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All reviews gothic quarter el born train station great location minute walk hotel was perfectly located born area nice hotel walking distance good size the hotel staff two twin beds small fridge barceloneta beach la rambla weekend break corner room
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Reviewed 27 July 2016

The staff greeted us warmly and seemed responsive. The hotel is small and has few amenities. Our room was clean and comfortable, but we did not have a window to the outdoors, so the room seemed dark and cavernous most of the time. They offer free wifi, which was nice, but service was a bit inconsistent. The location is great with respect to access to public transportation for getting around the city and walk ability. We were able to walk to the beach and to museums, which was great. Also, the hallways are noisy throughout the night with people coming and going late at night and you hear conversation outside your door and the room doors tend to slam shut. It was not a bad economical option. We loved Barcelona!

Room Tip: Ask for a room with a window to outside and away from frequent hallway traffic
  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ms0716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 29 November 2016

Dear Sirs,
We appreciate all your contributions, because we are very interested to know the client's opinions.
Our staff always proccure to provide a great stay to our clients, but we regret if we couldn't fulfill with your expectations. We are going to take note of every detail you indicate, and we will pay attention on it, because with all your impressions we will be able to improve all our services.
About the room, we kindly ask you please in another occasion, do not hesitate to contact to our reception staff and they will try to do all possible to change your room.
Concerning to the location, as you remark, it has a great situation, because it's besides Gothic quarter and El Born, and lots of interesting places for having fun.
We would be so pleased if you could give us another opportunity.
Best Regards,
Elisenda Albero
CUSTOMER SERVICE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2016 via mobile

This hotel is an incredible value! It is located directly next to the train station, and across the street from 3 to 4 terrific cafes and restaurants. There is also a food store across the street as well. There is a tour bus that passes about a half mile from this hotel as well, and you can purchase tickets at the front desk. Transportation to and from the airport was a simple and inexpensive cab ride. The cabs are also very easily accessible. The building itself appears to be soundproof , as I as I could not hear anything once I went to bed. I was very impressed by the physical beauty inside and out.

Stayed: July 2016, travelled with friends
1  Thank Naima1922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 29 November 2016

Dear Sirs,
We highly appreciate all your comments, because for us it's very important to know which were your impressions.
We are so glad and satisfied that you enjoyed your stay, and to know that our staff made feel so comfortable.
As you indicate, the Hotel has a great location, just besides El Born and Gothic quarter, so you have at your disposal so many options for having fun and enjoy the city.
We will be so happy fi you visit us again in your next trips.
Best Regards,
Elisenda Albero
CUSTOMER SERVICE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016

We stayed 5 nights at the hotel Cuitadella. It has an amazing location, close to the gothic part of the city, as well as in in a short walking distance from the beach and the port. It was not quite silent, however, the room was cleaned every day properly. Our room was not that big (not enough space to put clothes and personal stuff), but we had a great bed + silent air conditioner. Generally everything was satisfactory. The only thing we disliked completely was breakfast!!! I thought it was not important and did't book breakfast in advance, but once we decided to eat at the hotel and the food was really bad. Omelette tasted like crab meat and there was no possiblity to have a freshly made one. For us it was important to have eggs and ham, not even talking about fresh veggies. That is why I would reccoment this hotel for its great location, price, and room service.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank ritmir2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 29 November 2016

Dear Sirs,
We highly appreciate al your comments
About breakfast, we try to offer a varied option with pastry, salty part, fruit, juices, coffee and tea, but we appreciate your notes and we will pay attention on it to improve all possible.
In reference to the room, we kindly ask you please in another occasion if you don't like it, do not hesitate to contact to our reception staff and they will try to do all possible to change the room.
And concerning to the location, as you remark, it's just besides to El Born and Gothic quarter, so you have at your disposal many options to enjoy the city, and some of the main attractive points of Barcelona.
We would be so glad if you visited us again in your next trips to Barcelona.
Best Regards,
Elisenda Albero
CUSTOMER SERVICE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2016 via mobile

I realize this is in the city center and some noise is to be expected, but this is the reason why I choose somewhat expensive hotels because they have often soundproofed their rooms. Not this hotel. Our room was dark and small, we felt like we lived on the streets with all the noise and the noise from other rooms and the hallway was unbearable. I only got through the nights with sleeping pills and earbuds. Toiletries were bad, hairdryer too, fridge not cold enough and safe extra charge. The bathroom was so small we had to step into the shower to close the door. The door stopper was badly placed in there too, causing us to hurt our foot at several times. All in all I'm sorry to say I don't think this hotel deserves 4 stars at all and is a wannabe luxury hotel. We paid the same price earlier in the week for a much better one but they were full for the rest of the stay so we had to change to here. Will not stay again. Plus for comfy bed and aircon though, however from what I understand that is only available from May-July.

Stayed: July 2016, travelled as a couple
Thank siljel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 5 September 2016

Dear Sirs,
For us it's very important the customers opinions, then, we appreciate all your comments in order to get better in all possible.
About the room, we inform you that all our rooms have a standard size, and some of them have a balcony, and windows are soundproofed.
In another occasion, we kindly ask you please that you don't doubt to contact to our reception staff, and they would try to change your room and solve the problem.
Our Hotel always try to offer a great experience, but we regret if you didn't have this impression or the decoration was not of your liking.
We hope you could give us another opportunity in future visits to Barcelona.
Best Regards,
Elisenda Albero
CUSTOMER SERVICE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2016

Excellent hotel for a stay in Barcelona. Situated in the Gothic quarter it is in the perfect location. Estacio De Franca is less than 1 min away and the metro round the corner is approx 3 mins. To get to the hotel from the Airport catch the train from the station opposite Terminal 2 (there is a free bus transfer from Terminal 1). Catch the R2 (nord) train to Sants and change there for the R2 (south) train. It takes about 30 mins and costs around 4 euros. Hotel is clean and the rooms are good. Breakfast is continental style with plenty to choose from. The area is good for small restaurants where you get good value for money. Avoid restaurants on the harbour front, very expensive. I have no problem recommending this hotel at all.

  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank captainhaddock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GARGALLO, Director de Relaciones con Clientes at Hotel Ciutadella Barcelona, responded to this reviewResponded 5 September 2016

Dear clients,
We would like to thank you for your remarks and comments, and we are so glad that the Hotel and our staffl fulfilled with your expectations.
About the situation, the Hotel is very near the Gotic area, and very near to the main points of the city. Besides, you have many options for bars and restaurants just next to the Hotel.
We hope if your are back to Barcelona, you visit us again.
We remain at your disposal.
Best Regards,
Elisenda Albero
CUSTOMER SERVICE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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