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“Fantastic stay in Barcelona”
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Excellent
62 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Barcelona, Catalonia

Reviews from our community

Excellent - based on 62 reviews
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Reviews from our community

Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Dutch first
English first
Italian first
Spanish first
Turkish first
Any
English first
Guy D
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible horrible landlady”
Reviewed 28 August 2013 for a stay in August 2013

The apartment is pleasant enough in a good location, however the landlady was a nightmare. The washing machine was broken on arrival, which was unexpected but obviously these things happen. It being left broken for a week and being accused of breaking it was entirely another matter. This culminated with a showdown involving the landlady and the cleaner and being told if we did not accept blame and apologise she would sack the cleaner, which she proceeded to do in front of us. Of course she never asked for cleaner for the keys so how sincere a showdown it was is questionable. What is not in dispute is that we did not break the machine, we never even got to do a single load and had to hand wash our towels. Being called a liar to your face is also a bit unexpected.

All in all I would not recommend this rental as if anything goes wrong you are expected to accept blame and apologise regardless of whether you are at fault!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Landlady was horrible, nasty and rude.
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Aug 2013
This is a well-run family business and we very much enjoy sharing our beautiful apartments and giving a warm welcome to guests from all over the world.

We provide a comfortable, well-appointed home to explore and enjoy Barcelona (including for these guests).

Unfortunately, this is the first time in five years of making our apartments available that we have had a vindictive guest.
We hope that readers will be sceptical with his review and please put it in context by reading all the other reviews from both of our apartments
in Flipkey/Tripadvisor as well as the guest book reviews on our own website sweethomebarcelona<dot>com. This will give you a more genuine, honest opinion of the type of welcome and stay that you will enjoy from us.

Unfortunately, one of the guests in this party did break the washing machine, but it seems they didn't admit to the others in their party
(let alone to us) that they had done so. They also had the gall to look for compensation and this resulted in a poor relationship with them.

Obviously we had the machine repaired as soon as possible while these guests were staying. It took a few days because the engineer had to order a new door and there was a public holiday that week, but the delay was beyond our control. The washing machine was working for the last few days of their stay, but this has also been misrepresented in the review...

There was a strong difference of opinion when these guests checked out, but as an act of good faith we didn't withhold any damage deposit from them.

We didn't call anyone a "liar to their face", but they inferred this given the facts presented to them:
We know the machine was working before they entered the apartment, because we ourselves did a full load of washing in it the day before they arrived. We do this following the departure of all guests due to the fact that some laundry is done on the premises.
The repair engineer told us that the door had subsequently been forced (i.e. not accidental damage) so strongly that the front handle had been cracked.

When these people left, the cleaner was there to service the flat for the next guests who were due to arrive that evening.
Yes, our reliable cleaner is still working with us - she has been with us since day one and we regard her as part of our family.

We understand that accidents do happen. They have happened before in our apartments and we have absorbed the costs as part of our business,
and we did the same in this case.
We have *always* respected guests when they are direct with us because we appreciate being able to fix and replace broken items as soon as
possible for the benefit of everyone.

As for the reviewer's last comment; we hope that any reasonable adult would accept blame and apologise if they were at fault. I know we would do so.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Reviewed 6 August 2013 for a stay in July 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Noosa Heads
Reviewed 31 May 2013 for a stay in May 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brimfield
Reviewed 20 April 2013 for a stay in April 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Finland
Reviewed 3 March 2013 for a stay in February 2013
1
person found this review helpful

Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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