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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EstherVillanueva2016, Director de Relaciones con Clientes at Hotel Fénix Gran Meliá - The Leading Hotels of the World, responded to this review
Responded 10 Dec 2017
Estimado Juan Carlos G,
¡ Saludos desde Madrid!
En primer lugar, agradecerle su confianza en Gran Meliá Fénix durante su estancia en nuestra ciudad.
Nos alegra saber que ha disfrutado de su estancia entre nosotros y agradecemos sus comentarios con el fin de mejorar nuestro servicio dia a dia.
Con mis mejores deseos de recibirle de Nuevo en Gran Meliá Fénix, su nueva casa en Madrid.
Esther Villanueva Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EstherVillanueva2016, Director de Relaciones con Clientes at Hotel Fenix Gran Melia - The Leading Hotels of the World, responded to this reviewResponded 8 December 2017
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manueln187
3
Reviewed 6 December 2017
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Date of stay: December 2017
Trip type: Travelled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with The Leading Hotels of the World
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EstherVillanueva2016, Director de Relaciones con Clientes at Hotel Fenix Gran Melia - The Leading Hotels of the World, responded to this reviewResponded 8 December 2017
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Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MarieMartineC2014
Floirac, France
16647
Reviewed 4 December 2017
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Date of stay: November 2017
Trip type: Travelled as a couple
Location
Sleep Quality
Service
Ask MarieMartineC2014 about Hotel Fenix Gran Melia - The Leading Hotels of the World
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EstherVillanueva2016, Director de Relaciones con Clientes at Hotel Fenix Gran Melia - The Leading Hotels of the World, responded to this reviewResponded 8 December 2017
Google Translation
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
504vitorv
1
Reviewed 4 December 2017
Google Translation
Date of stay: December 2017
Trip type: Travelled as a couple
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with The Leading Hotels of the World
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask 504vitorv about Hotel Fenix Gran Melia - The Leading Hotels of the World
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EstherVillanueva2016, Director de Relaciones con Clientes at Hotel Fenix Gran Melia - The Leading Hotels of the World, responded to this reviewResponded 8 December 2017
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wander737212
71
Reviewed 4 December 2017 via mobile
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Date of stay: November 2017
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EstherVillanueva2016, Guest Relations Manager at Hotel Fenix Gran Melia - The Leading Hotels of the World, responded to this reviewResponded 4 December 2017
Google Translation
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
