We liked this hotel. We liked the location, which is quiet but central. We liked the room which was spacious and unusual - it had a bath in the room!
But we also liked how they dealt with a small problem. We returned to the hotel for a late lunch and a drink. The waiter, rather curtly before I had finished my request said the kitchen was closed. But, I said, we had been told the cafe was 24 hours. I went to reception to ask what was the problem. They said to wait and soon a manager came, apologised and took our order. It has to be said the freshly cooked tortilla was the best we had eaten anywhere. But when it came to the bill the manager returned and said it was on them and again apologised for the confusion - even making the waiter come to say sorry. We never did quite understand what had gone wrong but their generous gesture made us feel very taken care of. Now that's they way to turn a problem into an opportunity.
The hotel is a bit quirky in the sense that there are two wings to the hotel, although this isn't like an obvious annex but 'our' lift to our room only served just two room on each floor the main lift serving more rooms. It made for a very private space and of course quiet.
The hotel is very high-tech in the rooms, and perhaps over complicated. The lighting was fantastic, infinitely controllable with multi-coloured ambient lighting (and a remote control blind that came down to hide the bath (which remember is in the room!). The bad news is that it took us ages to turn the lights off at night - requiring us to read the manual. Kinda fun and kinda silly too. The room also had a nice large safe - ideal considering most of us tote our tech around. The hotel I am writing this review from has the tiniest safe and only our smallest iPad fits in.
So for us a standard of excellence rarely equalled - well done to them
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA, Expedia, HotelQuickly, Prestigia and Agoda so you can book your Gran Hotel Nagari Boutique & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gran Hotel Nagari Boutique And Spa
- Gran Hotel Nagari Boutique Vigo