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“Second and Third Time are Charmed”
Review of HOTEL OPERA

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HOTEL OPERA
Ranked #135 of 436 Hotels in Madrid
Certificate of Excellence
Victoria, Canada
Level Contributor
699 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
“Second and Third Time are Charmed”
Reviewed 22 May 2012

I stayed at the Hotel Opera with my teenaged son in March of 2011 and was sufficiently taken by the hotel, and in particular its location, to ask my travel agent to book my mother, sister, and I there for a trip just this week. We book-ended 10 days in Spain with 2 nights at Hotel Opera on arrival and 1 night on departure.

The things I had liked about the Hotel in 2011 remained: great location, sound night sleep, clean (see smoking note below) and well-appointed in a basic "IKEA" manner, helpful staff, and broad breakfast buffet. What really pleased me is that the restaurant has changed its menu (and perhaps its chef?) and was very nice indeed. Not high end, mind you, but for tapas and light sandwiches, it really filled the bill.

One of my traveling partners this trip has issues with mobility (knees), diet (no seafood), sensitivity to fragrance, and a large build. I confess that we found the single room too small for her to negotiate easily and even the double room a bit difficult. This was a matter of both space around the beds and the layout of the bathroom. Our second room had a walk-in shower which was much easier than the tub-shower of the previous room, but the door to the bathroom of the second was much narrower than that of the first room. You should know that there seems to be wide difference in the size and shape of the double and single rooms n different parts of the Hotel -- some designs are efficient and well-thought-out, others are not so. Elevators and ramps made getting around the Hotel easy for her, but the chairs in the Breakfast Buffet were uncomfortably narrow for her.

The buffet breakfast is, in my opinion, very nice. I enjoy the local flavour of the offerings: jamon, cheeses, fruit, pastry, coffee, and beautiful, fresh OJ. My traveling companions -- who prefer North American breakfast -- had more difficulty with the selections as they found the eggs, bacon, sausage to be undercooked for their taste.

As a last cautionary word, despite being a non-smoking hotel, one of our rooms had clearly been smoked in. We chose to not say something until check-out, and the one of us who stayed in that room still got a good night's sleep. The front desk staff was very gracious when we mentioned it to them, and I certainly had the sense that had we needed to make a change, then that would have been accommodated.

The staff at the front desk was exceptional. When some of our travel documents failed to arrive at the Hotel from the travel agent, the staff was very helpful with getting these to our room right upon arrival, and they were very good at helping connect us by phone with our travel agents both in Spain and in North America. When one of the drivers needed to make a change in departure time, the staff even helped the driver track us down in their restaurant. Hats off to the staff!

There was a Rick Steves' tour staying at Hotel Opera at the same time we were, so that has to say something positive as well!

Room Tip: If possible, ask to see the layout before accepting a room if you have any mobility issues, even rou...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SyrinxSounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Phoenix
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 May 2012

Large rooms, clean, huge bathrooms. Front desk staff very attentive. Great central location, good, full breakfast buffet. Late night street noise can be bothersome.

Room Tip: Street noise can be bothersome as hotel adjacent to very busy plaza area. Even on 4th floor we were...
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  • Stayed May 2012, travelled as a couple
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    • Cleanliness
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Helpful?
Thank itsjustbigjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2012

A very warm welcome to the heart of Spain!!! Marvelous well located hotel, very close to the tourist center.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruthy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay Area, California
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 April 2012

This hotel is perfectly situated next to the Opera House and the Royal Palace. The rooms were modern and clean. The bed was comfortable enough. The staff is nice, but speak very little English, so be prepared to know some Spanish. I studied Spanish for 10 years, but have not conversed with anyone for a long time. I had to dig into my reserves to communicate with the staff. My only gripe about this hotel is the smell. When you arrive to the hotel lobby, you are overwhelmed with the smell of cover-up; major air freshener. As you go to your room, the smell, they are trying to cover-up, becomes apparent. For lack of a better description, it smelled liked stale sandwiches were hidden in the crevices of the hotel. To our delight, the room itself was void of smell. Stay here if you want value for your money.

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Loanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 April 2012

The best thing about this small hotel is that it is in the centre of the city and it is easy to explore the city by foot. Front desk staff were helpful and spoke good English. The rooms were spotless but small. We travelled as a family of 6 and asked for 2 rooms. We were given a camp bed in each room and as a result there was not room to swing a cat.Neither room had a kettle nor cups and teabags. Breakfasts were rather disorganized. There were never enough seats/tables; cutlery and glasses trickled through as they were washed; orange juice disappeared as soon as it appeared. The food itself was mediocre. Our Spanish friends told us to breakfast at a cafe where the food would be tastier and more varied. We ate in the restaurant downstairs on Saturday night which was fun and entertaining. We all enjoyed the "opera" even the teenagers.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hamhugfizdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HOTEL OPERA

Property: HOTEL OPERA
Address: Cuesta Santo Domingo 2, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#86 Business Hotel in Madrid
#92 Romantic Hotel in Madrid
#94 Luxury Hotel in Madrid
Price range (per night): ₹ 5,430 - ₹ 26,246
Hotel Class:4 star — HOTEL OPERA 4*
Number of rooms: 79
Official Description (provided by the hotel):
We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more   less 
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Also Known As:
Hotel Opera Hotel Madrid
Opera Hotel Madrid

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