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All reviews san bernado metro station city break great location busy road hotel is lovely decent hotel minute walk enjoyed my stay restaurants and bars within walking distance yogurt bernardo carrefour
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Reviewed 20 May 2020

The hotel is lovely. Tranquil room with comfortable bed, nice ambient lighting. The bathroom is a little worn in places and could do with a little maintenance, but still ok for now. On a busy road with many shops and a few restaurants, but quiet during siesta and at night time. A Caffefour supermarket is not too far (you'll pass some yummy restaurants) and if you go left towards the metro station, a small hole in the wall pizza place (looks like not much, but the pizza was greeeat!).

The staff at the hotel were absolutely lovely and service overall was good.

Not in the heart of hearts of Madrid, but less than a 5 min metro ride, and easily within walking distance.

Would have been a 5 star if the online pic showing a proper couch, was actually in the room, instead of this (hmm - shoe bench seat thing) You really cannot sit on that except to put on your shoes...it makes a difference after a long day out when one wishes to sit somewhere comfortable. Since everything else about the room was great, it was a let down. The hotel offered to move me to a Jr suite for free (but the couch in that room sits facing a wall - hmm, odd). This was lovely of them, and a true statement on good customer service. Anyway, hopefully they will return the couches to these rooms.

Very decent hotel. Great Price... I recommend!

From the airport via the 2 subway trains is easy - 45 mins. If you depart before 6am, there is no subway, but an Uber was $30 and took around 15 mins.

Room tip: The corner room ( I think its two grades up)
Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
2  Thank 1blokeCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Lara, General Manager at Leonardo Hotel Madrid City Center, responded to this reviewResponded 15 July 2020

Dear 1blokeCA,

Thanks for your review. We are delighted to know that we satisfied your expectations during your stay in our hotel, and we take note about your comments for improving our service and equipment in our rooms.

Our property is a good base for exploring Madrid: just in front off the hotel is located Malasana quarter, the most vibrant and trendy quarter in Madrid, and in 10 min walking you can enjoy of the nightlife and shopping area of the Gran Via.

We will share your comments regarding our service and staff with the entire team, and will be an absolutely pleasure to welcome back in your next stay in Madrid. Please, don´t hesitate to contact us to attend your reservation request.

Best Regards,

Iván Lara
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020 via mobile

So, we were due to fly to Madrid on Friday but our friend from Madrid, begged us not to go so we decided to abandon our daughter’s birthday trip.

I called the hotel to cancel but immediately i was asked to email. I did this however we were charged one night as a ‘no show’ as we booked through an agent.

We have tried for 3 days to get hold of Hotels.com but with all the customers cancelling, no reply.

The hotel knew that we weren’t coming & with myself being at risk, it was right not too but no compassion from this hotel.

Was going to rebook our trip for later in the year but not staying at this hotel.

Date of stay: March 2020
Trip type: Travelled with family
3  Thank 610carolynj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Lara, General Manager at Leonardo Hotel Madrid City Center, responded to this reviewResponded 17 March 2020

Dear 610carolznj,

Thanks for your message. First of all we apologzye for any inconveniences caused,, on behalf of the entire team, but as you might know, this is an exceppiconal situation, that day by day the circumstances are changing, and our procedures as well. Our teams are working 24h to reply all the emails and analyze case by case. We are following the government orders, and we are proceeding following the mesures and instructions by law..

Please, write me direct to my email (i.lara@leonardo-hotels.com), and I will attend your claim, but the hotel and the staff don´t have the responsabilty of this situation, we are working for all our guests day by day, and if we did something wrong or if your are not agree with the procedure or the measures, please contact us and we will inform you about all the government measures.

Looking forward your email,

Best regards,
Ivan Lara
Operation Manager

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Reviewed 25 February 2020 via mobile

After check out in the morning, while waiting for my colleague, my backpack was stolen. The receptionist gave me wrong address of the police station. No warning shield hanging in the lobby! Take care!

Date of stay: February 2020
Trip type: Travelled on business
Thank komaie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan Lara, General Manager at Leonardo Hotel Madrid City Center, responded to this reviewResponded 26 February 2020

Dear Komaie,

Thanks for your review. On behalf of the entire team, our sincerly apologies for the incident in our hotel: we understand your dissapointment, but in all the public areas , we need to take care of our belonings. Our staff is trained to look out, if somebody apparently extrange is in our lobby and we have cameras for avoiding these circumstances. Unfortunately, as our front desk agent informed you, the police didn´t come to the hotel, you should go to the police station to report the incident.

We inform to the team, in case that it was a missunderstood with the police station information, and we deeply regret this situation, out of our control.

Best regards,

Iván Lara
Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2020

Great location in Madrid 15 minute walk to central Madrid . Hotel on busy road yet quiet at night. Staff very friendly a great find. Lots of eateries near hotel. Rooms are small but comfortable with greT shower

Date of stay: February 2020
Trip type: Travelled with friends
1  Thank I1950JPsusanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoHotelsMadrid, General Manager at Leonardo Hotel Madrid City Center, responded to this reviewResponded 19 February 2020

Dear I1950JPsusanb,

Thanks for your email. It´s a pleasure to know that we exceded your expectations during your stay in our hotel.

Our property is a good base for visiting Madrid, with a walking distance to the main attractions or by metro, just next to the hotel, in San Bernardo Station.

We will share your comments to our team, and we look forward to welcome soon in your next trip to Madrid.

Best regards,

Iván Lara
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019

Recently stayed five nights at this hotel. It is situated just a couple of minutes walk from San Bernardo metro station. If travelling from the airport take Line 8 to Mar de Cristal and switch onto Line 4 to San Bernardo - journey time is around 35 mins but only costs a few euro's.

There are a number of supermarkets nearby (Lidl, Mercadona, Carrefour). It is an easy downhill stroll into central Madrid and there are many cafés, restaurants and bars in the immediate area.

The hotel is well decorated and felt particularly cosy in the December cold. Our room was located on the seventh floor, with a pleasant street view. The mini-fridge, kettle and mugs/glasses were all welcome amenities. The bed was large and incredibly comfortable, especially the pillows. We found the room to be very spacious - more than adequate for longer stays.

We would definitely stay again if returning to Madrid.

Date of stay: December 2019
    • Value
    • Location
    • Service
3  Thank salohcinskcnih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoHotelsMadrid, General Manager at Leonardo Hotel Madrid City Center, responded to this reviewResponded 14 January 2020

Dear salohcinskchih,

Thanks for you review. We are glad to know that our rooms and equipment exceeded your expectations.

As you mention, our hotel is located just 10 minutes walking to Gran Via Avenue and just in front off Malasana quarter, the most trendy and local quarter, plenty of bar , restaurants, local art store, street exhibitions.. Also, San Bernardo Metro station, just in the corner of our hotel, connects directly to the city center and to line 8 to reach all airport terminals.

We will share your comments wit the entire team, and will be a pleasure to welcome again in your next trip to Madrid. Don´t hesitate to contact us, for attend your reservation request.

Best Regards,

Iván Lara
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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