I stayed at the Hotel Opera with my teenaged son in March of 2011 and was sufficiently taken by the hotel, and in particular its location, to ask my travel agent to book my mother, sister, and I there for a trip just this week. We book-ended 10 days in Spain with 2 nights at Hotel Opera on arrival and 1 night on departure.
The things I had liked about the Hotel in 2011 remained: great location, sound night sleep, clean (see smoking note below) and well-appointed in a basic "IKEA" manner, helpful staff, and broad breakfast buffet. What really pleased me is that the restaurant has changed its menu (and perhaps its chef?) and was very nice indeed. Not high end, mind you, but for tapas and light sandwiches, it really filled the bill.
One of my traveling partners this trip has issues with mobility (knees), diet (no seafood), sensitivity to fragrance, and a large build. I confess that we found the single room too small for her to negotiate easily and even the double room a bit difficult. This was a matter of both space around the beds and the layout of the bathroom. Our second room had a walk-in shower which was much easier than the tub-shower of the previous room, but the door to the bathroom of the second was much narrower than that of the first room. You should know that there seems to be wide difference in the size and shape of the double and single rooms n different parts of the Hotel -- some designs are efficient and well-thought-out, others are not so. Elevators and ramps made getting around the Hotel easy for her, but the chairs in the Breakfast Buffet were uncomfortably narrow for her.
The buffet breakfast is, in my opinion, very nice. I enjoy the local flavour of the offerings: jamon, cheeses, fruit, pastry, coffee, and beautiful, fresh OJ. My traveling companions -- who prefer North American breakfast -- had more difficulty with the selections as they found the eggs, bacon, sausage to be undercooked for their taste.
As a last cautionary word, despite being a non-smoking hotel, one of our rooms had clearly been smoked in. We chose to not say something until check-out, and the one of us who stayed in that room still got a good night's sleep. The front desk staff was very gracious when we mentioned it to them, and I certainly had the sense that had we needed to make a change, then that would have been accommodated.
The staff at the front desk was exceptional. When some of our travel documents failed to arrive at the Hotel from the travel agent, the staff was very helpful with getting these to our room right upon arrival, and they were very good at helping connect us by phone with our travel agents both in Spain and in North America. When one of the drivers needed to make a change in departure time, the staff even helped the driver track us down in their restaurant. Hats off to the staff!
There was a Rick Steves' tour staying at Hotel Opera at the same time we were, so that has to say something positive as well!
- Official Description (provided by the hotel):
- We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Opera Hotel Madrid
- Opera Hotel Madrid