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“Great hotel with excellent service”
Review of Hotel Atlantico

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Hotel Atlantico
Ranked #22 of 435 Hotels in Madrid
Certificate of Excellence
Midlands
Level 6 Contributor
245 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Great hotel with excellent service”
Reviewed 2 April 2012 via mobile

Hotel situated in a great location for visiting the city.
Room was of a high standard with air conditioning that worked and was relatively quiet!
Reception staff were very friendly and helpful.
9th floor terraces a little haven for a quite drink after a busy day.
Highly recommend.

Stayed April 2012
Helpful?
1 Thank Shanman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, 5 April 2012
Dear Guest,

We are pleased you enjoyed your recent stay with Hotel Atlántico. We are most honoured you choose Hotel Atlantico among all the accomodations to stay in Madrid. Your compliments of our location, air conditioning, room and staff are very much appreciated as well our terraces.

Thank you for taking the time to write a review and we look forward to your return.

Kind regards,
Eva García
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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San Diego
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 March 2012

My husband and I are from San Diego. We stayed at this hotel for two nights mid Feb 2012. The rooms are very well appointed, the bathroom - fantastic, and the hotel is located near everything you would want to do, see, or eat. The rooftop patio was wonderful (although a bit chilly in Feb) but there is plenty of luxurious space inside and a very lovely young lady named Maria (?) who served us cocktails and snacks. She was wonderful. There was also a gentleman we met there (a frequent guest) and his restaurant recommendations proved to be out of this world. If we ever go back I don't think we would stay anywhere else. The only thing that didn't go as planned was the shuttle from and to the airport. I would recommend that you call the hotel as soon as you land to confirm a pick up and to know what shuttle to look for, as well be sure that they write your name on the reservation log for the trip back to the airport. We told the front desk the day after we arrived that we planned to take the shuttle and at what time but it was never written down on the log so we ended up having to pay a cab - which was about 35-40 euro’s each way so the shuttle is the way to go. I think there is only a nominal fee to the airport to use it. (FYI we never ate there so cannot comment about the food)

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MUNJASanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, 5 April 2012
Dear Guest. Thank you for posting your review here and for your business. We are happy that you had a good experience with us. I will let Maria know how much you appreciated his efforts. Thanks again for your recommendations. Hope to see you soon. Best regards, Eva García.
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London, United Kingdom
Level 5 Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 31 March 2012

This hotel is smack in the middle of chic Gran Via and the heart of main Madrid, and being one of the most stunning buildings along Gran Via, it is very hard to miss (just across the road from Callao metro station).

Pros:
- Great, friendly staff who spoke perfect English. The Spanish General Strike was called on the day I was supposed to return home. The staff informed all guests the day before the strike of possible disruption in the city and were available to assist and advise on how best to get to the airport with minimal public transport (they usually arrange transfers to and from the airport, but their drivers were taking part in the strike). On the day I arrived my air con wasn't working and within 15 mins someone came and fixed it.
- Spotlessly clean. I've never seen such a clean, shiny bathroom floor in a hotel before!
- Charming room. It may not have been decorated to everyone's taste, but it certainly wasn't garish (I had lovely light-blue wall paper and funky blue water-splashed effect tiles in the bathroom). It had character.
- Considering my room was a single, the room was a good size (I've been in much smaller doubles), with minibar, safe, HD TV, bath and shower. The bed was a Queen size and a robe and slippers were in the wardrobe for my use.
- Buffet breakfast had a good selection of cereals, fruit, juices, ham and cheese, but scrambled eggs, fried eggs, toast, bacon, and even Spanish omelette were also available (my rate didn't include breakfast which was an additional €9 per sitting, but you can get B&B rates).
- My room looked into the central courtyard of the hotel rather than over Gran Via which was actually a bonus as the room was surprisingly peaceful (Gran Via is very noisy) apart from the fountain going off in the courtyard during the day.
- Two PC terminals with free internet access available for guests anytime on the ninth floor, with free printing also (although the @ key on the PC keyboard on the left wasn't working).
- A bar serviced until 11pm daily (expect during the strike), with huge lounges and two lovely terraces on the ninth floor looking over Gran Via below. Tea and coffee are served free of charge!
- Find the secret stairway from the terrace up to the marble-floored dome above where you will find the best panoramic views of Madrid. Bring a drink and a cushion to sit on up with you (there are no chairs/tables up there), and watch the sun setting over the Palace and Torres Pueta Europa.
- El Cortes Ingles is just across the road from the hotel (behind H&M) where there is a large supermarket in the lower ground floor, perfect for stocking up on nibbles and packed lunches.

Cons (not many):
- As my room was looking into the courtyard it was rather dark with little natural light penetrating through. I couldn't then understand why material blinds were velcroed over the frosted window. There was a folding blind outside the window already should I want to close it for privacy/blackout. I took the material blinds down just to have some natural light in the morning. But, this was a small price to pay for the peace and quiet I had by not looking over Gran Via, and the views from the terraces and dome on the ninth floor certainly made up for the lack of views from my room.
- I couldn't control the water temperature to my shower. The separate cold tap was either stuck or not working, and the water was as a result just a tad too hot for me, especially after running for a few minutes.
- I've never come a note on a minibar before saying it could only be used for hotel products and any other use could result in the closure of the minibar. I ignored this and stocked it up with my own packed lunch items. I didn't experience any consequences doing this.
- I could hear the dripping from the bathroom above mine. But, it wasn't constant and closing the door to my bathroom blocked the sound out when I did hear it. It didn't disturb me.
- A small thing but all the TV stations on the TV in the room were Spanish. No BBC/Sky News which I like to look at in the evenings when getting ready for bed just to keep in touch with home.

All hotels in Madrid are expensive, especially when so central, but I think I got fairly good value for money here and if I was going to go to Madrid again (a possibility as it's a great city) I would certainly consider staying at the Atlantico again.

Room Tip: If you don't mind not having a view and can put up with little natural light in the mornings, as...
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1975Londoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, 5 April 2012
Dear Guest,

Thank you very much for letting us know your inconveniences and pros regarding your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel.

We would like to thank you again for bringing this matter to our attention and we are very happy with your high score that overall you had a nice stay with us.

Faithfully yours,
Eva García
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 March 2012

One of the best hotels I have stayed in! The location was awesome! Right in the heart of alot of action. The Grand Via area is beautiful. The staff was exceptional! The full buffet breakfast that I think is usually included in most stays even sorbed Champagne for breakfast. The beds were extremely comfortable which was very important as this was our first stop after traveling 9 hours from the US. Very clean rooms. Our room had 2 balconies overlooking Grand Via, room 208. I just can't say enough great things about this hotel. Amazing, they deserve their #1 ranking in Madrid!!! Stay here if at all possible and book direct to get the best possible price.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bentle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, 5 April 2012
Dear Sirs.
Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation.
We are very glad to hear such a nice words about our location, staff, beds, cleaning and breakfast with champagne.
It will be a real pleasure for us to host you in our hotel again.
With kind regards
Eva García
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Texas
Level 5 Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 March 2012

Our plane arrived at 0800 so we caught the first shuttle to the hotel. We were allowed to check in immediately upon arrival, which was very welcome after a long trip. The room was small according to US standards but was very clean and came equipped with a bath robe and all the toiletry items one could need.

We requested a room on the Gran Via, a very busy and noisy avenue during all hours of the day and night. Our room had double doors opening onto a small balcony. The electric steel shutters and heavy drapes kept out almost all the noise.

The hotel was ideally situated and we easily walked to Puerta Del Sol, Plaza Mayor, Palacio Real - all within a few blocks. The Gran Via Metro station was a couple of blocks away and one we never used was even closer.

The staff was professional and courteous and the housekeeping staff did a great job. Our room was made up early each morning and if we returned during the day and so much as sat on the bed the staff was there after we left to straighten any wrinkles.

For the combination of convenience, ambiance, and for the quality of the hotel staff, I wouldn't hesitate to recommend this hotel to anyone.

Room Tip: Transfers from the airport to the hotel are free and the return trip costs a nominal 8 Euro each. Bo...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, 5 April 2012
Dear sir, madame.

We would like to thank you for all your wonderful comments regarding the hotel and the level of service.

Your wonderful words are the best compliments for us and I am really proud of them.

Please rest assured that I will extend your compliments to the entire staff.

It has been a great pleasure to have you staying at Hotel Atlántico and we look forward to welcoming you back soon.

Warmest regards,
Eva García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Atlantico

Property: Hotel Atlantico
Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#18 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price range (per night): ₹ 8,375 - ₹ 15,977
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Atlantico Hotel
Hotel Atlantico Madrid Centro
Hotel Atlantico Gran Via Madrid

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