We stayed at this hotel during a recent visit with a small tour group. It is in an excellent location, and the rooms are comfortable. However, the visit was plagued with glitches that may not have been the fault of the hotel staff, but that were not handled with any amount of grace or accommodation. The Internet was not functioning. The staff kept insisting that it was the fault of the guests, who "did not know how to connect." Really? All of them? That message was delivered by the young woman at the front desk with an attitude of impatience and irritation. Similarly, one of our tour group was placed in a room with broken air conditioning in 100 degree heat. Again the hotel denied responsibility, though it was eventually fixed. If you value the prime location of this rather expensive hotel, go for it. If you prefer service with a friendly and courteous smile, skip it.
- Official Description (provided by the hotel):
- We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Prestigia, Agoda and HotelQuickly so you can book your HOTEL OPERA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Opera Hotel Madrid
- Opera Hotel Madrid