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All reviews gothic quarter el born train station great location minute walk hotel was perfectly located born area nice hotel walking distance good size the hotel staff two twin beds small fridge barceloneta beach la rambla weekend break corner room
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4 - 9 of 568 reviews
Reviewed 2 October 2018

Ideally located next to station which meant we were in our room 20 minutes after leaving airport. Handy to get to Metro and walking distance to all of the most of the tourist sites. Friendly helpfull staff. Rooms clean. Wifi good.Only criticism is only one English speaking channel which was RT (Russian TV English Channel). Otherwise good value hotel.

Stayed: October 2018
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

Room was dark, lot of road noise till late. Reminded me of prison decor. Toilet system had same smell I got used to back in the 90's in China.
Breakfast was a lacklustre affair.

Moved to a cheaper nicer hotel for next two nights.

I'd give it a miss.

Stayed: September 2018, travelled on business
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 1 October 2018

Dear customer: Our hotel has the category that corresponds to him by equipment, quality and service. We regret that the hotel was not to your liking. We hope to give us another opportunity in the future. Customer service

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Reviewed 15 September 2018

Couldn't fault anything. This hotel i would 100% recommend !
Just got back from a weeks holiday at this beautiful hotel.
The room was perfect
Location was perfect.
Staff were very helpful when needed.

Did not want to leave !!

Stayed: September 2018
1  Thank Rhianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 1 October 2018

Dear Customer. Thank you for your opinion and that you used your time to write us about your stay. We work to make our customers happy and our greatest satisfaction is to know that our goal has been met. We hope to welcome you in our hotels in the near future. Customer service

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Reviewed 23 August 2018

The hotel was in an amazing location and has everything you will need for your stay. The staff was very nice and helpful. Plus its very clean! I walked to pretty much everywhere and there are bus and train locations and even a taxi stand right next to the hotel. Also, the area is close enough to everything lively and happening yet quiet because it is on an avenue. Overall great experience and would return back!

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cali0503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 1 October 2018

Dear customer,
We greatly appreciate your visit and taking the time to share your experience with us. It is a real pleasure to know that we have helped to live a unique and unforgettable experience. We hope to re-host them on a future occasion. Customer service.

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Reviewed 22 August 2018 via mobile

When we got to hotel we was not able get in are room. Because it was 2pm. And and we got here at 12 pm so there Keep are suitcases and so we went for walk we come back and we got suitcases we had pick up which there did help to take them up to the room at all so we got to the Room and was shocked how small it is. The safe. Is not free to use it €2 a day which is very wrong. And the fridge don’t work. And the shower is leaking into the bathroom floor
When there change your towels and bedroom sheets they don’t leave any more shower gel bath bubble Cream. And. No water the room we got has no scenery to look at from. The bed is not very comfortable at all and. Don’t let me till you about the breakfast it nothing to get up for.
Scramble eggs Ham Turkey slices and had pay City tax of 12€. For 4 days stop. Here. This come up there that so if you are thinking of coming here walk right past

Stayed: August 2018, travelled as a couple
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 1 October 2018

Dear customer: first thank you for your time. Our breakfast buffet complete with hot and cold dishes, a range of pastries, natural juices, dairy products, sausages and a range of pastries all that is required for a hotel this category. We feel that there has been of your liking. We take note of all your comments, your opinion helps us to improve. Customer service.

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