I booked this as a gift for my sister on her honeymoon, it was made quite clear to the hotel at the time of the booking that this was a gift for the newly weds and that we would be footing the bill and to try and make it extra special for the couple. On arrival they were not given the room they were promised, they were also promised loads of extras like rose petal bath, etc, - their room did not even have a bath...!! They were also approached for payment several times throughout the trip even although it was clearly stated throughout several conversations with the hotel staff by us not to do this. They also commented on the general manner of the staff within the hotel as being rude and customer service not the best...after their return from honeymoon, I have contacted the hotel several times wanting an explanation, stating my complaint, and have had no feedback from them whatsoever...given the fact we paid just under £1000 for a four night break, and were promised so much...I think it is a downright disgrace that we have never even been so much as emailed an apology!
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