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Reviews from our community
Level 3 Contributor
25 reviews
14 hotel reviews
9 helpful votes
“Great apartment , great location”
Located in the very convenient Chueca area , the apartment was perfect for our family . Transport, shops , sites and great restaurants were all close by and very walkable .
Travelling group: Young Children
Would you recommend this hotel to a friend?
Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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kl
Travelling group: Friends
Would you recommend this hotel to a friend?
Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Problem with this review?
Perth, Australia
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
Liked best:
Location
Liked least:
Bedding
Travelling group: Friends
Would you recommend this hotel to a friend?
Yes.
Recommended for:
| Friends getaway |
- Was the property as advertised?
- Would you recommend the location of this property?
- Was it a good value for the price paid?
- Did the property offer wi-fi/internet access?
- Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
13 Oct 2014
Melanie,
Thanks so much for your kind words. Internet works after being repaired. Apologies for the inconvenience.
We look forward to welcoming you again soon!
Jose Mejias
Dreamstays Apartments
Thanks so much for your kind words. Internet works after being repaired. Apologies for the inconvenience.
We look forward to welcoming you again soon!
Jose Mejias
Dreamstays Apartments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Problem with this review?
Phoenix
Level 3 Contributor
10 reviews
6 hotel reviews
3 helpful votes
“Great area in Cheuca area.”
During our week, the internet did not work. The second bedroom was hot. The a/c did not cover that room. The owner was reluctant to give us an extra set of keys. We ended up with his personal set.
| Value | Rooms |
| Location | Cleanliness |
| Service |
Would you recommend this hotel to a friend?
Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Oct 2014
This is Jose Mejias, the owner. We are very happy to hear that you loved the central location of our loft.
Your claim is the first one after 33 five star reviews. Therefore, your words give me the opportunity to explain our service. This is how we proceeded during your stay:
1. Internet failure: on first day, I personally phoned you, drove to the apartment and handed you a new PREPAID 3G SIM CARD INTERNET, with 1 GB capacity (issued by HappyMovil), along with a complimentary bottle of wine, which you specially appreciated.
We were thrilled to have given you a solution within the first 24h.
Moreover, the Internet provider was reported immediately and they agreed to send someone. A installer came on the third day.
2. Second set of keys: our house rules mention that a second set can be are handled for longer stays. This was not the case, and yet, during check in, I gave you a second set.
No need to mention that Internet works flawless after being repaired. Thanks so much for taking the time to review us; your feedback is much appreciated. We look forward to welcoming you again very soon!
Warm regards,
Jose Mejias
Dreamstays Apartments
Your claim is the first one after 33 five star reviews. Therefore, your words give me the opportunity to explain our service. This is how we proceeded during your stay:
1. Internet failure: on first day, I personally phoned you, drove to the apartment and handed you a new PREPAID 3G SIM CARD INTERNET, with 1 GB capacity (issued by HappyMovil), along with a complimentary bottle of wine, which you specially appreciated.
We were thrilled to have given you a solution within the first 24h.
Moreover, the Internet provider was reported immediately and they agreed to send someone. A installer came on the third day.
2. Second set of keys: our house rules mention that a second set can be are handled for longer stays. This was not the case, and yet, during check in, I gave you a second set.
No need to mention that Internet works flawless after being repaired. Thanks so much for taking the time to review us; your feedback is much appreciated. We look forward to welcoming you again very soon!
Warm regards,
Jose Mejias
Dreamstays Apartments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Problem with this review?
Los Angeles, California
Level 4 Contributor
45 reviews
12 hotel reviews
24 helpful votes
“Highly Recommended”
Pretty much perfect. We will stay here again next time we are in Madrid. This apartment is perfect for three to four people (more if someone sleeps on the pull out in the main room). Wireless great, washer great. Neighborhood is our favorite in Madrid (easily walkable to all the of the cities main and not-so-main attractions) Right down the street from Mercado San Anton (with delicious tapas and a cool rooftop bar), looking right into Chueca square. The apartment is incredibly quiet when the French doors are closed, which is great! No complaints at all. Jose met us at the door and even told us about this helpful city guides on his website. No problem at all recommending this apartment for anyone looking to stay in Madrid. You'll love it!
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
Liked best:
The area, the two bedrooms and bathrooms
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?
Yes.
- Was the property as advertised?
- Would you recommend the location of this property?
- Was it a good value for the price paid?
- Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Problem with this review?
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