We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Staff let the hotel down - rooms immaculate.” 4 of 5 bubbles
Review of Crowne Plaza Madrid Airport

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Madrid Airport
Ranked #170 of 447 Hotels in Madrid
Leeds, England, United Kingdom
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Staff let the hotel down - rooms immaculate.”
4 of 5 bubbles Reviewed 9 June 2012

I got an excellent deal on what was a very luxurious room and bathroom. However, on entering the hotel, none of the staff on reception said hello, and I certainly wouldn't say they offered a friendly welcome. When I was looking for somewhere to eat I was told that there was nowhere nearby. I walked 2 minutes down the road and found a very nice restaurant.
Having said this, the room was very quiet, clean, and very well finished. Very comfortable beds.
Don't get a taxi from the airport though, as it cost me 28 euros. It seemed a little difficult to track down a bus, but will be worth saving the money, as it's only a couple of miles away.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Dean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, 14 June 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at CP Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

801 reviews from our community

Traveller rating
    263
    348
    105
    43
    42
See reviews for
246
159
74
227
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Paris, France
Level Contributor
932 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 532 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

This is a nice hotel by business stay standards, particularly if you are staying out of the city of Madrid and close to the airport. Just try and ring in advance for the shuttle, as I waited 45 mins for the shuttle to arrive and didnt get to the hotel until around 1am. So wish I had known that before. The staff were great, able to help with various things I needed, although the wireless didnt work, but they got around that by giving you a free cable to use while you stay, which in effect is faster anyway.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HiddenCaviar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, 8 August 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport with your family.

We note with pleasure that your experience at CP Crowne Plaza Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Ana Calvin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
102 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

I called the hotel after exiting terminal 2 at Madrid’s Barajs airport to request a pick up and a hotel shuttle arrived in 5 minutes. The hotel is just 10 minutes away.

My room had a slick contemporary décor, including a hardwood floor. Amenities included a free bottle of water and espresso machine. I was quite keen on having an espresso but after several attempts the machine failed produce anything. Its operation did not seem intuitive to me and the instructions were in Spanish only. I am not sure whether it was broken or I didn’t know how to use it. I mentioned this when I checked out and they promised to check the machine.

The soundproofing of the room was excellent. I could see aircraft overflying the hotel at a low altitude but could not hear a thing.

WiFi was free but – unfortunately – was available only in the lobby and bar. I had a very reasonably priced glass of wine in the bar while checking my email. In a contrast with the rooms the bar is faceless. Breakfast was adequate but I would not write home about it.

All together it was an enjoyable stay and I would happily stay there again.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PrincePolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, 8 August 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport with your family.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Wifi is available in all areas, room...meeting rooms and this service is complimentary.

Thank you for your feedback and also for your recommendation.

With best regards,
Ana Calvín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 22 May 2012

The only reason I would book this hotel, is for an airport stopover. It is conveniently located, close to the highway and airport and the hotel offers free shuttle service. When you arrive, give them a call and they pick you up within 15 minutes. The journey to the hotel takes about 10 minutes from terminal 2. The rooms look new and very clean, very comfortable beds and quite big. Nice shower and bathroom, a flat screen tv and a nice coffee machine. The breakfast could be a little better though. Main plus is the rate of the hotel, quite good for an airport hotel.

  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Caturman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, 8 August 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport with your family.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Our location is really good because Barajas´Airport is close.

Thank you for your feedback and also for your recommendation.

With best regards,
Ana Calvín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
208 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
5 of 5 bubbles Reviewed 10 May 2012

I chose this hotel because of the price and because of the brand.
It's an excellent value. I paid 56 euros, taxes inculded for a double room.
The staff was very welcoming and did his job perfectly.
I just used this hotel as an overnight stay.
What you have to know, is that you have to call the hotel for the shuttle when you're at the airport. I thought they would dirve on a regular basis around the airport's terminal, but I waited for 30 minutes and decided to make a call. 10 minutes later th shuttle was here, and 5 minutes later, I was at the hotel. On the morning, We left the hotel at 5.30 am, and were at the ariport at 5.35 am. Great service.
The room and bathroom were excellent. The bed was very comfortable, the bathroom well apointed, and th minibar free, which is just two bottle of water, a can of coke, and a can of tonic water, nada mas!
The hotel is in a quiet place, so no noise from outside to be heard inside.

All in all a great value for this airport hotel (I would never use this hotel to visit Madrid)

  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank seventynine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, 16 May 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Our shuttle service and minibar are complimentary for our guests. In all terminals AENA has published our telephone number.

Minibar and coffee machine are complementary too.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Madrid hotels
B&B Hotel Madrid Airport
#387 of 447 in Madrid
3.0 of 5 bubbles 461 reviews
Airport / Barajas
Hilton Madrid Airport
Hilton Madrid Airport
#77 of 447 in Madrid
4.5 of 5 bubbles 2,613 reviews
San Blas
Axor Barajas Hotel
Axor Barajas Hotel
#73 of 447 in Madrid
4.5 of 5 bubbles 1,204 reviews
Show Prices
Show Prices
Show Prices
Airport / Barajas
Hotel Tach Madrid Airport
Hotel Tach Madrid Airport
#139 of 447 in Madrid
4.0 of 5 bubbles 751 reviews
Maydrit Hotel
#65 of 447 in Madrid
4.5 of 5 bubbles 1,201 reviews
San Blas
Tryp Madrid Airport Suites
Tryp Madrid Airport Suites
#331 of 447 in Madrid
3.0 of 5 bubbles 368 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Madrid Airport? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Madrid Airport

Property: Crowne Plaza Madrid Airport
Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
#80 Family Hotel in Madrid
#112 Business Hotel in Madrid
#114 Luxury Hotel in Madrid
Price range (per night): ₹ 4,428 - ₹ 7,622
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda and IHG so you can book your Crowne Plaza Madrid Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing