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1 - 6 of 367 reviews
Reviewed 9 November 2019

As someone from eastern Europe by birth and staying at hotels around 300 nights per year I rarely get a first, but this hotel delivered above and beyond expectations. 29 years after eastern European liberation from communism I was forced to sign a registration form that claimed “Russia” as my country of origin - although neither my name nor surname sound vaguely Russian. The receptionist claimed it was a “computer mistake” and I was not to worry - no apologies offered. During my stay there were no thank yous either - it seems the sole female staff member is doing guests a charitable service by working there.
Aside from poor service levels the hotel is OK, although the area is a little sketchy and far from public transportation.
2* it is claiming serves it about right.

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
2  Thank abcdefg1234567890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2019 via mobile

Stayed here for two nights. Staff very friendly and helpful. Rooms well equipped and comfortable. Walking distance to football stadium. A bit noisy in the morning and would have liked more hot food for breakfast.
Overall I was satisfied and the cost was very competitive.

Date of stay: November 2019
Trip type: Travelled with family
Thank anthonyd647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2019

This a clean and sufficiently comfortable hotel, nothing fancy or special, but clean and equipped with everything you need. The staff is correct, the breakfast is rather simple to Spanish standards, but overall OK, value for money.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Koen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2019

Hotel Infanta Mercedes is a 20 minute walk from the Infanta Mercedes station and it is located in a peaceful suburb. I stayed at the hotel for 3 nights and the room was nice and clean, albeit a tad small (that's Europe for you). The buffet breakfast was a nice spread of juices, breads, cereals and meats; a good start to the day. All in all, the stay was value for money.

Date of stay: February 2019
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank CorporateProphet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2019

I stayed in this hotel for four nights, my room and bathroom ware clean and very well maintained, also generaly hotel was very quiet. I would say sleep quality was excellent. The breakfast was reach with a big variety of cereal, breads and many different desserts from Madrid's cuisine.
Maybe the only negative was the location of the hotel, is far away from the city centre, but you can use metro, Tetuan metro station is seven minutes walking distance from the hotel.
I would strongly recommend this hotel for a nice stay in Madrid.

Date of stay: March 2019
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank antoncarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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