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Traveller rating
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All reviews definitely return to this hotel city centre comfortable bed metro spain
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1 - 6 of 220 reviews
Reviewed 9 February 2020

I asked for a quiet room at the back and was given one. Only downside was I could still hear the ding of the lift as it arrived.
Very comfortable bed and nicely appointed room. Unusually for Spain there was a kettle and tea bags although not very many of those and very scant milk capsules.
Breakfast was mostly good although hot drinks from the dreaded machines which drip coffee regardless of whether you want it or not (I don't and hate the taste.) So separate hot water and hot milk would be much better.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank hopefultraveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaG4870, Director General at NYX Hotel Madrid, responded to this reviewResponded 11 February 2020

Dear Guest,

We appreciate the time that you took to post your comments, and we are delighted to know you enjoyed your experience with us in Madrid.
We are glad to know that the rooms were to your liking , and we have taken a note a note about your comments from the coffe machine to improve our service.
We would love to welcome you in the future, so, please, don't hesitate to contact us next time you visit the city.

Thank you very much

V.G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2020 via mobile

This hotel is a little quirky but definitely would recommend. I was given an upgrade which was great. I didn’t visit the bar/restaurant but it looked very nice. Room service was efficient and food great quality. Walking distance from metro, close to great shopping area. Quick and easy check in/out.

Date of stay: February 2020
Trip type: Travelled solo
2  Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaG4870, Director General at NYX Hotel Madrid, responded to this reviewResponded 6 February 2020

We are glad to hear you enjoyed your time with us.
Also, we’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other travelers.

We would love to welcome you in the future. Please, don't hesitate to contact us next time you visit the city.

V.G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019 via mobile

Had such a lovely stay at this hotel!
All round was brilliant - the design and quirkiness was fab! Staff were so friendly and attentive, rooms clean and comfortable.
Central location.
Would definitely return to this hotel again

Just wish breakfast was included!

Date of stay: April 2019
3  Thank elliereynolds_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaG4870, Director General at NYX Hotel Madrid, responded to this reviewResponded 2 January 2020

Dear guest,

Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment.

Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience.

We would love to welcome you in the future. Please, don't hesitate to contact us next time you visit the city.

With our best regards for 2020!!!

VG

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2019

Great location for the bernabeu, The hotel was very modern and had a live DJ who was great on friday and saturday in the bar, the bar was great and good prices. The staff very friendly. The room was nice just a little small, shower and bathroom was great and everything very clean, will 100% use here again

Date of stay: November 2019
Trip type: Travelled with friends
1  Thank ThomasMarkBurgess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaG4870, Director General at NYX Hotel Madrid, responded to this reviewResponded 10 December 2019

Dear guest,

We appreciate your comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise.

With kind regards,

VG

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2019 via mobile

We stayed at NYX (pronounced “nix”) Madrid for 3 nights. The thing I liked the most was their personable staff. Everyone had a smile and was always there to make our stay better. The breakfast buffet is amazing.

The only way I give the hotel four instead of five stars is the walls need a fresh coat of paint.

PS. Taxi’s in Madrid were much less expensive than I expected.

Date of stay: November 2019
Trip type: Travelled with family
Thank BethGAPeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanessaG4870, Director General at NYX Hotel Madrid, responded to this reviewResponded 28 November 2019

Dear guest,

We appreciate the time that you took to post your comments.

We are delighted to know you enjoyed your experience with us and the city.

Please don't hesitate to contact us again for any question or requirements.

With our best regards,

VG

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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