

There was also construction outside my room early in the morning, which I was not informed about upon booking or check-in.

The breakfast was very nice, with lots to choose from, both from the buffet, and eggs/sausages/bacon on order.

I am just starting a project in Madrid, and will be staying there four to five weeks. I thought I had found my hotel, but am now unsure of where I will stay. Mostly because of the lack of a desk and the incredibly bad internet/wifi connection.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 February 2012

A cool, contemporary hotel in the governmental district of Madrid. A great place to stay but very masculine in its style and furnishings, which I loved. Helpful and friendly staff and a cool bar and terrace on the roof with great views and atmosphere.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 28 February 2012
Google Translation
Estimado Cliente.

En primer lugar quiero darle las gracias por escribir sus amables observaciones y comentarios sobre el Hotel y el servicio que ofrecemos.

Nos alegramos enormemente que su estancia en nuestro hotel haya sido del todo satisfactoria, ya que es nuestra intención hacer que todos nuestros clientes se sientan como en casa y para ello intentamos mejorar día a día.

Esperamos contar nuevamente con su presencia en el hotel, donde me gustaría saludarle personalmente.

Atentamente,

Félix García Hernán
Director General
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 February 2012

i mean that it doesnt have any family rooms or sofa beds but its sister hotel does.
urban has a great location , 5 mins from the centre on foot, lots of restuarants and it has a roof top pool,small gym and great breakfast. no wi fi but has free fixed internet. good rooms and decor, clean and staff are friendly. i didnt eat dinner/lunch there.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 28 February 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Urban

Property: Hotel Urban
Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#14 Luxury Hotel in Madrid
#15 Romantic Hotel in Madrid
Price range (per night): ₹ 9,091 - ₹ 23,146
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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