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149
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All reviews rooftop bar glass bridge hotel guests beautiful hotel big hotel outdoor pool hotel breakfast churros metro station room key visiting madrid lovely room breakfast was excellent perfect stay reception staff would highly recommend this hotel location was perfect
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Reviewed 2 August 2022

The hotel is on a great location. Very nice pool and rooftop bar with a spectacular view. The only thing we thought was very strange is that you are not allowed in the pool or restaurant before or after check in/out.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank Maps01013928875
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 4 weeks ago

Dear Maps01013928875,

Thank you so much for your nice words and for the rating!

We are most pleased that you had a great vacation with us! However, we are sorry for your disappointment due to the access to the pool.

We look forward to welcoming you back.

With our best wishes we remain,

Hotel Riu Plaza España
Online Reputation Manager

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Reviewed 1 August 2022

I loved to be at Riu Plaza España.. everything was perfect, staff, food, room, location, ect.. I traveled with my family and friends and all of us are agree to return to Riu again. The location was perfect, metro station is rigth at the corner, stores and restaurant also.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank Yarlyn05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 4 weeks ago

Dear Dreamer540524,

We appreciate this fantastic feedback!

It is wonderful to know that you enjoyed your stay with us so much!

We are looking forward to hosting you again soon.

Greetings,

Hotel Riu Plaza España
Online Reputation Manager

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Reviewed 1 August 2022

We stay over the weekend and we have amazing time. Hotel is just outstanding, pool, Sky bar,rooms, delicious option for breakfast. Staff very nice .Location Riu plaza is just perfect in center. It is the best choice what we could made. If you stay in the hotel you can go to sky bar free Thank you for great time.

Date of stay: August 2022
Trip type: Travelled with family
Thank chopinscafe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 4 weeks ago

Dear chopinscafe,

Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience!

We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay.

We look forward to welcoming you back in the near future!

Best wishes,

Hotel Riu Plaza España
Online Reputation Manager

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Reviewed 1 August 2022 via mobile

A very large a sometimes chaotic feeling experience - from the elevators that mostly functioned as they should, to the pool which was more like a watering hole, to the buffet breakfast which feeds an army each day. All three restaurants serve the same limited bar food. Drinks are good and the views from the top floors are pretty amazing. We left our lovely AirBNB to enjoy a pool in the scorching July heat. But the pool itself and surrounding area made it hard to chill out there for very long as it was always packed.

Room tip: Consider an AirBNB in a smaller neighborhood for a more intimate experience, and for a neighborhood that you can walk in.
Date of stay: July 2022
Trip type: Travelled with family
Thank Mobile787950
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 16 August 2022

Dear Mobile787950,

Thank you very much for choosing Riu and for sharing your feedback.

We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. We are committed to provide excellent services to our guests and to create a great atmosphere in which our customers feel like if they were at home. We apologize if we were not able to demonstrate it this time.

Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!

We remain with best wishes,

Hotel Riu Plaza España
Online Reputation Manager

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Reviewed 31 July 2022

Just spent a wonderful 5 days at this hotel. Booked a deluxe room with a terrace which was gorgeous and had views all across Madrid. The room was spotless and was lovely having the use of the fridge and fresh water and toiletries replenished daily. The sky bar was stunning and enjoyed a few cocktails up there. Breakfast was delicious and so much choice. Staff were very polite and helpful. Lovely touch for our anniversary with a complimentary bottle of cava. Location was perfect for exploring Madrid. Will definitely stay at this hotel again. Thanks for a fabulous time.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Claire P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 22 August 2022

Dear Claire P,

We are happy to know that you had a pleasant experience in our hotel and we appreciate the kindness of your comments.

We look forward to welcoming you again soon.

Have a great day,

Hotel Riu Plaza España
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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